Job Opportunites at Tek Experts

Revolutionize tech support with the biggest names in tech

• Tek Experts is a different kind of tech support company. We’re moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises.
• That’s why we’re looking for people who love technology and want to gain experience to grow as IT professionals.
• We celebrate diversity in every way, and it’s the reason we’ve grown so fast. Come join our global team of creative problem solvers.

Overview

• We’re seeking a First-Level Technical Support Engineer to work directly with customers, maintaining communication via phone, email, and remote support (screen sharing).
• To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
• This role is part of the Microsoft Dynamics team that provides support for top-of-the-line business applications from Microsoft, their partners, and customers around the globe.

Responsibilities
This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications
In this role:

• An understanding of any two or three of Active Directory (AD), Windows Server, Internet Information Services (IIS), software development, Azure, Networking concepts and database (SQL) is required
• Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central, Dynamics 365 Customer Engagement, Microsoft Power Apps and Flow or any ERP/CRM tools will be considered an advantage
• Passion for solving complex technical issues
• Customer-centered individual who takes initiative and exceeds expectations
• Professional fluency in English is essential, both written and spoken.

 What we offer you

• Personal and professional growth in a global company
• Diverse global team of supportive and passionate colleagues
• Globally competitive Health Maintenance Organization (HMO) package
• Subsidized transportation package (bus service)
• 13th month pay.

go to method of application »

Overview

• We’re seeking fresh graduates of IT-related courses (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.) who would love to grow their career in a customer-oriented, multilingual Technical Support organization.
• You will work on behalf of our client to resolve complex customer cases and software issues. In this role, you’ll collaborate with colleagues to continuously improve and deliver exceptional customer service.
•  A career in tech. Work with the biggest and best names in technology.
• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way.
• In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities
This role will:

• Be trained and purposed to support a particular technology based on individual strengths.
• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
• Escalate complex or atypical cases to higher-level technical support as needed.

Qualifications
In this role:

• Recent graduation in Information Technology is required - related degrees only (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.)
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• No years of post-NYSC experience are required.
• Internship experience in Information Technology pre- or post-graduation is an advantage.
• Proficiency in both written and spoken English is required.
• Passion for technology and learning is required

go to method of application »

Revolutionize Tech Support with the Biggest Names in Tech

• Tek Experts is a different kind of tech support company. We’re moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises. That’s why we’re looking for people who love technology and wants to gain experience to grow as IT professionals.
• We celebrate diversity in every way, and it’s the reason we’ve grown so fast. Come join our global team of creative problem solvers.

Overview

• We’re seeking a technically proficient Technical Support Engineer to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure.
• You’ll be part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery.
• Working with the team, you’ll solve intermediate and complex technical problems for medium and large companies.

Responsibilities
This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
• Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
• Escalate complex or atypical cases to higher-level technical support as needed
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications
In This Role:

• Proven work experience within the Information Technology space or technical proficiency is required.
• Passion for solving complex technical issues.
• Customer-centered individual who takes initiative and exceeds expectations.
• Professional fluency in English is essential, both written and spoken.

What We Offer You

• Personal and professional growth in a global company
• Diverse global team of supportive and passionate colleagues
• Globally competitive Health Maintenance Organization (HMO) package
• Subsidized transportation package (bus service)
• 13th month pay.