Job Opportunities at ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025. www.engie-energyaccess.com

Job Purpose/Mission

The holder of this position will be part of the Finance team that is based in Lagos, Nigeria, led by the Head of Finance & Admin. You will oversee, supervise, and evaluate the operations of the Accounting Department. This involves direct oversight and management of the company's accountants as well as accounting support staff. You will be responsible for planning, organising and managing the daily operation of the Accounting functions, tasks and projects, while ensuring that department responsibilities are performed and completed in a timely and accurate manner.

Responsibilities

• Providing day to day direction and support to the accounting team ensuring expectations are communicated and departmental goals are achieved
• Coaching, training and developing the team, including employee performance evaluations and providing career development planning and opportunities
• Work together with the accounting team to evaluate and improve processes to enhance speed and accuracy of accounting tasks
• Overseeing: Compliance & Taxes, Accounts Payable, Accounts Receivable, financial statements and cost reports, and analysis receipts and disbursements, general journals, fixed assets and month end processes
• Leading and providing oversight for month-end close
• Preparing forecasts and monthly reports
• Developing, implementing and assessing short and long-term programs, goals and objectives for accounting department
• Ensuring that accounting practices, records, controls and decisions are made according to accounting standards and Company policy
• Organising and manage periodic stock takes and perform inventory reconciliations
• Preparation of statutory accounts and overseeing preparation and completion of the annual tax returns
• Performing other duties as required

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Experience

• 7 years of broad-based accounting/reporting experience, including minimum 3 years supervisory or management experience
• Knowledge of SAP software
• Working knowledge of Nigerian tax laws
• Experience working with and producing management and statutory accounts
• Excellent computer skills in the Microsoft Office environment with advanced Excel skills
• -Experience in supervising, evaluating, training and motivating employees
• Excellent communication skills
• Exceptional attention to detail
• Experience working at multinational organisations will be advantageous
• Awareness and ability to demonstrate the importance of ethics & appropriate codes of conduct in the workplace
• Ability to achieve daily targets while attending to impromptu activities that may occur

Qualifications

 ACA/ACCA/CIMA qualified or equivalent accounting qualification i.e. degree in Finance or Accounting

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Job Purpose/Mission  

The Communications Manager is a key part of the Strategic Marketing department and responsible for the development and execution of strategic and tactical communications for the ENGIE Energy Access business across Africa. This role will combine both internal and external communication responsibilities, while contributing to the development and execution of the ENGIE Energy Access communications strategy that will position ENGIE Energy Access as the market leader within the industry, support growth within new and existing markets, and maintain and grow the ENGIE Energy Access culture through exceptional internal and external communications.

Responsibilities 

Internal Communications

• Manage the ENGIE Energy Access internal communication channels (newsletters, intranet, etc.), safeguarding the consistency of messages
• Develop monthly newsletter in collaboration with country teams and other departments
• Manage internal comms campaigns and support internal stakeholders’ comms needs

External Communications

• Write and design materials and contribute to the development of the ENGIE Energy Access website, create content for and manage the social media channels, write and design an external newsletter, support the preparation of press materials (press releases, Q&As, blog articles etc.) and follow up on PR opportunities for the ENGIE Energy Access organization

Events management

• Support the organization, coordination, and follow-up of internal and external communication events such as townhalls, webinars, exhibitions, conferences, press trips, delegations, etc.)

Country Support

• Play a key role in supporting the communications network across the ENGIE Energy Access countries
• Organize knowledge sharing and capacity building sessions for country teams to improve their communications effectiveness

Others

• Edit and manage the suite of ENGIE Energy Access media assets, including photographs, raw video footage and other relevant documents
• Support with the development of visual assets such as graphics, GIFs and videos

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.  

We believe that great managers: 

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results. 
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening. 
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

Knowledge and skills  

Experience :

• Minimum 5 years of experience in Communications/Marketing in large companies or equivalent experience in journalism or the media
• Ability to collaborate well with a multicultural and geographically dispersed network
• Excellent verbal, written, and digital communications skills
• Self-starter and ability to work independently
• Open, flexible and pragmatic mindset, passionate about energy and innovation
• Familiarity and experience managing social media channels
• Excellent project management skills paired with great attention to detail

Qualifications :

• Degree in Communications / Marketing / Journalism or Public Relations

 Language(s): 

• English
• French is a plus

 Technology :

• Knowledge of the latest communications related software, applications

Nice to have:

• Working knowledge of Adobe Illustrator, Premiere Pro, After Effects
• Experience in creating SEO for websites
• Experience in digital marketing for social media

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Job Overview

The Assistant Project Manager, Mini Grids will work closely with the Technical and Operations Manager, play a support role in engineering project development for mini-grids while taking the lead in developing and deploying projects for high end commercial customers.

Key Responsibilities, Deliverables and Activities

• Participate in carrying out mini-grid feasibility studies: choice and sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and systems hybrids, etc.   
• Maintain project schedule by monitoring project progress (Cost, Quality, Deadlines) with EPC contractors, coordinating various project activities and resolving problems on site.  
• Controls project plan by reviewing design, specifications, implementation plan, scheduling changes, and recommending actions.  
• Closely monitor contractor activities and progress on site and report same accurately. 
• Follow quotes and invoicing in connection with projects  
• Follow up on procurements and ensure the supply and timely delivery of materials to site  
• Provide daily report on contractor site activities and quickly escalate any challenges faced on site to the Technical and Operations Manager. 
• Take the lead in carrying out energy audits, sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and system hybrids for high end commercial customers. 
• Perform site acceptance tests and checks at the end of the construction works to ensure full coverage of the scope of works by the EPC contractors 
• Follow up on commissioning of the mini-grids after construction and prepare the documentations for handover  

Required Skills & Experience

• Bachelor’s degree in Electrical Engineering or a similar course
• Minimum of 3 years of experience working on solar PV projects is required. 
• Excellent command in Microsoft Excel, Word, Homer and AutoCAD are required. Experience with Microsoft project is desirable.
• Proficiency in any PV design software such as Helioscope, PVSyst, Homer etc is a great advantage.  
• Robust experience with off-grid systems and power electronics like Victron, SMA 
• Experience managing the construction of multiple sites simultaneously  
• Be passionate about innovation and technology  
• Have advanced skills in quantitative analysis  
• Be methodical and have an eye for detail  
• Be able to meet deadlines, get organized and carry out several tasks in parallel  
• Be able to work with minimal supervision and demonstrate a great sense of initiative and sense of priorities  
• Have excellent written and oral communication skills in English  
• Commit to upholding high standards of integrity, professionalism and confidentiality  
• Demonstrate humility, honesty and flexibility  
• Ability and proven experience to think creatively, team player and interpersonal skills 
• Ability to meet deadlines and time management skills in construction environment 
• Ability to produce timely and concise reports 
• Willingness to travel and work on site for a long duration of time.

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Responsibilities, Deliverables and Activities

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. Engie Energy Access is looking for an Operations Manager who will ensure that we have the right policies, processes and controls in place to best serve our customers and manage both general and credit operations activities. The role holder will be a key leader in combatting customer and field team fraud and product tamper in the field. He/She will work closely with the Customer Finance, Commercial, Customer Experience and Operations teams to make sure that we highlight areas of risk in our customer credit cycle, and collaborate closely with the Customer Finance Management to build strong systems and processes that effectively mitigate these risks. 

Responsibilities

• Designing Nigeria Credit Operation Strategies

1. Work closely with Head of Customer Finance, Head of Commercial and Head of Customer experience to design innovative and data driven credit solutions for our customer overdue calls.
2. Lead the operationalization of new systems and process getting buy-in from the implementing team and ensuring they have the right tools and support to successfully roll out.
3. Work with the Customer Experience Team to ensure there are adequate resources allocated to customer finance related work, and optimal level of productivity and performance within the team.

• Manage core field teams:

1. Build a team of Customer Finance representatives and Zonal credit managers across the country who manages the ensure fulfillment of monthly collection target.
2. Lead management of the teams that lead our customer-facing credit and fraud interventions.
3. Recruit and on board more staff to scale up the teams where necessary.
4. Mentor the team to continuously build their critical thinking and execution skills so that they can maximize their contributions to EEA (ENGIE Energy Access) Nigeria and grow with the company.
5. Coordinate with Commercial and Customer Experience team to define protocols for how different teams interact with customers so that we encourage good repayment behavior in an inclusive and customer-friendly way.

• Stakeholders and Credit Project Management

1. Build a start to finish credit related projects within and outside the department by engaging all stakeholders: Commercial, Customer Experience, Operation for successful implementation.
2. Manage an appropriate cost-benefit budgeting system for core field teams.
3. Work closely with the Marketing team in building data driven, cost-efficient and sustainable customer promotions that improves customer repayment and drives towards achieving collection target.
4. Hold monthly engagement with State Business Managers to identify and implement key projects that will improve customers repayment.

• Monitoring, Training and Approvals:

1. Monitor dashboards and report on performance of all Customer Finance related work happening through the field team, help the relevant teams in creating action plans to course-correct where needed.
2. Conduct quarterly credit training for Managers identify gaps within the system and ways to improve on them.
3. Grant approval for Loans for Large Kits based on approved credit risk and limit.
4. Help foster and encourage a “culture of credit,” understanding of and compliance to standards and performance management against credit KPIs amongst the field team and get regular feedback and ideas from this team to improve how we run our operations.

Knowledge and skills 

Experience:

• 4+yrs leadership experience working in an organization with the field team, preferably in energy access, asset-financing, microfinance etc.
• A proven team player and cross-department collaborator, who is also an independent thinker.
• Willingness to spend time in the field with our customers and teams to truly understand and improve how systems and processes are being implemented “on the ground.”
• Strong written and verbal communication skills (English) to understand pain points, generate buy in and effectively communicate results.
• Experience working with and implementing projects that require cross-functional buy-in and collaboration through field staff in a market like Nigeria.
• Ability to hold teams accountable for following our process and achieving targets and not being afraid to raise issues (with solutions) as they come up.
• Ability to analyze processes/performance and make suggestions & improvements is a big plus-Experience with communicating data to drive operational performance with data visualization tools like Tableau/PowerBI/Python/R is a plus (being able to effectively build out requirements for such dashboards to be built by others is a must)
• Being tech-savvy and confident in your ability to work with new data/tech tools and continuously looking to build your data analysis, visualization and communication skills is a must!
• Demonstrated experience building out dashboards that take complex inputs/processes and simplify them to be actionable and insightful to have a direct impact on improving operational performance is a big plus; willingness to put time and effort into building up skills in these areas is a must
• Experience with effective system/process design, especially in the energy access context
• Good data analysis skills and a strong desire to continuously learn more in this area to help others make data-driven decisions/recommendations.

Qualifications:

• Minimum of bachelor's degree in a related subject such as energy, Statistics, finance, microfinance, engineering, project/operations management.
• Master's degree in related field like microfinance, operations, risk management is a plus

Language:

• English and proficiency in one or more Nigerian languages is a big plus 

Technology:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using data analysis tools e.g., Excel, SQL, Python/R etc.

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Job Overview

The position holder will be part of the HR & HSE team that is based in Lagos, Nigeria, and will report to the HSE Manager. The successful candidate will contribute to the monitoring of health and safety, help assess risk, and design strategies to reduce potential hazards within EEA Nigeria’s Head Office, field locations and including all other Company assets. A successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective HSE outcomes.   

Key Responsibilities, Deliverables and Activities

Support the execution of HSE Strategy
Execute an actionable, effective and efficient Health, Safety and Environmental strategy that will meet or exceed legislative requirements in Nigeria as well as applicable standards such as ENGIE Global Care Rules and ISO45001
Help implement & Internal / External HSE Audits and monitor compliance
Ensure the completion and regular review of risk assessments for all work equipment and operations.

Execution of HSE Policies

• Support the creation of distinct and actionable behavioural changes strategies that are appropriate for EEA employees, contractors and third parties, with a view to reducing HSE incidents and other issues that may affect public and staff safety
• Remain alert to emerging issues and global trends that might benefit or otherwise impact individual and teams work in order to ensure a safe working environment for all team members and third parties connected with our business.

Reporting and Incident Follow Up

• Gather high-quality data from all departments to create robust health and safety metrics for reporting
• When incidents occur, conduct incident investigations and create response plans in order to reduce the likelihood of future occurrences
• Proactively assemble all documentation (both firm-level and employee-level) needed for compliance with local regulations and crisis response (including but not limited to safety records, logbooks, registers, training logs, etc).
• Create platforms for employees to report safety incidents confidentially and without fear of reprisal

Emergency and Crisis Response and Communication

• Respond immediately to HSE incidents / accidents ensuring risk mitigation strategies are implemented in a timely manner
• Go to the field to investigate HSE accidents and other public safety concerns within the location/area
• Prepare reports on occurrences and provide statistical information to senior management
• Craft detailed summaries of events as required for ENGIE HSE compliance

Required Skills & Experience

• 2-4 years of HSE experience
• Bachelor's Degree or HND in any related course
• Knowledge of Potentially Hazardous Materials or Practices.
• Relevant HSE certification; NEBOSH, HSE 1, 2, 3 certifications is an added advantage
• First Aid Training
• Team player and self-starter
• Ability to influence, inspire and motivate people who are not directly under your responsibility
• Must be proactive and have good Knowledge of data analysis and risk assessment
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions oriented)
• Ability to collaborate with other key departments/units (such as Finance and Admin, Security and Commercial and with employees across different levels of the organization
• Good influencing and negotiation skills
• Strong attention to detail and ability to multitask.
• Up to 40% travel required

Highly Desired Skills:

• Good people skills
• Ability to organize, multi-task and prioritize tasks
• Ability to make recommendations to effectively resolve problems or issues

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Job Overview

ENGIE Energy Access Nigeria is looking for an experienced, highly motivated and disciplined technical support staff to join our team for our Network infrastructure and call center communications platform. Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.

The IT systems engineer will initially report directly to the Head of Customer Experience.

Responsibilities, Deliverables and Activities

Key Responsibilities

• Ensure the installation and maintenance of internal network infrastructure
• Installation, procurement and maintenance of Call Center technical Infrastructure
• Facilitate the procurement of work tools (laptops, tablets etc.) to ensure employees are able to work effectively
• Create policies to govern computer security procedure and work tool management for the company
• Integrate and facilitate optimal network solutions using best practices to ensure Company operations remain unaffected

Deliverables and Activities

• Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
• Build effective solutions for our call centre demands
• Implementation of IVR and USSD channels to aid customer engagement
• Initiate and manage relationships with external stakeholders/vendors
• Purchase of computer systems and other IT related equipment for staff onboarding
• Maintenance of stock of computers and other IT related equipment belonging to Fenix
• Ad Hoc and support assignments to ensure optimal up-time for internal stakeholders

Required Skills & Experience

• Extensive IT Vocational Institute certifications and experience or Relevant Bachelor’s degree
• 3-5 years Linux system administration experience
• Strong system, network debugging and troubleshooting skills.
• Experience working with VoIP, SIP, TDM, and related technologies
• Experience with Asterisk, Kamailio etc
• Custom Asterisk application development experience.
• Ability to transpose service or feature descriptions into technical requirements
• Experience setting up an internal network in an organisation of more than 50 people
• Experience designing and developing call centre solutions
• Experience customising existing call centre solutions
• Ability to rapidly build and test new services and features.
• Excellent written and verbal communication skills in English

Highly Desired Skills:

• Working knowledge of IP networking and configuration
• Good people skills
• Ability to organize, multi-task and prioritize tasks
• Ability to make recommendations to effectively resolve problems or issues

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Responsibilities, Deliverables and Activities

This position will lead the Marketing team that is based in Lagos, Nigeria, but expected to spend at least 60% of the time on the field in our various locations across the country. The Operational Marketing Manager supports the Organization’s marketing strategy by helping plan, execute and track grassroots marketing programs. The incumbent should have an intimate knowledge of B2C sales and will help the Organization (and field-based Sales teams in particular) achieve goals by building strong marketing strategies and campaigns that resonate with our customers

Key Responsibilities

• Creation of grassroots marketing strategies, campaigns and promotions, with the aim of driving sales and improving product & brand knowledge.
• Align with the priorities of commercial teams to deliver marketing initiatives that will support overall business results
• Analyse data, monitor grassroots marketing campaigns and evaluate results
• Review campaigns and analyze data to determine ROI from marketing initiatives and recommend changes, if needed to drive business growth
• Own, evangelize and drive cohesiveness of key brand messages and USPs within field teams
• Oversight of the team that oversee the leads generation process, from both online and off-line channels
• Segment Marketing: Marketing strategies for; Product Marketing, Community Relations. Regional Marketing: Nigeria (All States)
• Plan strategic events to raise the profile of the Organization
• National & International Communications
• Manage Company perception and brand equity

Deliverables and Activities

Brand & Marketing Strategy

• Oversee brand strategy - Oversee the development and implementation of the Company’s overall brand, marketing and communications plan.
• Marketing Strategy - Create and execute a broad marketing strategy for EEA Nigeria, and be responsible for understanding the business model, the company’s services, products and solutions, and positioning them favorably before target audience markets
• Event Strategy - Create a focused event participation strategy for sponsored and corporate events that will help EEA Nigeria reach its target audience, customers & desired partnerships.

Customers

• Customer Segmentation - Define customer segments, needs and value propositions
• Value Proposition to Customers -Translate EEA’s offering into relatable value propositions for customers to drive uptake and build loyalty Position EEA Nigeria as the gateway to valuable data for consumers in the bottom of the pyramid stratum

Budgeting

• Oversee Budget - Develop and oversee marketing budget and resource management to ensure optimal ROI on marketing spend

Collaboration

• High-Level Support - Collaborate with the leadership team, commercial and product heads to articulate the marketing strategy. This process will involve rigorous prioritization and planning to ensure that the Marketing team provides adequate support to all other teams within the business
• New Markets Entry - Work with the Commercial Director, Head of Sales and Expansion Manager to develop innovative, capturing GTM strategies for new market entry.

Brand Perception

• PR - Build EEA Nigeria’s reputation, visibility and Top of Mind Awareness with press, newsletters, thought leadership and targeted campaigns
• Value Proposition to Partners - Define value proposition to potential Partners
• Traditional and Digital Media - Be an expert in traditional and digital marketing strategies that drive awareness and create leads

Data

• Research Insights - Will be data driven and create a strategy for how to best disseminate research insights through various communication channels

Vendor/SupplierManagement

• Manage relationship with 3rd party suppliers (marketing & media agencies, printers, collateral producers, etc.) to ensure price efficiency, adherence to guidelines and maintain EEA high-quality standards

Required Skills & Experience

• Bachelor’s degree in Marketing, Communications, or related field. MBA is an added advantage
• Minimum of 8+ years of marketing experience. 3 years managing a Marketing Team
• Strategic thinker and has executed strategic direction for a marketing unit.
• The incumbent must be creative, witty, smart, good narrator, storyteller, excellent written, verbal and analytical skills.
• Ability to translate brand and marketing strategy into simple and relatable initiatives for internal (staff) and external (customers) audiences
• Ability to market and engage with rural communities to gain market penetration
• Has worked in a B2C technology or FMCG business previously. Work experience that covers extensive field/BTL marketing, product launch, strong corporate comms experience, brand management etc
• Deep understanding of the various marketing disciplines
• Highly creative and innovative brand builder
• Demonstrated results in building brand equity
• Experience in leveraging customer analytics and segmentation to drive business growth
• Can thrive working in a fast-paced company and able to liaise with stakeholders across multiple social strata, businesses and departments to get things done.

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Job Overview
The Sales Team Lead will be stationed in the preferred location and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle i.e., sell, fulfil, maintain and recover. The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

Key Responsibilities, Deliverables & Activities

Key Responsibilities

• Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
• Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
•  Managing installation technicians and maintenance technicians
• Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.

Deliverables and Activities

• Participating in the recruitment of new staff and training of existing staff in applicable policies, guidelines provided by State Sales Manager and credit departmental standards.
• Conduct periodic performance review and provide feedback to the sales agents.
• Supervise the prompt high-quality system installations at the customers premises or any other location as directed by ENGIE Energy Access.
• Support recruitment and coordinate installation technicians and maintenance technicians to ensure large solar home systems are installed and maintained.
• Review monthly commission payments, follow up on faulty installations and inform finance department about deductions.
• Providing regular portfolio & compliance reports to State Sales Manager and credit control team
• Support quarterly inventory audits for service center and POS in the location.

Required Skills and Experience

• 1 - 3 years working within the core field sales team
•  Previous experience in a managerial position is an added advantage
• Ability and passion for coaching and training.
• Good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills
• Ability to work under pressure to meet deadlines
• Excellent verbal communication skills with customer focus
• Computer literate, team player and dynamic self-starter.
• Willing to travel/assign in any geographic area in Nigeria
• Fluent in English.

Qualifications
1. BSc. Degree or Equivalent

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Job Overview

Reporting to the EEAN’s Country Security Manager (CSM) based in Lagos, and pursuant to the ENGIE Group’s Code of Conduct and corporate policies, the position holder provides specialized, coordinated and focused security risk management support to the EEAN’s Minigrids (MG) Team based in Abuja and the Solar Home Systems (SHS) business line in the North-Central region as required.

Key Responsibilities, Deliverables and Activities

• As instructed by the Country Security Manager, conduct and document security risk and acceptance analysis exercises of prospective MG sites in the North-Central region (Niger, Kogi, Nasarawa, Benue)
• Conduct security risk assessment exercises of existing MG sites (under construction or already in operation);
• Manage local vigilantes manning MG sites in the North-Central region (FCT, Niger, Kogi, Nasarawa, Benue) as instructed by the CSM and the Admin & Finance Department;
• Ensure local vigilantes are fully aware of prevailing security threats and fully advised on means to reduce security vulnerabilities, EEA’s security plans and procedures;
• On behalf of the EEAN’s Country Management, deal with all staffing issues for all MG’s community vigilantes relating to conditions of service, roster of manpower, absence, cover, pay and annual leave;
• Coordinate and monitor security activities at all locations of interest or projects sites in the North-Central region, both SHS and MG, to ensure that EEA’s security policies and procedures are complied with;
• In coordination with the CSM, develop and execute personnel security awareness programmes ensuring that all company staff are fully aware of prevailing security threats and fully advised on means to reduce vulnerability of staff and partners to the threats;
• Conduct information gathering about any security related issue can affect the core business (SHS and MG) at regional level. Filtrates all critical information resulting from the information gathering process and assists the CSM in interpreting it in meaningful relationships in order to achieve accurate knowledge in the course of threat assessments or security incident investigations
• Deal with security sensitive problems referred to him by the CSM or EEAN’s Management. This may involve resolution of complaints and / or disciplinary issues. The post holder will be required to deal with most problems by calling on his own professional judgment and experience. Where problems are of a more complex nature the appropriate response will be discussed with HR, Head of MG, Admin & Finance, the CSM, other members of the EEAN’s Country Leadership Team;
• Collect and analyses security related information from local and regional resources as it applies to MG operating sites and communicates with the CSM as appropriate;
• Attend and deal with incidents as directed. Carries out investigations and capture lessons learned to be incorporated into plans and procedures, future staff trainings or personnel security awareness orientation programmes;
• Provide support and guidance on security training activities for local vigilantes; implement and document training (including fir drills) for MG’s local vigilantes;
• Maintain crisis management response systems, ensuring that lines of communication/ reporting to the Country Crisis Management Cell (CMC) are fully understood and implemented. In the event of emergencies or crisis advise the Country Incident Management Team Leader on emergency response actions including country evacuation;
• When required, provide detailed updates and reporting of all situational and security developments including investigation of security incidents;

Required Skills & Experience

• Bachelor’s Degree in a relevant field such as Political/ Social Sciences, International Relations, Conflict or Security Studies
• Minimum of four (4) years of proven experience in the private security sector; of which at least two (2) years should be of field-based experience at supervisory level (first-line supervisor) in complex and hostile environments (E.g., Niger Delta Oil & Gas, Borno, Yobe, etc.)
• Strong management, communication and interpersonal skills suitable to effectively influencing, negotiating and coaching
• Strong analytical capacity
• Very good organisational and time-management skills
• Ability to work under pressure and deal with surge of activities
• Proactive and able to prompt others to ensure deadlines are achieved
• Capability to advise and/or make quick decisions in emergencies and crisis when rapid response is required; effectively dealing with the stress factor
• Demonstrated capability to provide quality written incident reporting and threat assessments
• Open-minded, inclusive and tolerant towards other people, irrespective of company position
• Good to Very Good computer skills with mastery of MS Office applications
• Highly developed cultural awareness and ability to work along with people from diverse backgrounds and cultures;
• Fluency in both written and spoken English

Highly Desired Skills

• In possess of a formal security management qualification/ certificate from a reputable university/institution (ASIS CPP, ISMI CSMP;
• Fluent in Hausa;
• Knowledge of electronic security systems and Fleet Telematics Systems (Vehicle tracking);
• Good understanding of North-Central’s risk security environment.

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Job Objective
ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities

• Provide excellent customer service to all ENGIE Energy Access customers at all times
• Attract new and existing customers to the Point of Sale
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities

• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA
• Resolve customer requests, questions and complaints while frequently analyzing situations to
• determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after sales service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and
• any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience

Required Skills & Experience

• Candidate should be fluent in English and at least 1 other local language from the region you are applying
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Qualifications
A Minimum of OND