Job Openings at FairMoney

Role Summary

• Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

• Track, follow up, and convert promises to pay (PTPs) into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of all activities and customer interactions.
• Verify customer information and update records to improve contactability.
• Prioritize accounts based on delinquency stage and recovery potential.
• Escalate non-responsive or high-risk accounts where necessary.
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.
• Self-driven, accountable, and comfortable working in a target-driven environment.
• Strong analytical and problem-solving ability.

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Role Overview: 

• The Senior Product Manager for our Neobanking division will play a crucial role in devising and implementing strategies for our banking products. This position demands an expert understanding of digital banking trends, regulatory environments, and the unique financial needs within the African market.

Key Responsibilities:

Product Strategy and Vision:

• Craft a compelling product strategy for the Neobanking division that aligns with Fairmoneyʼs overarching business goals.
• Scout and prioritize market opportunities to ensure our banking products are competitive and address the needs of a dynamic fintech environment.

Product Roadmap Management:

• Work collaboratively with teams across Engineering, Marketing, UX/UI Design, Data Analytics, and Operations to develop a cohesive and feasible product roadmap.
• Continuously evaluate and adjust the roadmap in response to market shifts, consumer feedback, and strategic priorities.

Customer Insights and Analysis:

• Execute detailed market research and customer analyses to extract insights that inform product decisions and enhance customer engagement and satisfaction.
• Leverage analytics to refine product features and ensure alignment with user expectations and business objectives.

Product Development and Launch:

• Supervise the entire product lifecycle from ideation to market launch, guaranteeing quality, compliance, and alignment with customer expectations.
• Ensure seamless collaboration across functional teams to achieve product delivery within set timelines and budget.

Risk Management and Compliance:

• Coordinate closely with the Compliance and Risk management teams to ensure all banking products comply with legal standards and ethical norms.
• Develop strategies to mitigate risks and secure the interests of both customers and the business.

Performance Tracking and Optimisation:

• Establish and monitor critical performance indicators to measure product success and market penetration.
• Iterate and enhance product offerings based on rigorous analysis and customer feedback.

Team Leadership and Development:

• Lead, mentor, and build capabilities within the product management team to foster a culture of innovation and excellence.
• Define clear team goals, offer consistent feedback, and support career development.

Requirements

• Bachelor's degree in Business, Finance, Computer Science, or related field; Masterʼs preferred.
• Extensive experience as a Product Manager Leader within the banking or fintech sectors.
• Comprehensive understanding of digital banking products, including mobile banking, API-driven banking services, and customer engagement tools.
• Strong analytical skills with a proficiency in data analysis tools such as SQL, Python, and Excel.
• Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviors is highly advantageous.
• Exceptional leadership and communication skills, with a proven ability to manage high-performing teams in a fast-paced environment.
• Innovative and entrepreneurial mindset, with a commitment to hands- on problem-solving and a data-driven approach.

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Role Summary

• Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

• Track, follow up, and convert promises to pay (PTPs) into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of all activities and customer interactions.
• Verify customer information and update records to improve contactability.
• Prioritize accounts based on delinquency stage and recovery potential.
• Escalate non-responsive or high-risk accounts where necessary.
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.
• Self-driven, accountable, and comfortable working in a target-driven environment.
• Strong analytical and problem-solving ability.

go to method of application »

Role Summary

• Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

• Track, follow up, and convert promises to pay (PTPs) into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of all activities and customer interactions.
• Verify customer information and update records to improve contactability.
• Prioritize accounts based on delinquency stage and recovery potential.
• Escalate non-responsive or high-risk accounts where necessary.
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.
• Self-driven, accountable, and comfortable working in a target-driven environment.
• Strong analytical and problem-solving ability.

go to method of application »

Role Summary

• Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

• Track, follow up, and convert promises to pay (PTPs) into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of all activities and customer interactions.
• Verify customer information and update records to improve contactability.
• Prioritize accounts based on delinquency stage and recovery potential.
• Escalate non-responsive or high-risk accounts where necessary.
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.
• Self-driven, accountable, and comfortable working in a target-driven environment.
• Strong analytical and problem-solving ability.

go to method of application »

Role Summary

• Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.

• Track, follow up, and convert promises to pay (PTPs) into actual payments.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of all activities and customer interactions.
• Verify customer information and update records to improve contactability.
• Prioritize accounts based on delinquency stage and recovery potential.
• Escalate non-responsive or high-risk accounts where necessary.
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
• Ensure compliance with internal policies and regulatory requirements

Requirements

To excel in this role, you should meet the following criteria:

• Bachelor’s degree in any relevant field..
• 1–2 years’ experience in collections or field recovery.
• Understanding of delinquency management and roll rates.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Excel.
• Self-driven, accountable, and comfortable working in a target-driven environment.
• Strong analytical and problem-solving ability.