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  • Posted: Apr 21, 2022
    Deadline: Not specified
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    MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet servi...
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    L2 Technical Support Engineer

    Department: Technical
    Job Type: Permanent
    Slot: 4 Openings

    Responsibilities

    • The L2 Technical Support Engineer will be responsible for carrying out investigation for the day to day L2 escalations across IP & TX domains with the expectation of meting & exceeding approved OLAs/SLAs in all operating regions (Nigeria, CIV, Ghana, Europe etc.) of  the Main One network. 

    Other responsibilities include:

    • Proactively identifying potential issues that could lead to network and/or service breakdown. This is most especially on the IP platforms in view of the surge in IP issues noticed in recent times.
    • Level two (L2) technical support interface for all L2 technical issues from the GNOC team and others, as the case maybe.
    • Drive visibility and effectively manage repeat network/service and CX issues, across board and in a timely manner.
    • Lead manage of specific customer & network facing planned maintenances
    • From time to time advise the business on network & customer solution inherent risks and mitigation plan to address and prevent them from becoming issues for the network and customers.
    • Escalations Prioritization, in terms of handling, in accordance with the approved OLAs for service segmentation e.g. High Capacity, High Profiled, Prime, Platinum, Gold, Silver and Mercury.
    • Drive and Manage upward technical interactions (L3 Support, Network Planning & OEMs) in a timely manner and in ways that ensure that network and customers interests are protected
    • Low level planning (i.e. upgrade, downgrade, service performance improvement etc.) of network and services in operations with the aim of improving performance and reducing Operation, Administration & Maintenance (OAM) cost.

    Qualifications, Skills & Competencies

    • Bachelor of Science in Computer Science, Engineering or related field
    • Relevant professional/technical certifications in IP or Transport network
    • Good presentation skills
    • Relationship Management skills
    • Time & self-management skills
    • Ability to work well under pressure
    • Good oral and written communication skills
    • Good knowledge of networking technologies
    • Fundamental understanding of engineering methodologies, values
    • Strong knowledge of either IP or Transport network protocols
    • Good understanding of technological trends and their applications

    Demands of the Job:

    • Ability and willingness to work long hours and meet tight deadlines;
    • Ability to work under minimal supervision, Run shift Ops.
    • Good oral and written communication skills
    • Relationship Management
    • Team work
    • Ability to work well under pressure
    • Strong Leadership Capability

    go to method of application ยป

    Product Manager (Cloud)

    Location: Saka, Lagos
    Job Type: Permanent
    Department: Commercial

    Responsibilities

    • The Product Manager (PM), Cloud will provide strategic leadership for the development of new products, management of existing products and overall marketing of the Cloud Products portfolio from Cradle to Grave. 
    • He will oversee the Product Roadmap and lifecycle by working with a cross-functional team within the company. 
    • The PM will take overall responsibility for the product performance and achievement of organizational, financial and customers’ objectives for the Cloud Product portfolio. The PM will provide guidance to assigned Product specialists. 
    • S/he will take ownership of the transference of necessary product expertise through product specialists, to enable attainment of successful go-to-market, sales, and revenue targets. 
    • S/he will also hold the total Cloud product portfolio target and ensure positive contribution to new and existing products.

    Other responsibilities include:
    Innovation:

    • Conduct market scan to identify trends and opportunities for new product development for Cloud services based on evolving customers’ needs
    • Collaborate with internal stakeholders and oversee the product innovation process for Cloud Services to ensure MainOne remains at the forefront of new market opportunities
    • Manage the product roadmap for MainOne Cloud Services to ensure constant influx of new products that meets customers evolving needs

    New Products Development:

    • Manage the Cloud product development process (from opportunity assessment, evaluation, concept development, execution, testing and launch) in a timely manner
    • Coordinate the Sales, Technical, Marketing and Financial team that will be required to provide inputs in the product development, testing and launch
    • Develop and secure management approval for all internal product concept documents required in the development of new products or/and enhancement of existing products
    • Develop the product testing use-case and ensure all product elements are tested and confirmed satisfactory before the product is approved for launch
    • Launch new Cloud products and optimize existing products to achieve financial targets

    Product Management:

    • Lead product management activities for existing Cloud product portfolio
    • Recommend value added services and combined offers to drive customer
    • Conduct quarterly review and assessment of the product lifecycle to determine if the product should be retained, enhanced, or withdrawn
    • Provide Intermediate to Expert level product knowledge on MainOne Cloud Services across IaaS, PaaS, SaaS, SASE, etc.
    • Develop the product testing use-case and ensure all product elements are tested and confirmed satisfactory before the product is approved for launch
    • Act as subject matter expert for product management on Cloud Products and Services company-wide and work collaboratively with colleagues in Sales, Marketing, Communications and Technical Solutions to address any issues that may

    Product Marketing:

    • Supervise the development of Go-To-Market plans and provide content for advertising, promotion, and sales aids in accordance with the annual marketing plan.
    • Coordinate marketing support and/or assistance to Marketing communications on product content and
    • Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management

    Partner Management:

    • Manage the relationship between MainOne and its 3rd party partners (Microsoft, AWS, Commvault, Fortinet, HP, etc.) to maximize benefits and value for MainOne

    Qualifications, Skills & Competencies
    Qualifications / Experience:

    • Postgraduate / relevant professional qualification (MBA or MSc).
    • 3 – 5 years’ experience in Cloud product development/marketing/ new business development.
    • At least eight (8) years’ experience in the Bachelor’s Degree in Computer Science, Engineering, or Information and Communication Technology. Engineering or Telecommunications industry.
    • All round business and commercial exposure.
    • Possess technical qualification certification in Cloud Computing, Data Science, and in-depth understanding of Cloud platforms
    • Possess a unique blend of business and technical savvy; able to identify trends and engage with a solution driven mindset.

    Skills & Competencies:

    • Strong research, writing, presentation, and communication
    • Possess the ability to translate technical concepts to field sales teams, technical and non-technical customers, and C-level.
    • Strong project, self-management skills and ability to multi-task
    • Intermediate to Expert relationship management skills including negotiation
    • Excellent leadership and organizational skills
    • Demonstrate Critical Thinking and Analytical skills, as well as Problem Solving and Time Management skill
    • Passion to understand the market needs and find innovative solutions to well-informed of the market competitive structure, industry practices and
    • Demonstrate good attention to detail and results oriented; demonstrated track record of proactively establishing and following through on commitments.
    • Exposure to design thinking, ability to chart and follow a prescriptive design process and to work within the allotted project time limits.
    • Strong analytical and problem-solving skills; ability to identify root cause and develop solutions
    • Demands of the Job
    • Flexibility to travel at least 10% of the
    • Ability to work with minimal supervision
    • Ability and willingness to work long hours and meet tight deadlines.

    Method of Application

    Use the link(s) below to apply on company website.

     

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