Job Openings at Tek Experts

Overview
 

We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

• The Team Manager position is our first line management Team. As a Team Manager, you will spend much of your time collaborating with your team to bring cases to resolution. Some cases will be transferred to a higher tier of support. Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft.
• However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.

This role will:

• Manage your team to ensure exceptional customer service across technical service lines.
• Support the personal development of your team through training and coaching.
• Act as primary escalation point for team operational issues and customer delivery management.
• Provide accurate and timely communication to all stakeholders in a customer support issue.
• Attend regular operational and business review meetings.
• Monitor KPIs to ensure proper business delivery.
• Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
• Share updates and reports with management.
• Own, monitor, coordinate and manage all escalated cases.

Qualifications

This role is a good fit for you if:

• You have experience with technical support, Microsoft Exchange, Outlook, Teams, online/cloud tools, hybrid environments, or mobile operating systems.
• You love technology, understand it and are adept at using it.
• You’re able to adapt quickly as situations change.
• You’re empathetic and advocate for our customers.
• You’re customer-obsessed, take the initiative, and exceed expectations.
• You’re proficient in both written and oral English.

In this role:

• 3 – 5 years in technical support, software support, IT operations, and/or infrastructure support are required, with 1 – 2 years of experience managing teams.
• Higher-level education in a technical discipline or related certification is preferred.
• Experience in supporting cloud-based technologies is preferred.
• Excellent knowledge of technology-based environments and solutions is required.
• Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.

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Overview

• We’re looking for a detail-oriented Accountant to join our team. You will be responsible for supporting accounting functions, preparing accurate and timely financial reports and statements, ensuring implementation of accounting control procedures, and accounts reconciliation (bank statement, accounts payable, and accounts receivable).

Driving exceptional outcomes with purpose-built solutions. 

• Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

This role will:

• Ensure financial statements comply with regulatory authorities.
• Ensure all accounting entries are created and entered in the system on a timely basis.
• Assist with budgeting, forecasting, and maintaining internal financial controls.
• Review and process expense reports. - Maintain and verify vendor files and payments.
• Oversee payroll functions including worked hours, overtime, holidays, etc.
• Reconcile accounts for monthly closing.
• Participate in annual audit.
• Protect the integrity of financial data.
• Maintain a positive working relationship with employees, departments, suppliers, and government entities.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum 2 years of Microsoft Dynamics 365 experience is a must.
• Professional fluency in both written and oral English - 3 - 4 years of accounting experience is preferred.
• Good working knowledge of payroll systems.
• Familiarity with MS Office tools.
• Detail-focused and organized.
• Excellent problem analysis and solving skills.
• Ability to spot trends and insights from data analysis.

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Overview

• We’re looking for an expert in delivering top talent in the technology and IT industry to join us as a Recruiter. You will be developing strategies to proactively identify, engage and recruit the best-fit talent for Tek Experts’ ongoing operations, ad hoc projects, and new business.
• Expect to be an essential contributor our high-performing team who is responsible for successful candidate management experiences, interviewing processes and pre-onboarding activities.
• The ideal candidate for this role will be dynamic, passionate and proven to be a person who strives to make a positive difference for both candidates and the customers we support.
• You should thrive in a fast-paced, challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.  

A career in tech. Work with the biggest and best names in technology.  

• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.
• You will work with some of the biggest and best names in technology.
• Our employee mission is to help you progress in both your career and in life. To create a great experience for you that can translate to customers.
• We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities

• Fully execute the end-to-end recruitment process including job posting, phone interviewing, job interviewing, regular communication with candidates and recruitment leadership.
• Actively search resumes on various recruitment channels to get sufficient and qualified CVs for recruitment requirements.
• Screen CVs and shortlist candidates for further processing.
• Build applicant sources and data by researching and contacting community services, colleges, employment agencies, other recruiters, media and internet sites.
• Manage the posting of job vacancies at top performing recruitment channels.

Qualifications

• At least 2-3 year of proven experience in recruitment as an in-house recruiters, headhunter or within a recruitment agency, preferably in a technology services environment.
• An active, hardworking, enthusiastic nature and a willingness to work overtime.
• Natural networking ability and a love of meeting new people.
• Excellent written and oral English communication skills.
• Experience working with an ATS preferred.