Job Openings at EMGE Resources Limited

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

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Core Requirements: Programming Languages:- PHP/ LARAVEL, NODE JS, REACT JS

  Location-           Must be Resident in Abuja.

Software Developer Responsibilities:

• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Directing system testing and validation procedures.
• Directing software programming and documentation development.
• Consulting with departments or clients on project status and proposals.
• Working with clients or departments on technical issues including software system design and maintenance.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system.
• Consulting with other technical staff to evaluate software hardware interfaces and develop specifications and performance requirements.
• Designing and developing software systems.
• Preparing reports on programming project specifications, activities, or status.
• Conferring with project managers to obtain information on limitations or capabilities.

Software Developer Requirements:

• Bachelor's degree in computer science or related degree.
• Knowledge of the software development life-cycle.
• The desire to work in a fast-paced environment.
• Ability to develop unit testing of code components or complete applications.
• Creativity is always a plus.
• Must be a full-stack developer and understand concepts of software engineering.
• Experience working on a variety of software development projects.
• Deep programming language knowledge.