Job Openings at Token Metrics

• Token Metrics is looking for a highly skilled Full-Stack Engineer who will be responsible for designing and developing front-end, back-end and architecture, ensuring the responsiveness of applications and working alongside design team for web design features, among other duties. Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Full Stack Developer Responsibilities

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements

• Degree in Computer Science.
• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, Next Js, React.
• Proficiency with server side languages such as Python, Node Js, .Net.
• Familiarity with database technology such as MySQL, Oracle and MongoDB.
• Excellent verbal communication skills.
• Good problem solving skills.
• Attention to detail.

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• Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
• To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Respond to comments and community member queries in a timely manner 
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Work with the team to improve the server and community experience, increase engagement and activity
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Assist with other matters relevant to the role, as provided by Token Metrics
• Identify & remove spam, scammers, and inappropriate content from our Discord server

Requirements

• Familiarity with CRM systems Preferably Intercom
• Ability to navigate community management tools Like Telegram, Discord
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

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• Token Metrics is looking for an experienced Senior QA Engineer to oversee our Quality Assurance team. You will be required to oversee all aspects of software and product testing within the compan
• y. This may include developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. A Senior QA Engineer should have extensive experience in analytics, problem-solving skills, and project management skills. A top-notch Senior QA Engineer ensures the smooth running of the QA department and ultimately customer satisfaction.

Responsibilities

• Meeting with the software/product designers to determine quality assurance parameters.
• Leading the QA team in designing QA test procedures and frameworks.
• Overseeing the drafting of testing documents.
• Implementing testing procedures and overseeing the QA process.
• Troubleshooting quality issues and modifying test procedures.
• Conducting analysis checks on product specifications.
• Reviewing Quality Assurance reports and highlighting problem areas.
• Ensuring the successful deployment of products into the market.
• Responding to requests from the design team and management.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering or relevant field.
• Previous experience as a QA Engineer.
• Advanced programming skills including automation systems and databases.
• Detailed knowledge of application functions, bug fixing, and testing protocols.
• Good written and verbal communication skills.
• Managerial experience preferred.
• Excellent analytical skills.
• Advanced written and verbal communication skills.
• Critical thinker and detail-oriented.

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• We are looking for programmers with a keen eye for design for the position of front-end developer.
• Front-end developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency, and maintaining brand consistency across all web pages, among other duties.
• Front-end developers are required to work in teams alongside back-end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent.
• This requires excellent communication and interpersonal skills.

Responsibilities

• Ensure all webpages are compatible in all browsers 
• Determining the structure and design of web pages.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.

Requirements

• Proficiency in Html, Css, Javascript, React Next.js, or Vue.js
• Website performance testing (Google page speed insights)
• Browser testing, Selenium and BrowserStack 
• Degree in computer science or related field.
• Understanding of server-side CSS.
• Experience with responsive and adaptive design.
• Good problem-solving skills.
• Good interpersonal skills

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• Token Metrics is searching for a Cryptocurrency Web3 Investment Analyst to identity, source, and evaluate early-stage investment opportunities in Web3  (DAOs, crypto infrastructure, and verticals like entertainment and IoT) communicate those ideas in a digestible manner internally and externally.
• In this role, you will produce institutional-quality research reports, including token deep dives and thematic insight on Web 3 vertical.
• In addition, you will be expected to arrange quarterly AMA sessions or podcasts to follow up on the portfolio investment and Synthesize research findings in a digestible manner on Token Metrics TV and our Youtube channel.
• To ensure success as an investment analyst you should be well-versed in altcoins, have a keen eye for detail, and be proactive in finding investment opportunities.
• A top-notch Web3 investment analyst performs well under pressure, possesses creative and analytical abilities, and can adapt their thinking to quickly evolving scenarios.

Requirements

• At least 2 years experience in investing or finance experience; ideally in Tech VC / equity research/ blockchain research /crypto startup. 
• A bachelor's degree in finance, economics, and or computer science.  
• Confident presentation abilities with proficiency in Powerpoint/Google slides. Crypto experience and interest in Web3.
• Ideal candidates will possess strong analytical and financial analysis skills; an ability to quickly comprehend, evaluate, and critique new ideas and data.
• The candidate must also be a self-motivated entrepreneurial mindset with a strong sense of ownership and determination to get things done independently.
• Knowledge of Crypto: Especially DAO’s and Web3.
• Business acumen: experience or understanding in estimating market sizes, barriers to enter markets/defensibility of business models, unit economics and network effects, etc.
• Strong communicator: Good written and oral communication skills in English.
• Passionate about the crypto-asset industry and investing.
• We want people who are eager and will work hard to up-skill and improve their knowledge in the crypto space.
• Solving challenging problems with rigorous independent research and a strong analytical skillset.
• Able to multi-task, prioritize workload and work in a fast-paced environment.
• Proactive, mature, well-organized, and an excellent team player.
• Strong communication and relationship-building skills.
• Aptitude for applied analytical thinking, comfortable with financials.
• Being comfortable critically thinking about and researching new problems/industry areas.

Responsibilities

• Identify, source, and evaluate early-stage investment opportunities in Web3 (DAOs, crypto infrastructure, and new verticals like entertainment and IoT). 
• Attend crypto conferences and hackathons to source new projects, build new relationships and understand emerging crypto trends.
• Perform detailed due diligence, financial analysis, and valuation on new investments support and monitor the portfolio company.
• Produce institutional-quality research reports, including token deep dives and thematic insight on Web 3 vertical. Synthesize your finding in a digestible manner on Token Metrics TV and our Youtube channel. 
• Arrange quarterly AMA sessions or podcasts to follow up on the portfolio investment.

The ideal candidate would be

• Self-motivated: Entrepreneurial mindset with a strong sense of ownership and determination to get things done independently. 
• Analytical: Strong analytical and financial analysis skills; an ability to quickly comprehend, evaluate, and critique new ideas and data. You are also comfortable with challenging viewpoints.
• Passionate: Passionate about the crypto-asset industry and investing. We want people who are eager and will work hard to up-skill and improve their knowledge in the crypto space 
• Knowledge of Crypto: Especially DAO’s and Middleware
•  Strong communicator: Good written and oral communication skills in English.
• Self-organized in a remote-first work environment 
• Be willing to specialize in the Web 3 Vertical

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• Token Metrics is searching for a highly capable Business Analyst to optimize Data & create a visualization on Mixpanel.
• We are looking for a Business Analyst to create interactive visualization on mixpanel, provide insights on customer behavior and provide consistent insights and improvements.

Requirements

• 4+ years experience in analytics role preferably with a SaaS/Fintech product
• Good knowledge of SQL, BigQuery, Python/R, MS excel and Data Infrastructure
• Experience with web analytics tools Mixpanel, Google Analytics
• Graduation in Engineering/Maths/Science
• Strong verbal and written communication skills, including an ability to effectively communicate
• Creative and strategic thinker, innovative problem-solving skills, highly organized, with the ability to handle multiple simultaneous tasks, prioritize and meet tight deadlines
• Self- starter, get-stuff-done attitude - willing to get into the weeds

Responsibilities

• Applying expertise in data to see beyond the numbers and understand how users interact with core products
• Designing experiments and evaluating them through relevant KPIs Conducting user experience testing to assess usability of the product
• Building dashboards to monitor KPIs of different verticals (content, marketing,sales, revenue, management, etc)
• Exploratory Analysis:
• Understanding user behavior and performing root-cause analysis of changes in data trends to identify corrections or propose desirable enhancements in product & across different verticals
• Defining key metrics of product performance and identifying ways to improve them