Job Opportunities at Fort Knox Group

Duties / Responsibilities·

•  Coordinate with dispatch for daily appointments for the installers
• Coordinate the transportation of material and stage for installers to the customer\'s\' premises.
• Ensure 100% successfully completed job tickets as scheduled by the installers Track job ticket status to close leads
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
• Reconcile inventory and accessories picked vs deployed by installers
• Daily tracking of team members attendance in gate meeting and prospects logged requirement
• Daily tracking of lead closure and installation fulfilment
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
• Provide Reports of Works done with the corresponding time sheet for daily submission.
• Sign off return/ refund on failed customer acceptance of installation

Tracking job ticket status

• Supervise completion of tasks within the allotted time frame for the installers
• Responsible for onboarding and training the installers
• Conduct performance Management of the installers

REQUIREMENTS

• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage
• Able to operate in a performance driven organization
• Strong troubleshooting abilities splicing and racking abilities
• Managing multiple requests and complexities
• Managing teams
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments

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Duties / Responsibilities

• Coordinate with dispatch for daily appointments
• Carry material and stage for installer at the customer\'s\' premises.
• Guide, coordinate and oversee fellow installers.
• Assist with accessories and device collection from assigned stock pick up point as needed.
• Assist with the completion of tasks within allotted time frame
• Review paperwork with customers where needed.
• Wear all identification, safety and courtesy equipment at all times.
• Educate customers about benefits and up-sell to customers add on sales products
• Educate customers on the features and functionality of installed products
• Test electrical equipment or systems to ensure proper functioning of routers and service.
• At times, crawl into small spaces, work in all climates and remain physically fit.
• Maintain installation tools and equipment in safe working order.
• Assist in the removal and installation of materials in customer’s premises.
• Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
• Provide Reports of Works done with the corresponding Time sheet for daily submission.

REQUIREMENTS

• Degree in IT or Engineering (preferred)
• 1-2 years Previous trade experience a plus
• Strong troubleshooting abilities
• splicing and racking abilities
• Managing multiple requests and complexities
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments