Jobs at Digitvant Microfinance Bank

About the Role:

• We are seeking a skilled and proactive IT Support Officer to assist in managing our organization’s technology infrastructure, provide user support, and ensure the smooth operation of IT systems. The ideal candidate will have hands-on experience in network management, hardware and software troubleshooting, and IT security in the Finance Industry.

Key Responsibilities:

• Provide technical support to staff and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Manage network servers and technology tools, ensuring optimal performance.
• Monitor system performance and implement necessary updates or security patches.
• Maintain data backup systems and ensure data protection in line with company policies.
• Support the setup and maintenance of internet connectivity and internal communications systems.
• Assist in implementing new IT projects and systems upgrades.
• Maintain inventory of IT assets and ensure proper documentation.
• Train and guide users on IT best practices and security awareness.
• Work closely with the cybersecurity team to identify and mitigate potential threats
• Provide technical support for core banking app

Qualifications and Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 to 5 years of experience in IT support preferably in Finance, Banking or Fintech
• Strong knowledge of Windows and/or Linux operating systems, networking, and cybersecurity principles.
• Familiarity with Microsoft 365, Active Directory, cloud based systems and financial/ERP software.
• Excellent troubleshooting, communication, and time management skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA, CCNA, ITIL) are an added advantage.

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Job Summary:

• The Deposit Mobilization Officer is responsible for driving the acquisition of deposit funds from both new and existing clients, including individuals, SMEs, cooperatives, and corporate entities. This role is focused on developing and maintaining long-term relationships that support the organization's funding goals, particularly in a digital or microfinance environment.

Key Responsibilities:

• Develop and implement strategies to attract fixed deposits, savings, and other liability products from retail and institutional clients.
• Identify, engage, and convert potential depositors through field visits, networking, referrals, partnerships, and digital campaigns.
• Build strong relationships with high-net-worth individuals (HNIs), businesses, cooperatives, religious and professional bodies, etc.
• Cross-sell deposit products and ensure consistent customer engagement to retain funds.
• Maintain updated knowledge of industry deposit rates and competitor offerings to position the organization competitively.
• Ensure all deposit mobilization activities comply with internal policies and regulatory requirements.
• Track deposit performance and prepare periodic reports on targets, leads, conversions, and renewals.
• Coordinate with internal teams (e.g., operations, compliance, and marketing) to ensure seamless onboarding and satisfaction of deposit clients.

Key Competencies:

• Goal-oriented and highly motivated
• Strong interpersonal and persuasion skills
• Market knowledge and customer insight
• Digital literacy and CRM tool proficiency
• Integrity and customer trust management
• Strategic thinking and problem-solving