Job Opportunities at Beauty And Fragrance LTD

Job Description

• We are hiring a customer service representative to manage c our customers queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• HND/BSC
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Proximity to location is a MUST.

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Job Description

• Create and oversee the implementation of new security and compliance policies and procedures 
• Carry out regularly scheduled security functions, such as network scans, vulnerability scans, and security-log reviews 
• Conduct assessments and audits to measure the efficiency of our compliance and security systems
• Evaluate and document disaster recovery programs to ensure better response in cases of security incidents and breaches 
• Advise the Chief Compliance Officer and other executives on the best strategies for optimizing the security of data systems, information assets, and general business processes
• Keep up to date with external security and compliance regulations and data privacy and security best practices to lead the improvement of internal security and compliance policies and procedures as required
• Conduct regular training sessions and workshops to educate employees about the latest information security and compliance policy updates