Job Openings at Netcom Africa

Job Summary

• Drive and support the technical proposal and costing process as economic technical solution provider, in cooperation with technical capability owners, to both prospective customers and representatives of currently assigned client accounts.

Key Duties & Responsibilities

• Respond to customer requests for proposals received through BDD, develop technical solution designs and bills of materials for cost-effective solutions.
• Provide basic design information of solution scope, functional description, bill of material and specification to serve as a basis for independent delivery / implementation by Project Engineering team and capability owners representatives as applicable.
• Provide Technical Sales Support for the company's portfolio of products and services and effectively communicate the value proposition of offered solutions.
• Collaborate with BDD, Capability Owners and other technical OEM resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
• To continually keep up with new technologies entering the market and refresh technical sales training and certification to stay current with evolving technologies and continue to develop optimal product and service offering.
• Gather and prioritize customer requirements and other market insights to define the future of Netcom products and services and to recommend new product lines.
• Achieve product and service pre-sales engineering productivity, profitability, and growth targets.
• Develop thorough knowledge of technology relating to the product technology and experience in network, storage, servers, cloud, and security solutions.

Experience, Education and / or Professional Qualifications

• Bachelor's Degrees in Computer Science, Network Engineering or information security.
• Alternatively, an associate degree when holding technology certifications in networking, (cloud) storage, security, or virtualization.
• 3-5 years job experience in the information technology or related technical service provider sector.
• A record of achievement and technical solution expertise in a comparable Pre-Sales role.
• Product sales certification, engineering design credentials, or equivalent technical sales credentials for OEM solutions.
• Demonstrated success defining, launching, and managing product lines.
• Demonstrated track record in developing product strategies.

Essential Skills / Knowledge / Traits:

• Ability and capability to understand customer requirements and determine the best solutions
• Demonstrate understanding of systems administration and performance tuning of application/software – virtualization, containerization, automation software, Cloud architecture, UNIX/Linux based environments, etc.
• Demonstrate understanding of network design and implementation in IP networks is a must – switches, routers, firewalls, bandwidth managers, IP telephony systems, wireless network, etc.
• Ability to work as a motivated self-driven team player in coordination with capability owners and Account Managers for standard solutions and with HOD’s and Management for non-standard and new products and services solutions.
• Commitment to developing and maintaining long-term customer relationships.
• Excellent written, verbal and presentation communication skills.

Desirable Skills / Knowledge / Traits:

• Commercial and customer focus.
• Ability to motivate and drive cross-functional teams without formal authority.
• Solid organizational skills including attention to detail and multi-tasking.
• Ability to work under pressure.
• Willing to perform work or support outside office hours if required.

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Location: Victoria Island, Lagos

Job Objective and Summary

• The primary function of the Microsoft Dynamics 365 Support Specialist is to provide direct and indirect support to the ERP and business users within the organization and our Clients.
• The ERP Support Specialist will be under the direct supervision of the ERP & MIS Program Manager and serve on a small team of dedicated support staff.

Key Duties and Responsibilities

• Help and guide users with knowledge gap issues on the ERP software.
• Support any upgrade implementations including, redesigning workflows, facilitation end-user application training, monitoring end-user adoption of new and existing workflows.
• Test new functionalities.
• Reporting on findings and trends.
• Monitor the support tickets.
• Involved in the development of policies and procedures that will resolve issues.
• Coordinate with different departmental teams to produce better business outcomes.
• Test business processes and recommend improvements.

Education and Experience

• Bachelor's Degree in Computer Science, Information Technology, or similar preferred
• 2 years' experience as an ERP support or consultant in a similar industry
• Demonstrate out of the box thinking when confronted with new ideas or change
• Ability to work with IT staff, managers, and business representatives, both internal and external Broad understanding of business and IT functions and processes

Essential Skills / Knowledge:

• Bachelor's Degree in Computer Science, Information Technology, or similar preferred.
• Experience with ERP systems within SMEs
• Proficient in Excel
• Experience with training users
• Works cooperatively with staff
• Open-minded and flexible
• Patient with others, eager to learn
• Experience with D365 and any other ERP(SAP/Oracle/SAGE) will be a plus
• Hardware experience – a plus

Desirable Skills/Knowledge:

• Dynamics 365 Training (Back and Front end)
• Odoo Training (Back and Front end)
• Lean/Six Sigma Certification
• Power Bi
• BPM

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Location: Victoria Island, Lagos

Job Summary

• The Project implementation engineer will be grounded in both systems administration and network engineering.
• The incumbent will oversee full project life cycle from the implementation stage to handing over and must be able to demonstrate hands-on experience in delivering various projects in the IT sector.

Key Duties and Responsibilities

• Plan and implement future network developments and carry out project works.
• Design, setup and configure unified communications, VoIP, IPTV, CCTV and other IP Services and complex switching environments.
• Maintain a thorough understanding of Local Area Networking and Wide Area Networking.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Ensure implementation projects are completed in a timely and cost-effective manner.
• Timely preparation and release of engineering project proposals (e.g. BoM, network diagrams and purchase requests).
• Manage internal, vendor / partner / 3rd party resources for project deployment.
• Interpret client’s requirements, identifying and addressing design parameters and engineering problems and ensuring solutions are implemented.
• Ensure that all projects are well documented and organized.
• Complete all assigned tasks as delegated by the management.

Experience, Education and / or Professional Qualifications

• Bachelor's Degree in Electronics / Communications / Network / Computer Engineering.
• Minimum of 3 years project management experience related to internet / managed services provider.
• Project Management Professional (PMP) certification.
• Vendor equipment certification: CISCO, Sophos, Fortinet, Avaya, Mikrotik and other IT/Networking equipment.
• Project Management Professional.

Essential Skills / Knowledge:

• Technical, analytical, problem-solving, and interpersonal skills required
• Excellent IT/Computer skills (e.g., Microsoft Office software, other company, and specific software applications)
• Experience with IP Networking (WAN/LAN), VoIP technology and Fiber Optic Network skills. At least with CCNA and/or CCDA certification
• Strong knowledge on project management software tools, methodologies, and best practices.
• Strong organizational skills, effective leadership skills and confident decision-making ability.
• Patience and the ability to deal with people.
• Effective communication skills both verbally and in writing with superiors, colleagues, and individuals inside and outside the company.
• Availability in response to needs of the internal or customer for installation, maintenance, and equipment malfunctions.
• Willing to perform work or support outside office hour.
• Highly motivated and resourceful.
• Must be a team player and be able to prioritize different request and requirements.

Desirable Skills / Knowledge:

• Equipment vendor certification and knowledge: CISCO, Ubiquiti, Sophos, Fortinet, Mikrotik, Avaya, Dragonwave.

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Location: Victoria Island, Lagos

Job Objective

• Create a superior end-user experience by providing operational support and enhancements for a wide range of IT devices, applications, hardware, network, systems and services, supported by large team of skilled IT professionals.

Job Summary

• Delivery of Netcom IT Support as a service to the customer, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording and administration, with reporting to Netcom reporting line and Customer.

Key Duties & Responsibilities

• Continuously and consistently record all reported incidents real time and resolve within SLA while following the ICT Incident reporting and escalation procedure.
• Continuously and consistently follow-up on the incidents as per SLA and priority. Monitor and manage the Open Ticket Queue for outstanding incidents to achieve resolution as soon as possible and at least within SLA or committed timeline.
• Implement, maintain real time, and develop (improve) daily (checks and incidents, opening and closing), weekly (Activity log, ticket report), monthly (ticket report and analysis), quarterly (audit / registry) and ad-hoc administration and reports with and without use of ManageEngine ticketing system and other generated data and reports.
• Update daily on escalations, delays, inquiries, and opportunities via applicable Netcom internal communication channels such as Teams.
• Liaise with the ITO Supervisor/Team Lead/Manager and VP Operations to coordinate and manage operational, technical, and commercial Issues and opportunities, and to inform Netcom Business Development Department (BDD) Account Manager of concrete opportunities as applicable.
• Keep up to date and maintain all Customer IT hardware, software, and licenses, including up-to-date IT records (Audit, Register), and prepare recommended additions and changes during budget reviews.
• Work with the Netcom IT capability owners to further advance the IT environment at Customer site based on best practices developed in cooperation with Netcom teams owning the applicable capability.
• Interact with the Customer representative and key staff, including Heads of Department, to establish a working relationship and ensure smooth problem resolution.
• Any other task as assigned by VP operations.

Requirements
Experience, Education and / or Professional Qualifications:

• A preferred degree in any of  the following areas - Electronics, Computer Engineering, Computer Science and other core sciences with strong basis for ICT.
• Mandatory 2 – 5 years experience in similar role for network, systems and user support, and new solutions implementation support.
• ITIL, PMP, Prince2 and/or any Microsoft / Cisco / other OEM or professional certification(s).

Essential Skills / Knowledge / Traits:

• Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
• Knowledge of ticketing system, Service Level Agreement, key performance indicators.
• Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, VOIP, conference system) troubleshooting installation and troubleshooting.
• Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
• Knowledge of MS Windows OS installation, MS Office (O365) licensing, activation, application installation and user configuration and administration.
• Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights.
• Advanced communication, relationship management and team working skills
• Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
• In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic knowledge on servers, cloud computing & security.

Desirable Skills / Knowledge / Traits:

• Hands-on experience and ability to demonstrate in areas of key duties and responsibilities and essential skills/knowledge.
• Knowledge of end point protection, antivirus, monitoring, control and other device security products and solutions.
• Knowledge of and hands-on experience with firewall and web filter installation, configuration, troubleshooting.
• Knowledge and hands-on experience with back-up and recovery systems and applications.