Job Openings at Gomoney

What will you be doing as a customer success associate?

• As a member of the team, you will be responsible for supporting and educating our customers on platform usage, inbound requests, and improving their gomoney experience. Initially, you will be working directly with our retail product customer segment. This role gives you direct interaction with these customers, is critical to driving our customer satisfaction metrics, and is directly tied to the success of gomoney.
• You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records and communicate promotional offers to customers.

How Will You Create Impact?

• Every person in Customer Operations (COps) has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you will listen to customers’ concerns with positivity, empathy and patience.

Your other responsibilities will include:

• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
• Investigating and solving customer service complaints.
• Maintaining documentation pertaining to customer service department activities.
• Cadenced and structured communication of customer feedback to our Product & Engineering teams
• Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely.
• Defining and further developing standards of service excellence for all platforms to achieve through high touch culture, guidance, and accountability.

This might be for you if you have...

• 1-2 years' experience in customer success, experience or support roles.
• excellent communication and interpersonal skills.
• a strong ability to work independently and are proactive.
• a strong understanding of operational processes and of customer services.

What's on Offer?

• Culture: We're a People first company, we believe in a culture of inclusiveness to embrace diversity of thought; kindness and candidness; Learning and openness to do things differently.
• Flexibility: We believe that you should drive how and where you work and empower you with flexibility and autonomy. We’re fully remote right now, allowing you to live and work the way you need, giving you time back from long commutes! We continue to explore how new ways of working can enhance the work environment, and as a customer success associate, you will have a key role in helping to determine how new ways of working could change in the future.
• Growth: We have big dreams, and we ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth by actively creating opportunities to expand your skills.
• Competitive Compensation: We offer competitive compensation and benefits such as: Leave allowance, Gym membership, Monthly internet allowance,13th month, Pension and Health insurance.

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What will you be doing as a Backend Engineer?

• You'll be working as part of a cross-disciplinary group that prioritizes user needs, challenges assumptions, and iterates quickly, using data and running experiments to develop secure, robust, and scalable solutions.

How will you make impact?

• You will be a part of our backend team responsible for managing the interchange of data between our servers and users. As you know, backend engineering primarily focuses on the development of server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Your responsibilities will include:

• Define and deliver resilient software that meets and exceeds the expectations of your team, managers, and product stakeholders.
• Develop readable, testable, and maintainable code to spec.
• Commitment to continued technical and professional growth.
• Interfacing with stakeholders to understand their business, goals, and visions for products supported by the product organisation.
• Lending your knowledge and positive approach to overall team development.
• Frameworks, and technologies we use include but are not limited to:
  • NodeJs + TypeScript
  • Kubernetes + Helm
  • Redis
  • RabbitMQ
  • Docker
  • MongoDB
  • Github + CircleCI
  • Loki + Grafana

This might be for you if you...

• have least 2-3 years of professional experience as a Software Engineer
• are proficient in writing code in Javascript or TypeScript, go, and enjoy learning new languages.
• have familiarity with SQL or NoSQL databases like Postgres or MongoDB.
• have familiarity with key-value databases like Redis or memcached.
• have exposure to CI/CD pipelines and tools.
• have experience writing unit and integration tests.
• have good knowledge of Docker, container orchestration and microservices architecture.
• have experience working with Kubernetes clusters and deploying applications.

What's on Offer?

• Culture: We're a People first company, we believe in a culture of inclusiveness to embrace diversity of thought; kindness and candidness; Learning and openness to do things differently.
• Flexibility: We believe that you should drive how and where you work and empower you with flexibility and autonomy. We’re fully remote right now, allowing you to live and work the way you need, giving you time back from long commutes! We continue to explore how new ways of working can enhance the work environment, and as a software engineer, you will have a key role in helping to determine how new ways of working could change in the future.
• Growth: We have big dreams, and we ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth by actively creating opportunities to expand your skills.
• Competitive Compensation: We offer competitive compensation and benefits such as: Leave allowance, Gym membership, Monthly internet allowance, 13th month, Pension and Health insurance.