Job Offers at Eat'N'Go Limited

Job Description

• Help Desk Support: Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.
• Troubleshooting: Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
• Installation and Configuration: Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
• User Account Management: Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
• Software Updates and Patch Management: Ensure that software and applications are up to date with the latest patches and security updates.
• Hardware Maintenance: Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
• Network Support: Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
• Data Backup and Recovery: Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
• Security Measures: Implement security protocols, enforce company security policies, and respond to security incidents.
• Remote Support: Provide technical assistance to remote or off-site users, resolving issues without being physically present.
• Documentation: Maintain records, documentation, and knowledge base articles to facilitate issue resolution and knowledge sharing.
• User Training: Offer training and guidance to users on software applications and best practices to enhance their technical skills.
• Vendor Liaison: Interact with external vendors to resolve technical issues and coordinate warranty and service repairs.
• IT Policy Enforcement: Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
• Monitoring and Reporting: Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis.
• Project Support: Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.
• Mobile Device Management: Manage and secure mobile devices, such as smartphones and tablets, used by employees.
• Inventory Management: Keep track of IT assets and maintain an updated inventory of hardware and software resources.
• Disaster Recovery Planning: Contribute to disaster recovery and business continuity planning to ensure data and systems are recoverable in case of emergencies.
• Compliance and Regulations: Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices adhere to legal requirements. Escalating IT issues to the IT Support Heads where necessary.
• Undertaking small- to medium-sized IT projects as instructed by the IT Support Heads.
• Providing desktop and server support. Supporting and maintaining Company Software’s Other task assigned by your line manager The Person Experience / 

Qualifications

• Education: A bachelor's degree in computer science, information technology, or a related field is preferred.
• Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
• Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques. Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users. Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions.
• Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records. Time Management: Managing and prioritizing tasks to respond to user issues promptly.
• Team Player: Collaboration with other IT professionals and departments is often required.
• Knowledge of IT Policies and Procedures: Understanding and adherence to organizational IT policies and procedures, including security protocols.
• Hardware and Software Knowledge: Understanding of computer hardware, software applications, and common productivity tools.
• Problem Analysis: Ability to analyze complex issues and provide effective solutions, sometimes involving critical thinking and research.
• Remote Support: Familiarity with remote support tools and techniques to assist users who are not on-site
• Professionalism: Maintaining a high level of professionalism and integrity, as IT Support personnel often handle sensitive and confidential information.

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Job Description

1. Strategic Leadership:
   • Lead the internal audit and control department, setting strategic priorities aligned with the organization’s goals.
   • Develop and execute an annual audit plan based on risk assessments, ensuring comprehensive coverage of key processes.
   • Advise senior management and the Audit Committee on significant control weaknesses, compliance issues, and risk management.
2. Audit and Control Oversight:
   • Ensure the effective design, implementation, and monitoring of internal controls to mitigate risks and prevent fraud.
   • Oversee audit engagements and ensure they are conducted in accordance with professional standards, policies, and legal requirements.
   • Monitor compliance with internal policies and external regulations, identifying areas for improvement and corrective action.
3. Risk Management:
   • Continuously assess the organization's risk profile and emerging risks, developing appropriate audit plans to address them.
   • Collaborate with senior leadership to integrate risk management practices throughout the business.
   • Review and assess the effectiveness of the organization's risk management framework.
4. Reporting and Communication:
   • Prepare and present comprehensive audit reports, including findings, recommendations, and action plans, to senior management and the Audit Committee.
   • Maintain open communication with key stakeholders, providing guidance on internal control and compliance-related issues.
   • Ensure timely follow-up on audit recommendations and track the progress of corrective actions.
5. Team Development:
   • Manage, mentor, and develop a high-performing internal audit team, providing guidance, training, and professional development opportunities.
   • Foster a culture of continuous improvement, ethical conduct, and strong internal controls across the organization.
6. External Stakeholder Interaction:
   • Liaise with external auditors, regulators, and other third parties as needed, ensuring effective communication and coordination on audit and compliance matters.
   • Ensure that the organization’s internal audit activities are aligned with the external audit process.
7. Continuous Improvement:
   • Identify and implement best practices, industry trends, and advancements in audit methodologies to enhance the internal audit function.
   • Lead initiatives to streamline audit processes, improve efficiency, and integrate technology into the audit process.

Qualifications

• Education:
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
  • Master's degree or professional certifications (e.g., CIA, CPA, CISA) are preferred.

• Experience:
  • Minimum 10 years of progressive experience in internal audit, with at least 5 years in a leadership or management role.
  • Strong knowledge of internal controls, risk management, compliance, and audit methodologies.
  • Experience with auditing complex organizational structures, including operations, IT systems, and financial reporting.
  • Proven track record of leading and developing high-performing audit teams.
• Skills:
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent communication, presentation, and interpersonal skills.
  • In-depth understanding of financial reporting standards, regulatory requirements, and audit frameworks.
  • Proficiency in audit management software and data analytics tools