Latest Jobs at Credpal

Purpose Statement

We are looking for a highly capable IT/Technical Support to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.

Key Deliverables

• Providing IT assistance to staff and customers.

• Training end-users on hardware functionality and software programs.

• Resolving logged errors in a timely manner.

• Monitoring hardware, software, and system performance metrics.

• Updating computer software. as well as upgrading hardware and systems.

• Maintaining databases and ensuring system security.

• Documenting processes and performing diagnostic tests.

• Keeping track of technological advancements and trends in IT support.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking to customers through a series of actions to resolve a problem.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Testing and evaluating new technologies.

IT Support Specialist Requirements:

• A bachelor's degree in computer science, information technology, or similar.

• 2-4 years of experience as an IT support specialist.

• Exceptional ability to provide technical support and resolve queries.

• In-depth knowledge of computer hardware, software, and networks.

• Ability to determine IT needs and train end-users.

• Proficiency in IT helpdesk software, such as Freshservice and SysAid.

• Experience in documenting processes and monitoring performance metrics.

• Advanced knowledge of database maintenance and system security.

• Ability to keep up with technical innovation and trends in IT support.

• Exceptional interpersonal and communication skills.

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Purpose Statement

We are looking for passionate, smart, hardworking, self-starting, goal-setting and result-driven sales talents to join our Business Development. As a Merchant Acquisition Agent, you will contribute to growing our business by acquiring and onboarding new merchants in clusters around your area, on our Device Financing platform. Have what it takes? Bring it On!

Key Deliverables: 

• Increase the number of active Merchants: Merchant Acquisition and Onboarding etc

• Market research on B2C businesses that fit the set target audience.

• Proactively generate leads, and manage acquisition pipeline and onboarding to achieve goals on a monthly, quarterly and annual basis.

• Build and maintain profitable professional relationships with merchants.

• Deploying brand assets to the store, training the merchant on device financing.

• Work closely with relevant teams to maintain great service to merchants and optimize relationships.

• Report & present results regularly to relevant stakeholders.

Merchant Onboarding Process:

• Identify a merchant cluster at the assigned location.

• Document the total number of prospective merchants to be onboarded in a month at the assigned cluster location.

• Divide these merchants into the weekly target and monthly target.

• Closing the deals and ensuring asset deployment.

• Ensure merchant training / In-store agent deployment.

Preferred Qualification & Requirements:

• SSCE/OND/HND Graduate.

• Passion for sales, self-starter with a can-do attitude, and result-oriented.

• Dedicated, good sense for business and service with a customer-centric mindset.

• Demonstrated success in sales in the financial services industry. (B2B experience is a plus) 

• Strong relationship management and consultative selling skills with a demonstrated ability to create, establish, maintain and deepen relationships with customers.

• Excellent teamwork and communication skills (Strong verbal and written).

• High school degree.

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Purpose Statement

We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

Key Deliverables: 

• Sales conversion.

• Calling existing and potential customers to persuade them to the company's products and services.

• Processing all customer requests accordingly.

• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

• Developing and sustaining solid relationships with customers to encourage repeat business.

• Using sales scripts proffered by the company to drive sales and respond to customer rejections.

• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Preferred Qualification & Requirements:

• HND/B.Sc degree in Management Sciences or related field.

• 1-2year Experience in Telesales preferably in the financial services industry.

• Proven work experience as a Sales Executive, Sales Associate, or similar role.

• Basic excel skills.

• Track record of achieving sales quotas.

• Excellent communication skills, capable of building trusting relationships.

• Ability to perform in fast-paced environments.

• Flexibility to work various shifts.