Job Openings at One Acre Fund

About the Role

Our client Data Management Coordinator oversees all important client data management and works with our core operations daily. You will design innovations that support our in country Business Operations teams and partner departments. You will report directly to the Business Analysis Coordinator.

Responsibilities

Data Management

• Manage clients' data across the lifecycle of the clients (enrolment to repayment)
• Maintain accurate and up-to-date clients' data
• Handle data analysis requests from partner departments for strategic decision-making or external requirements

Team Management and Communication

• Directly Manage 3-4 CDM data officers
• Represent CDM in meetings whenever your manager is not available or when assigned to
• Facilitate training for the Field Officers on the use of OAF productivity applications

Operational Management

• Evaluate and come up with system or process improvements to better handle client repayments, resolve client issues on repayment
• Reconcile clients' repayments on clients' database with the bank record periodically
• Support operational audit

Customer Service

• Set achievable targets and process improvements to help in attaining Service Level Agreement
• Ensure that we meet 100% of the Service Level Agreement throughout the year

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1 -2 years experience in databases/data warehousing and SQL or a statistical programming language (STATA, R, Python)
• Bachelor's degree in a relevant field such as Data, Stata, Computer Science, or relevant work experience.
• Desire to take on technical challenges
• Understanding of advanced formulas in Excel
• Microsoft Office and G-suite proficiency
• Can scope a deliverable after speaking to team members
• Can take feedback, and willing to admit mistakes
• Can run trainings, meetings and demos non supervised
• Language: Fluent in English; Hausa and Nupe will be an added advantage

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About the Role

You will coordinate the transportation of essential resources to all OAF NG districts, warehouses, and field sites. Your main goal is to ensure that these resources are delivered smoothly from central warehouses, while also prioritizing efficiency and cost-effectiveness throughout the entire market.

Department: Supply Chain

You will report to the Nigeria Supply Chain coordinator

Responsibilities

Streamline Transportation and Delivery Operations

• Utilize strategic planning and efficient scheduling methods to improve distribution schedules for delivery trucks.
• Implement data-driven strategies to enhance delivery schedules based on information collected from delivery points.
• Coordinate with transporters and warehouse personnel to resolve transportation issues and ensure prompt delivery.
• Monitor and evaluate transporter performance, providing important insights for decision-making.

Manage transport and deliveries costs

• Analyze transportation costs and identify opportunities for cost reduction.
• Support in the preparation and monitoring of transportation budgets and suggest adjustments.
• Implement cost-cutting measures such as negotiation of rates and optimizing transportation routes.

Improve and ensure customer satisfaction

• Conduct regular audits of transportation processes to identify areas for improvement and conduct regular customer satisfaction surveys to obtain feedback and identify areas for improvement in the delivery process.
• Collaborate with different teams to implement process enhancements and ensure agreement towards improving transportation processes and customer satisfaction.

Facilitate and encourage team leadership and development

• Lead a group of professionals in logistics, promoting communication and a positive work culture.
• Assign clear responsibilities and communicate expectations to team members.
• Promote team sustainability and contentment, address conflicts, and cultivate a harmonious and cooperative team environment.
• Allocate responsibilities among team members to meet objectives within specified timelines.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• At least 2 years of experience in Logistics/Fleet management.
• A Bachelor's Degree or equivalent Logistics/Supply Chain Management, Economics or other related disciplines.
• Knowledge of different logistics strategies and models for route optimization, delivery and cost optimization.
• Familiarity with enterprise resource planning (ERP) systems
• Knowledge of contract development, management, and administration, including drafting terms and conditions, ensuring compliance, and handling contract disputes.
• The ability to identify and assess potential risks in logistics processes, develop risk mitigation strategies, and ensure business continuity.
• Google workspace proficiency.
• English & Hausa proficiency.