Job Openings at Alan & Grant

Job Summary

• We are seeking a professional and service-driven Front Office Manager to lead the front desk operations and guest experience function. The ideal candidate will be responsible for managing the front office team, ensuring smooth check-in and check-out processes, maintaining high standards of guest service, and supporting overall hotel operations. This individual will play a critical role in upholding the hotel’s reputation for luxury and comfort, ensuring every guest interaction reflects elegance and efficiency.

Key Responsibilities

Guest Services & Operations

• Oversee daily front office operations including guest check-ins, check-outs, and concierge services.
• Ensure a consistent, high-quality guest experience aligned with the property’s luxury standards.
• Address guest concerns or complaints promptly and professionally, turning challenges into opportunities for service recovery.
• Promote in-house services and amenities including spa treatments, dining experiences, and wellness offerings.

Team Management

• Supervise, train, and support front desk staff to maintain a professional and courteous atmosphere.
• Develop and implement SOPs for the front office team to ensure operational consistency.
• Foster a culture of accountability, teamwork, and service excellence.

Reservation Coordination

• Work closely with the reservations team to ensure accurate bookings, availability tracking, and coordination of guest requests.
• Optimize room allocation and liaise with housekeeping to ensure readiness and guest satisfaction.
• Update booking sheets and relevant front office systems daily.

System & Reporting

• Manage and ensure full utilization of front office and property management systems (e.g., Opera, Amadeus, or similar).
• Generate daily, weekly, and monthly reports on occupancy, guest feedback, and operational performance.
• Monitor guest trends to support continuous improvement efforts and enhance service delivery.

 Revenue Support & Collaboration

• Support revenue generation by upselling premium rooms and promoting special packages.
• Collaborate with Sales, Housekeeping, and F&B teams to ensure smooth guest transitions and operations.
• Maintain awareness of local competitors and market dynamics to inform service enhancements.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 2–4 years of experience in a similar front office or guest services management role, preferably within a luxury or boutique hotel.
• Proficiency in hotel management systems such as Opera, Amadeus, or equivalent.
• Strong leadership and communication skills.
• Exceptional attention to detail and a guest-centric mindset.
• Ability to multitask and adapt in a dynamic, fast-paced environment.
• Demonstrated ability to lead a team with poise, professionalism, and a passion for hospitality.

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Job Summary

• The Compliance Manager will be providing specialist compliance and risk, advice, ongoing maintenance and development of the organizations' risk and compliance frameworks, in accordance with regulatory, industry, legal and business standards and requirements

Key Responsibilities

• Manage the implementation and administration of Compliance Policies, Procedures and Initiatives.
• Ensure consistent monitoring, implementation and compliance with global practice and legislation laws
• Develop and implement techniques for compiling, preparing and presenting risk data.
• Develop and implement risk metrics that enable informed decisions
• Oversee all business operations relating to compliance, including policies, investments, and procedures
• Create and oversee the implementation of effective compliance management strategies
• Design and monitor control systems to deal with violations of legal rules and internal policies.
• Develop and implement company policies and regulations
• Oversee all business operations relating to compliance, including policies, investments, and procedures
• Review and evaluate company procedures and reports to identify hidden risks or common issues
• Monitor the applicable laws, stay on top of the dynamic laws and regulations and make changes to the system as and when required
• Gather, analyze, and interpret technical data, and translate it correctly into official regulatory submissions
• Liaise with SEC and other regulatory bodies
• Provide specialist advice on core matters concerning regulatory compliance, aiming to keep the company’s products and services within the quality control circle.

Requirements

• First Degree in law or related field and post-graduate education with a focus on compliance and risk management
• At least 10 years of working experience as a senior compliance manager
• Proficiency in using MS Office (Word, Excel, PowerPoint, Outlook, etc.)
• Proficiency in industry trends, laws, and regulations
• Excellent project management, leadership, organizational, communication and analytical skills
• AML/CTF qualifications are desirable
• Superior knowledge of industry regulations and corporate procedures for maintaining compliance

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Job Summary

• We are currently searching for a driven and dedicated Risk Manager on a Full-time basis to join our close-knit team. The role will be providing specialist risk and compliance support, advice, ongoing maintenance and development of the organizations' risk and compliance frameworks, in accordance with regulatory, industry, legal, and business standards and requirements.

Key Responsibilities

• To ensure the development and implementation of risk policies and procedures in the organization. 
• Manages the implementation and administration of Risk Policies, Procedures and Initiatives. 
• Ensure consistent monitoring, implementation and compliance with global practice and legislation laws. 
• Develop and implement techniques for compiling, preparing and presenting Risk data. 
• Develop and implement Risk metrics that enable informed decisions.
• Consult with relevant units to determine, quantify, and mitigate risks involved in establishing and maintaining various customer and industry relationships. 
• Establish and quantify the organization’s ‘risk appetite’, i.e., the level of risk the organization is prepared to accept. 
• Perform tracking and reporting on risk strategy implementations and validating post implementation within the organization.
• Drive Enterprise risk management across company segments in line with the Company’s framework and methodology.        
• Proactively seek and recommend enhancements to internal processes 
• Prepare and update organization’s risk register on a weekly and monthly basis 
• Report risk in an appropriate way for different audiences, for example, to director Legal, Compliance & Risk so the director understands the most significant risks, to business heads to ensure they are aware of risks relevant to their parts of the business and to the individuals to understand their accountability for individual risk.
• Identify and report all alleged cases of fraud, waste, abuse and inefficiencies and make recommendations on appropriate preventive or remedial actions. 
• Build risk awareness amongst staff by providing support and training within the company 
• Visit all subsidiaries nationwide to document identified risks, provide appropriate mitigating control and communicate the same to the respective risk owners for effective monitoring.   
• Prepare on a timely basis the Board ERM report. Ensure periodic Risk reports/metrics to the Director of Legal, Compliance and Risk. 

Requirements

• Minimum of First Degree in Law / Finance / Accounting, or any other related areas  
• Possession of a Post Finance, Accounting, or related field is an added advantage 
• Membership of the ICAN, ACCA, Masters in Risk Management, or any other related professional qualification is an added advantage. 
• Minimum of 7years of work experience in an administrative capacity
• Knowledge of legislation, its changes and developments as they affect the real estate development company.                 
• Knowledge of Fundamentals of Accounting and Risk & Compliance standards or processes 
• Knowledge of legal standards and in-house policies, reporting procedures and record-keeping 
• Proven ability to cultivate positive, trusted, and enduring relationships at all levels and across complex businesses