IT Support Officer at Wragby Business Solutions and Technologies Limited

About the Role

•  We are seeking a proactive and customer-focused IT Support Officer to provide first-line and second-line technical support across the organization. 
• The ideal candidate will ensure the smooth operation of end-user devices, business applications, networks, and IT infrastructure while delivering excellent user support and maintaining high service standards.

Key Responsibilities

• Provide technical support for hardware, software, network, and business applications.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and other IT equipment.
• Support Microsoft 365, Microsoft Teams, user accounts, and enterprise applications.
• Resolve user incidents and service requests within agreed Service Level Agreements (SLAs).
• Maintain accurate IT asset records and inventory.
• Support employee onboarding and offboarding, including account provisioning and equipment deployment.
• Perform routine system maintenance, software updates, and endpoint security checks.
• Troubleshoot network connectivity, VPN, Wi-Fi, and printing issues.
• Escalate complex technical issues where necessary and ensure timely resolution.
• Promote cybersecurity awareness and provide end-user training on IT best practices.

Requirements
 

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum of 3–4 years of hands-on experience in IT Support or a similar technical support role.
• Professional certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation will be an added advantage.
•  Strong knowledge of Windows OS, Microsoft 365, networking, hardware troubleshooting, and IT Service Management.
• Experience supporting enterprise applications and maintaining IT assets.
• Excellent problem-solving, communication, and customer service skills.