Technical Engineer at Tek Experts

Revolutionize Tech Support with the Biggest Names in Tech

• Tek Experts is a different kind of tech support company. We’re moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises. That’s why we’re looking for people who love technology and wants to gain experience to grow as IT professionals.
• We celebrate diversity in every way, and it’s the reason we’ve grown so fast. Come join our global team of creative problem solvers.

Overview

• We’re seeking a technically proficient Technical Support Engineer to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure.
• You’ll be part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery.
• Working with the team, you’ll solve intermediate and complex technical problems for medium and large companies.

Responsibilities
This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
• Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
• Escalate complex or atypical cases to higher-level technical support as needed
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications
In This Role:

• Proven work experience within the Information Technology space or technical proficiency is required.
• Passion for solving complex technical issues.
• Customer-centered individual who takes initiative and exceeds expectations.
• Professional fluency in English is essential, both written and spoken.

What We Offer You

• Personal and professional growth in a global company
• Diverse global team of supportive and passionate colleagues
• Globally competitive Health Maintenance Organization (HMO) package
• Subsidized transportation package (bus service)
• 13th month pay.