Job Openings at Canonical Nigeria

Description
Create next generation cross-platform developer experiences:

• The Windows Subsystem for Linux (WSL) is a new capability in Windows that opens up new possibilities for Linux development and operations in Windows environments. WSL is not a virtual machine system like Hyper-V, nor an operations capability like Docker or Kubernetes, nor a cloud simulator like Multipass.
• Instead, WSL offers a specific set of capabilities from a Linux environment across to the Windows desktop, allowing for interesting new kinds of integration to take place at that boundary. Use your Windows editors and version control, compile and test on Linux, for example.
• We are excited to explore the forefront of these possibilities, helping to shape the future of Windows-and-Linux development. We work closely with the WSL team to ensure that the latest capabilities in WSL are usable and well integrated with Ubuntu. We work with other developer communities, such as those at Nvidia, to ensure that the cross-over of their needs and the Windows platform takes advantage of WSL.
• Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, “the world’s best free software platform”. Our mission is to realise the potential of free software in the lives of individuals and organisations. Our services are help individuals and businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
• You will be responsible for delivering the best Linux experience on WSL to a huge audience. You will have direct influence over the roadmap for Ubuntu on WSL and will specify, architect and develop features in association with other leaders such as tech leads, engineering managers, product managers and developer advocates.
• You will have the opportunity to speak at conferences about your work on WSL, and interact with a very enthusiastic community.
• The successful candidate will be passionate about the future of Ubuntu, mindful of the dynamics of the open source ecosystem, and equally aware of the needs of large organisations. Strong communication and relationship skills are as important as superb technical skills. This job involves international travel several times a year, usually for one week at a time.

As an Ubuntu on WSL Software Engineer you will:

• Implement support for new WSL features in Ubuntu
• Closely follow upstream development in WSL
• Manage Ubuntu WSL applications in the Microsoft Store
• Implement support for Ubuntu features on WSL
• Contribute to upstream projects in support of WSL features
• Define, manage and execute test plans
• Manage Ubuntu Hyper-V images in the Quick Create gallery
• Work with other teams at Canonical to deliver agreed features
• Help the Desktop Team to ensure that Ubuntu is released every 6 months on schedule
• Responding to, and work to resolve, issues raised by end users and customers

Requirements
The successful Ubuntu on WSL Software Engineer will have:

• Bachelor's Degree or higher in a technical field.
• 1+ years of experience as a software developer in a professional setting.
• A clear passion for the future of Ubuntu on WSL.
• Demonstrable contribution to an open source project.
• C/C++ and Python experience, preferably with an open-source project.
• Awareness of some of the open-source development tools used in creating Ubuntu Desktop, such as git, Launchpad, and Debian packaging tools.
• Capacity to learn quickly about new systems and techniques.
• Excellent logic, problem solving, and troubleshooting skills.
• Strong English language communication skills.
• Comfortable with online communication and collaboration tools such as mailing lists, Mattermost, and wiki.
• Ability to be productive in a globally distributed team through self-discipline and self-motivation, delivering according to a schedule.

The successful Ubuntu on WSL Software Engineer will ideally also have:

• Experience with Windows Subsystem for Linux, virtualization, and containers.
• Knowledge of PowerShell, Visual Studio, and Azure DevOps.
• Knowledge of some of the technology stack that makes up an Ubuntu desktop (GNOME, D-Bus, systemd, Xorg / Wayland, etc.).
• Be an existing Debian or Ubuntu contributor / developer.
• Awareness of agile development methodologies and tools.

What Canonical offers

• Entirely home-based teams
• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel.

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Job Description

• This role is an opportunity for a technologist with a passion for Linux and Customer Success to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.  
• If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

What is a Linux Support Engineer?

• We solve challenging technical problems.  From not-seen-before kernel crashes to configuration issues to root cause analysis, we provide an expert level of support and satisfaction to our customers.
• We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Challenges

• Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
• Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timelines for a fix.
• Background check required

Requirements

• Excellent verbal and written communication skills in English.
• Bachelor's Degree, ideally within STEM related disciplines.
• Ability to pass a background check
• Minimum 4 years experience supporting Linux systems including experience in:
• Virtualisation - especially with KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Linux integration with other environments (authentication/directory services, network file systems, etc.)
• Cloud computing (provisioning, monitoring, orchestration, etc.)
• Troubleshooting experience:
• Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
• Understand OS and Application level bugs and advise on next steps
• Programming fundamentals in any language.
• Customer support experience:
• Know how to adapt your speech depending on your audience.
• Communicate clearly: setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
• Not getting too attached to a technical problem to not be able to let go or see the bigger picture.

We Offer

• 100% Work-from-home
• Learning and Development
• Competitive Salary
• Recognition Rewards
• Annual Leave
• Priority Pass for travel.

Benefits:

• Work from home - take back those commuting hours and save those vehicle/transit costs!
• Get paid to help improve open source software.
• Possibility of international travel, up to 4 weeks a year.
• Daytime working hours - keep that work/life balance.
• Swap days add schedule flexibility when needed.
• Time off for conferences.
• Talent development program.
• Initial mentoring program to bring up to speed on needed technologies.
• Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
• Study time and expenses for obtaining relevant certifications.