Latest Jobs at Snapnet Limited

Responsibilities and Duties

• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs;
• Presenting and demonstrating Snapnet solutions to technical and business decision makers in the industry;
• Identifying and developing new business through networking and courtesy and follow-up calls;
• Developing effective sales plans using sales methodology;
• Ensuring quality of service by developing a thorough and detailed knowledge of technical
• Specifications and other features of Snapnet’s systems and processes, and then documenting them;
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
• Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
• Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
• Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale; Snapnet Limited
• Advising on software features and how they can be applied to assist in a variety of contexts;
• Meeting sales targets set by managers and contributing to team targets;
• Networking with existing customers in order to maintain links and promote additional products and upgrades;
• Responding to tender documents, writing proposals, reports and supporting literature;
• Managing your own diary in order to organize and prioritize daily and weekly goals;
• Contributing to team or progress meetings and updating Management;
• Identifying opportunities across the industries covered and prioritizing among them to achieve best results;

Qualifications

• University Degree or equivalent.

Experience:

• 3 years of successful work experience as a Business Analyst, Pre-sales or Sales professional in an IT company.

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Responsibilities

• The CSM is responsible for leading a team of customer service officers who handle after-deployment engagement with customers
• The CSM will engage all clients to ensure they utilize all products optimally.
• The CSM will be technically inclined and knowledgeable in the various products and services offered by Snapnet Limited, and be able to troubleshoot when clients call in for assistance.
• The CSM will be focused on customer satisfaction and seek feedback from clients proactively, to provide data for the technical team to improve on existing products
• The CSM will be responsible for on-the-job training of team members as well as ensure a synergy with the technical department.
• The CSM will work with the technical team to tweak bugs noticed in services deployed to clients and ensure that that the issues are completely resolved within a stipulated time.
• The CSM will work with the Technical team to create new products, based on data gleaned from customer interaction.

Required Qualifications, Experience & Skills

• Both Male and Female candidates are encouraged to apply.
• Test - The candidate should be willing to participate in a hands-on test