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Sterling Bank Limited is a full-service national commercial bank licensed by the Central Bank of Nigeria. The bank provides financial services to individuals, small businesses, and large corporations.
Location: North, Southwest, and Lagos.
Summary
The Alternative bank is for the versatile, unconventional, and obsessively customer-focused. This is because we pride ourselves in delivering an exceptional customer experience through leading-edge products, solutions, and services. We are a team of builders who are committed to creating wealth and value while making a difference in society. As a Delight Officer, you will be responsible for creating an amazing experience for customers and ensuring prompt resolution of complaints and inquiries.
We are looking for an ideal candidate who is customer-focused and service-oriented. Someone who is value driven because we are not just creating products, we are solving problems. In this role, your people skill is essential. Do you get along with people and naturally build relationships? Then you are our ideal candidate. Bonus point, if you love helping others.
As the Delight Officer, you are a proud ambassador of the Alt Bank and you exemplify this in your interactions with customers. You will be responsible for onboarding customers on the Alt Bank’s products and services as well as providing support to them under the leadership of the Store Manager. The Alt Bank is a home for builders like yourself so we are looking for people who can identify problems and provide creative ways to improve our processes and service delivery.
Key Qualifications
Additional Qualification
What’s In It For You And More?
At the very core of our business are our people. We are committed to investing in our people to ensure they are their best selves, do great work and live fulfilling lives outside of work.
Location: North, Southwest, and Lagos.
Summary
The Alternative bank is for the versatile, unconventional, and obsessively customer-focused. This is because we pride ourselves in delivering an exceptional customer experience through leading-edge products, solutions, and services. We are a team of builders who are committed to creating wealth and value while making a difference in society. As a Store Manager, you will wonder what role you have to play here. It is pretty simple; it begins with having a builder’s mindset. You will be responsible for discovering and understanding the customer’s needs and then conceptualizing products and services to fulfill these needs with the support of your tribe aka the Delight Officers.
We are looking for an ideal candidate who is customer-focused and service-oriented. Someone who is value driven because we are not just creating products, we are solving problems. If you enjoy building, you will play an active role in the daily operations of the store. In this role, a passion for selling is needed. if you think you can sell ice to an Eskimo and sand to the Sahara Desert then you are our ideal candidate. Bonus point, if you speak multiple languages, get along with people, and naturally, build relationships with people.
As the Manager, you would be responsible for building relationships, teaching your tribe, and consummating sales with customers. The vision of the Alt bank is clear and as the Master of the tribe aka the go-to person, you would require a set of diverse leadership skills to lead and inspire your team in running the operations of the store, delivering exceptional customer service and thinking of creative ways to improve processes and service delivery.
Key Qualifications
Description
As a Store Manager, you are responsible for discovering and understanding customers’ needs. You are the leader of the store; A proud Ambassador of the brand, running the daily operations of the store, converting walk-in customers into loyal customers, and having fun while doing what you love. You would be building and training a team of Delight Officers within the store to deliver a great customer experience. Outside these responsibilities, you would oversee operations such as inventory and managing customer appointments, and resolution of issues. Not only are you the go-to person, when it comes to the resolution of the problems and operations of the store, but you would also be responsible for inspiring and sharing the vision of the bank with your team because your success is measured by your contribution and the team efforts in actualizing the vision of the Alt Bank.
Additional Qualification
What’s In It For You And More?
At the very core of our business are our people. We are committed to investing in our people to ensure they are their best selves, do great work and live fulfilling lives outside work.
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