Nigeria Client Database Management Coordinator at One Acre Fund

About the Role

Our client Data Management Coordinator oversees all important client data management and works with our core operations daily. You will design innovations that support our in country Business Operations teams and partner departments. You will report directly to the Business Analysis Coordinator.

Responsibilities

Data Management

• Manage clients' data across the lifecycle of the clients (enrolment to repayment)
• Maintain accurate and up-to-date clients' data
• Handle data analysis requests from partner departments for strategic decision-making or external requirements

Team Management and Communication

• Directly Manage 3-4 CDM data officers
• Represent CDM in meetings whenever your manager is not available or when assigned to
• Facilitate training for the Field Officers on the use of OAF productivity applications

Operational Management

• Evaluate and come up with system or process improvements to better handle client repayments, resolve client issues on repayment
• Reconcile clients' repayments on clients' database with the bank record periodically
• Support operational audit

Customer Service

• Set achievable targets and process improvements to help in attaining Service Level Agreement
• Ensure that we meet 100% of the Service Level Agreement throughout the year

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1 -2 years experience in databases/data warehousing and SQL or a statistical programming language (STATA, R, Python)
• Bachelor's degree in a relevant field such as Data, Stata, Computer Science, or relevant work experience.
• Desire to take on technical challenges
• Understanding of advanced formulas in Excel
• Microsoft Office and G-suite proficiency
• Can scope a deliverable after speaking to team members
• Can take feedback, and willing to admit mistakes
• Can run trainings, meetings and demos non supervised
• Language: Fluent in English; Hausa and Nupe will be an added advantage