Job Openings at Smollan

Job Summary

• To provide IT support by Mobile Application Development, compile reports, dashboard roll-out and maintenance, and to further understand and execute the IT strategy, ensuring that management is updated on changes made

Key Responsibilities and Deliverables
Execution of IT Strategy:

• Understand the IT strategy in detail
• Execute the agreed stragey across the business
• Periodically update management on the changes made to the IT strategy

Delivery of IT Solutions and Set-up of IT Infrastructure for New Business:

• Understand the business requirement as determined by the Country Manager
• Finalise scope document with the Country Head
• Set-up of IT infrastructure
• Develop IT applications and the subsequent testing and roll-out of these applications
• Monitor the functioning of IT applications

Operations Support:

• Periodically monitor the security of IT systems in the company
• Provide remote/on-site support, co-ordinate with local contact to resolve issues
• Prepare and update system documentation and reports
• Prepare standard trouble shooting guide for recurring problems
• Maintain monthly dashboard and provide necessary information to the management
• Ensure 0% IT downtime across the country
• Proactively identify the possible breakdown/ issues
• Delivering support to existing business users; investigating and resolving application data errors, data discrepancies and queries
• Perform any other duties that may be assigned from time to time

Development of IT Solutions:

• Provide innovative IT solutions as per the changing business needs and Technological changes
• Understand the new business requirement
• Prepare a network plan on proposed changes
• Redesign the application as per the requirements
• Conduct a pilot test before rolling out new solutions and offerings
• Prepare a communication deck for the changes done

Requirements
Minimum Qualifications:

• Bachelor of Engineering (B.E.) in IT or Computer Science/Post Graduation Diploma course or Diploma in Advance (DAC) Computing

Minimum Experience:

• 2-3 years experience in application development, trouble shooting and project management.

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Job Summary

• To provide a full generalist HR functions to the relevant business unit(s), including recruitment, performance management, training and development, IR and general HR administration and reporting. 

Key Responsibilities and Deliverables

• Effective recruitment, selection and on-boarding
• Effective management of the performance management system
• Effective coordination of training and development within the business unit(s)
• Effective handling of all poor performance and IR-related matters
• Effective administration, data management and reporting
• Effective teamwork and self-management

Requirements

• Candidates should possess a Degree / Higher Diploma in HR
• Must have 3-4 years Human Resources experience in retail / FMCG

Salary
Market Related

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Job Summary

• To ensure organisational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders

Key Responsibilities and Deliverables
Effective Analysis and Reporting:

• Action/administer the structured schedule for all necessary reporting
• Screen operational reporting needs to ensure quality
• Generate and analyse reports to identify exceptions
• Assist with feedback on reporting when necessary
• Assist with Time in Motion studies where required and consolidating and analyse data
• Ensure operational reporting analysis, when required

Effective Operational Systems

• Maintain applicable databases
• Ensure regular meetings are held to discuss systems and processes
• Suggest and communicate recommended enhancements
• Collaborate with systems users and developers to ensure problems are resolved
• Conduct pre-launch systems checks
• Assist with the efficient roll-out of new software
• Support software users when necessary
• Monitor systems implementation and usage and identifying exceptions and escalate appropriately.
• Compile and submit reports for auditing purposes and implement suggestions

Effective Administration:

• Order new equipment as and when required
• Support Operations on repairs processes for equipment maintenance
• Provide ongoing information regarding relevant policies, processes and procedures
• Conduct regular required audits
• Capture project-specific data and ensure quality and accuracy

Requirements
 Do you have?

• Minimum Qualifications: Graduate / PG / Certification (Systems, MIS or BI tool)
• Minimum Experience: 3-5 years’ experience in a Business Support / analytical environment
• preferably within FMCG
• Advanced Excel experience. 

Salary
Market Related.

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Job Summary

• An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees;
• Spotting opportunities and providing insights;
• Managing the resources required to ensure efficient and effective day-to-day operations; and
• Acting as a Smollan people custodian, leader and people manager.

Key Responsibilities and Deliverables
Manage Promotional Activity:

• Facilitate the implementation of promotion grids
• Ensure field force are informed about time frames for promotions
• Communicate promotional activities to field force
• Ensure understanding of objectives of various promotions
• Ensure POS material is delivered to stores
• Ensure sufficient stock has been ordered within required timeframes
• Ensure promotional activities have been implemented and maintained
• Provide feedback to relevant stakeholders
• Monitor competitor’s new innovations
• Analyses and manage data integrity (Field comms).

Achieve POP Objectives:

• Ensure generic Planograms are implemented
• Ensure store-specific planograms and category flows are implemented and maintained
• Provide feedback to Clients with regards to forward share changes
• Ensure forward share is reflected on shelf as per rate of sale
• Ensure market share is reflected in the category
• Ensure shelf health is implemented and maintained.

Effective and Efficient Achievement of Targets:

• Communicate sales targets to the Field Force
• Increase volumes in stores
• Identify in-store cross-merchandising opportunities
• Ensure stock pressure is applied
• Ensure forward share reflects Rate of Sales (ROS)
• Monitor in-store pricing
• Ensure out-of-stocks are limited
• Ensure sufficient ordering of stock on Nominated Order Day (NOD)
• Ensure delivery of stock as per Nominated Delivery Day (NDD)
• Minimise credit notes
• Monitor sales to ensure sales targets are achieved
• Drive ad-hoc promotions to increase sales
• Develop alternative strategies to increase sales
• Ensure timeous promotional activities are implemented
• Control Expenses.

Pro-active Operational Excellence:

• Manage the resources required to ensure efficient and effective day-to-day operations of store execution
• including flexible people and resource allocation
• Continuous monitoring of service delivery
• Ensure implementation of systems to promote efficiency
• Implementation of sales initiatives and value-adding store operations
• Ensure all company assets are maintained according to company policy
• Manage staff in-store book communication and feedback
• Highly effective business insights and execution
• Identify and act on new business opportunities
• Share information with relevant stakeholders
• Effective data collection and analysis
• Provide insights for improvements and new ways of driving sales
• Plan and implement sales operations for clients and customers based on the analysis of sales data
• Monitor and evaluate new innovations
• Monitor competitor’s new innovations.

Stakeholder Engagement:

• Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
• Provide continuous feedback as per client requirements
• Compile regular reports to relevant stakeholders
• Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product
• recalls, innovations, pricing, planograms, urgent deliveries)
• Liaise with customers and depot’s (stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms)
• Compile trade visit reports
• Compile trade contact reports
• Compile regular reports to Regional Managers
• Conduct review meetings with client
• Provide feedback via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual tracking).

Monitor New Innovation:

• Inform field force of new innovations
• Monitor speed to market
• Monitor stock in DC
• Negotiate new or existing listings in stores with store managers
• Distribute trade presenters to Field Force and customers
• Provide feedback to clients
• Monitor sales
• Manage staff in-store book comm. and feedback.

Effective People Management:

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment and selection, induction and orientation, training and development, rewards and remuneration, succession planning and performance management
• Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
• Ensure accurate in-store administration, provide updated stocking files and support staff with in-store conflict/issues
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing
• Effective teamwork and self-management
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
• Manage own career development by staying abreast of any technical and industry changes.

Requirements

• Degree in Sales & Marketing / Business Management / Commerce or any relevant Degree
• Valid Driver’s license and own vehicle
• 2-3 years’ sales experience in FMCG environment at a managerial/supervisory level.

Salary
Market Related

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Key Responsibilities and Deliverables
Shelf health and effective administration:

• Maintains store shelves by observing displays of company products
• Check quality continuously, respond to poor quality or damage
• Keep area clean, tidy and uncluttered including store room
• Observe and Maintain perfect store through maintaining inventory by restocking shelves with product from inventory; observing inventory levels; prompting supervisors to reorder when levels appear low; arranging for return for damaged products.
• Identify cross merchandising opportunities and ensure execution after approval
• Provides information by reporting growth, expansion, or closing of supermarkets in assigned territory.
• Timeously identify problems areas and communicate to relevant party for resolution
• Observe call cycle by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.
• Document data or Input data on Handheld Terminals (HHT) with integrity and observing data hygiene.
• Ensuring that the set sales targets are achieved.
• Daily collection sales orders from the outlets.
• Observe layout and themes according to the planograms.
• Maintain Minimum number of stores required.
• Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management through supervisors; removing promotions at end of special promotion period.

Customer/Client satisfaction:

• Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensure professional appearance and conduct
• Ensure company uniform is clean and tidy
• Maintains customer relationships by visiting store, (modern trade outlets) & General Trade outlets and answering their questions; responding to special requests; describing product features.
• Knowledge of competitor Products and Positioning of our brands in the market
• Effective teamwork and self-management
• Maintains quality results by following and enforcing standards.
• Demonstrate consistent application of internal procedures
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
• Responsible for own career pathing and initiative
• Updates job knowledge by participating in educational opportunities; as organized by learning and development officer.
• Performing any other duties as may be assigned from time to time

Requirements

• Grade D+ (D Plus) in Secondary Education
• 3months’ experience in Merchandising 
• Valid motorbike/vehicle licence
• Own motorbike/vehicle

Salary
Market Related.