Job Openings at Mutual Benefit Assurance

Job Description

• Develop and implement direct marketing strategies to promote our company's products/policies.
• Conduct market research to identify potential clients and understand their insurance needs.
• Build and maintain relationships with corporate clients through regular communication and follow-ups.
• Present and explain products to clients, highlighting their features, benefits, and competitive advantages.
• Collaborate with the Unit Lead to set sales targets and develop sales plans to achieve them.
• Proactively identify cross-selling and upselling opportunities to maximize revenue generation.
• Generate new business by acquiring new clients and expanding the existing client base.
• Provide excellent customer service by promptly addressing client inquiries, concerns, and claims.
• Collaborate with internal teams to ensure seamless processing of policies, claims, and customer requests.
• Prepare and present sales proposals, quotes, and reports to clients and management.
• Stay updated on industry trends, market conditions, and competitors' offerings to adapt sales strategies accordingly.
• Maintain accurate records of client interactions, sales activities, and pipelines in the CRM system.
• Meet or exceed assigned sales targets and contribute to the overall success of the direct marketing unit.
• Identify and pursue new business opportunities through direct marketing efforts.

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Responsibilities

• Creating custom features, designs for the Intranets and portals, customize SharePoint for document management, learning management, helpdesk and creating features such as templates, workflows, etc
• Developing all SharePoint subsites and workflows in addition to authoring and updating site content;
• Work with business units to visualize, modernize, and automate business processes;
• Create/Update Sites, Lists, Libraries, Templates, Themes, Site Definitions, Content Types, etc.
• Analyze and review existing business processes and workflows to identify automation opportunities and inefficiencies.
• Lead the development of initiatives to automate manual and repetitive tasks, improving efficiency and productivity.
• Support process owners, teams, and peers in understanding business requirements and challenges.
• Design and implement automated workflows and business processes using Microsoft applications.
• Ensure data security, integrity, and compliance throughout the workflow integration process.
• Maintain accurate documentation of business processes, workflows, and integration automation solutions.
• Participate in the execution of process improvements within the organization.
• Support and mentor employees through communication, information sharing, and knowledge management.
• Research new methodologies, best practices, and tools to enhance business processes and automation solutions.
• Provide ongoing support in business process improvement, workflow implementation, deployment, and training.
• Continuously improve automated business processes and workflows using Microsoft tools.

Requirements

• Bachelor's degree in computer science, information systems, or a related field.
• Working knowledge of SharePoint Online;
• Mastery of Automation tools, such as Blue Prism, UI Automation, Power Automate, AutomationAnywhere or UiPath
• Specialized knowledge of web programming, active server pages, CSS and JavaScript is necessary;
• Developing with languages: C#, SQL, PowerShell, JavaScript, HTML, CSS;
• Experience with developing and implementing SharePoint solution in Azure;
• Relevant certifications

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Responsibilities

• Create a well-informed cloud strategy and manage the adaption process.
• Regularly evaluate cloud applications, hardware, and software.
• Develop and organize cloud systems.
• Work closely with IT security to monitor the company's cloud privacy.
• Respond to technical issues in a professional and timely manner.
• Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
• Research, analyze and plan the establishment of innovative technologies and present suggestions for upgrades to improve the existing or replace the legacy physical and out-of-lifecycle virtual workloads and technologies.
• Participate in analyzing and evaluating the global cloud, virtualization, and security systems, and related processes to ensure that the technical objectives are consistent with the long-term company strategy.
• Participate in the scoping, advise on the design, and lead the execution phases of the various IT projects affecting the overall security, availability, and reliability of cloud-native and other virtualized systems and services. Proactively identify future capacity requirements, define, and implement appropriate performance thresholds per the Tiering-levels definition for project-driven solutions prior to the solution acceptance for operations handover.
• Identify the top cloud architecture solutions to successfully meet the strategic needs of the company.

Requirements

• Bachelor’s degree in computer science, systems analysis or a related study, or equivalent experience
• 10 + years of experience spanning at least two IT disciplines, including technical architecture, network management, application development, middleware, database management or operations.
• Demonstrated knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)
• Demonstrated knowledge of DevOps tool chains and processes
• Experience as a team lead preferred.
• Experience with OCI, Azure, AWS and VMWare enterprise implementations
• Exposure to multiple, diverse technologies and processing environments Knowledge of all components of an technical architecture
• Knowledge of business process re-engineering principles and processes
• Strong understanding of network architecture and application development methodologies
• Strong understanding of SOA, object-oriented analysis and design, and/or client/server systems

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Responsibilities

• As an API Developer, you would be responsible for designing and developing RESTful APIs to provide access to our core services and data
• Manage all payment channels and connectors to third-party application.
• Create detailed API libraries and documentation to enable third-party developers to easily integrate.
• Track API performance metrics and work to improve the stability, scalability, and availability of the APIs.
• Secure all API and always ensure availability.
• Collaborate with developers, product managers, and other stakeholders to understand customer needs and develop solutions that meet those needs.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field;
• 5+ years of experience in API development
• Expert knowledge of technologies such as RESTful APIs, JSON, XML, OAuth2, HTTP, SSL/TLS, Webhooks, and API authentication
• Experience developing and managing API documentation and versioning systems
• Familiarity with web development (HTML, CSS, JavaScript, etc.)
• Knowledge of web services technologies including SOAP, WSDL, and UDDI
• Strong debugging, troubleshooting, and problem-solving skills
• Experience with designing, building, and maintaining public and private APIs
• Proficiency in database technologies (RDBMS and NoSQL).
• Ability to collaborate and work in a team
• Familiarity with Linux/Unix operating systems

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Job Description

• The Head of Strategy and Financial Planning / Analysis provides decision support and management accountability through the analysis of financial reports, studies, plans / budgets, forecasts, and strategy development that inform leadership of the overall health of the business portfolio and strategy implementation.
• Manages the planning, developing, and implementing operational and strategic analyses to aid division operations in long-range planning, focusing on optimizing performance. Leads the line's forecasting, modelling, reporting, and predictive analytic efforts. Focuses on profit, growth, and loss analysis in collaboration with other Finance units and critical business partners.

Job Responsibilities

Strategy & Decision Support:

• Partner with and participate in divisional senior leadership team / meetings contributing to creating goals, strategies, and priorities; prioritize, align, and communicate strategy impacts to the Finance team.
• Setting up and implementing a three to five years strategic plan for the Company and Group.
• Lead the collaboration with peer divisions and business partners to obtain, develop, and build complex and predictive datasets (top and bottom line), enabling the development of short- and long-term strategies to drive business results.
• Manage high-level business analysis using analytical methods such as segmentation, trend analysis, statistical modelling, and data mining.
• Lead the development of models to evaluate performance and financial impacts under various scenarios; work closely with Claims, Underwriting, and Product stakeholders to estimate economic impact of projects and initiatives, ensuring that analysis results are interpreted correctly during decision-making.
• Assess the impact of strategic financial decisions and present recommendations to leadership.
• Lead the design, development, implementation, and maintenance of recurring financial reports and models (e.g. revenue, branches, retention, loss costs, expenses, products, distribution channel, etc.).
• Maintain an active awareness of the Company’s business environments, corporate culture, and structure to support critical decision-making.
• Assist with special projects as requested.

Reporting and Analysis:

• Support monthly close process and consolidation of quarterly/annual results. Prepare reports and summaries as required for inclusion in other financial reporting.
• Interpret and evaluate monthly/quarterly / annual analyses of business, current and past trends (profit, growth, expense, and loss performance results), including budget and prior year variances of financial results and Key Performance Indicators to identify areas of risk and opportunities and provide recommendations.
• Work closely with the Finance team to prepare management & subsidiary reports for internal and Board of Directors use.
• Assess product/branch/customer profitability and drive profit optimization.
• Track industry and peer metrics to develop insight into competitor trends.
• Manage the development of business performance metrics and reporting packages or dashboards for Product Management, Underwriting, and Claims; establish appropriate metrics for each area and help govern metric use.
• Participate in divisional or corporate initiatives to improve analytic systems; collaborate with ICT and CFO on system enhancements to meet data and analytical needs.
• Act as subject matter expert representing the line in projects or initiatives sponsored by other divisions (e.g. changes to performance measures, assessing impact from data or organizational changes, etc.).
• Secure the required training, tools, and technologies required to meet business needs and expectations.
• Identify and lead the effort to implement routine means of measuring progress against Profit and Growth initiatives.
• Develop follow-up reporting for projects to determine whether implementations met expectations and operational goals.

Budgeting, Planning and Forecasting:

• Work closely with the business heads to develop financial models and analyses to support and update the Strategic Plan.
• Lead the annual financial budgeting and quarterly forecasting processes. Enhance the planning model to reflect the key variables in the business appropriately. Coordinate with departments to determine assumptions and establish key benchmarks.
• Consolidate and analyze the annual budget and long-range financial plans.
• Review short-term cash flow analysis and forecasting.
• Assess and enhance expense allocation methodologies.
• Assess capital requirements, develop capital plans and provide recommendations on capital allocation.
• Deliver accurate output in a timely manner. Demonstrate a deep understanding of the Company’s business, including its risks and opportunities in its competitive environment.
• Serve as the finance business partner to support the financial operations of various departments in the organization.
• Drive continuous process improvement in operational planning, forecasting and financial analysis across the company, including the annual budgeting process.

Key Traits of a Successful Strategy / FPA:

• High competency in computer-based programs and applications.
• Analytical.
• Self-motivated and proactive with the ability to work unsupervised.
• Detail-oriented with strong organizational skills.
• Excellent interpersonal skills to interact effectively with staff, clients, and subsidiaries.
• Proven written and oral communication skills and client service orientation.
• Efficient time management and demonstrated ability to multi-task.
• Adherence to compliance regulations.
• Positive attitude and desire to constantly learn and grow.

Education

• A Bachelor's Degree in Accounting / Finance / Economics / Business Administration is required. An MBA is a plus.

Experience:

• Experienced professional with at least ten (10) years of relevant accounting, strategy and FPA experience.
• Previous Insurance or related experience is highly preferred.

Skills / Knowledge / Abilities:

• Strong financial planning & analysis skills and general accounting/finance background required for this position.
• Experience with budgets, planning and forecasting of P&Ls.
• Strong quantitative, analytical, critical thinking and problem-solving skills.
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Expert-level Microsoft Excel skills are required. Experience with BI and other database management tools is a big plus.
• Ability to analyze and synthesize visually appealing data that effectively tells a clear story.
• Strong verbal and written communication skills and strong interpersonal and conflict resolution skills are required.
• Ability to interact with individuals at all levels within the organization and be able to work independently as well as within a variety of teams.
• Must have solid business insight and understanding of various functional areas within the business.
• Prior experience with ERP is a strong plus.
• Ability to manage multiple competing priorities.