Job Openings at AB Microfinance Bank Nigeria Limited

Main Task & Responsibilities

• Working with MS SQL Server
• Updating and optimization of T-SQL inquiries
• Establishment of reports on SSRS, SQL, Excel
• Designing services and scripts on SSIS, SSAS, and SSMS
• Team player in application development by leveraging on technology
• Comment on/document own code according to standards and guidelines
• Document deployment instructions in line with operating procedures
• Update knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications
• Develop tactical tools in order to streamline or bring more efficiency within processes
• Be a player in business process re-engineering within the department
• Maintain and develop knowledge of products, and processes

Necessary Experience and Knowledge

• Minimum of B.Sc / HND in Computer Science, Software Engineering or related discipline with cognate experience
• At least 3-year experience of database (MSSQL SERVER)
• Deep knowledge of T-SQL, ability of writing complex inquiries and their optimization
• Good Knowledge of MS SQL Reporting Services and MS Excel
• Experience of developing technical documentations
• Sociability, focusing the attention to details, ability of providing the ideas both to technical and non-technical addressees, analytical thought, skill of working in team.
• Collaborative, consultative and customer-oriented approach
• Fluent English, both in writing and orally
• Knowledge of R or Python programming would be an asset
• Experience in financial sector would be an added advantage

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Main Responsibilities
Accountability of IT Service Delivery:

• Ensure end-user satisfaction at the defined level (as initial point of contact of users)
• Ensure continuous IT service delivery to end-users as well as agreed resolution time
• Ensure compliance to layer 1 information security, policies and operating procedures.

Support in team coordination:

• Assist in coordinating the IT service desk activities to deliver IT services to different geographic areas
• Assist in managing schedules and workloads of team members in a proactive manner
• Deliver training when required, implement approved process improvements
• Compile reports to track adherence to established service-level targets
• Ensuring the accuracy and integrity of the equipment tracking database
• Contributing to the maintenance of the business internal knowledge base
• Creating and updating relevant documentation.

IT Service Desk:

• Manage and follow-up on all IT Requests
• Escalate unresolved issues/requests to 2nd Line in a timely manner
• Document internal procedures and ensure effective monitoring

MIS:

• Support the release deployment to the branches
• Utilize and maintain the IT service desk tracking software
• Ensure proper monitoring of periodical IT operations reports within the department

IT Security:

• Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

Requirements
Necessary experience and knowledge:

• Minimum OND in Computer Science or related discipline
• At least four years of relevant experience in a similar environment
• Broad knowledge of network, infrastructure, application, database and generic IT services
• Able to pick up new technologies fairly quickly
• Soft skills: customer-focused, effective communication, problem-solving, analytical mind
• Basic ITIL knowledge would be of advantage
• Any I.T. Certification will be an added advantage