Jobs at Firmus Advisory

Description 

• The IT Officer is responsible for monitoring and maintaining the computer systems and networks of Firmus; as well as installing and configuring all necessary software and applications for operational efficiency, security and improved functionality.
• Thereby ensuring the smooth running of all computer systems and networks in Firmus across all locations and ensuring employees can effectively use them to perform their duties and responsibilities.
• Work with the CEO to set up and maintain new users’ accounts, profiles and their passwords on Outlook, Skype and other necessary applications as well as software;
• Take care of software and network systems, maintenance of databases and evaluating new technology for further improvement of the overall working of Firmus
• Look after the organization’s security and anti-virus updates as well as conducting safety checks on all computer systems and equipment;
• Install and configure computer hardware operating systems and applications;
• Monitor and maintain computer systems and networks;
• Ensure internal security is not breached and customers’ details are not leaked;
• Assist staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues;
• Troubleshoot systems and network problems, diagnosing and solving hardware or software faults;
• Recommend repairs, replacements and adjustments for computer systems when required;
• Provide Firmus EXCO with advice and support on IT-related issues;
• Perform ad-hoc projects as requested in line with fixing of unsatisfactory IT conditions, improvements in operations and reduction in costs;
• Performs research to ensure the improvements in the functionality of computer systems and networks;

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Description 

• Review of Firmus Account Transactions on BankOne i.e., for Return cheques/Customers’ Transactions & Follow up on documentation.
• Monitor, update and follow up on all Firmus Liability generation.
• Phone Calls to Customers & Prospects to understand & plan for the day’s sales
• Review the Firmus’ relationship with the customers and the customers’ business operations for the past month basically to ensure customer retention and give feedbacks.
• Escalate any issue that may arise in the relationship between customers and Firmus to the Firmus CEO and ensure that you have a winning mindset by taking advantage of any opportunities that could arise.
• Understand the customers’ programme for the present month.
• Maintain a Fixed Deposit Maturity Schedule and confirm customer’s mandate
• for rollover or otherwise at least two weeks to maturity date.
• Documentation of Credit Files: Account Officers are expected to review their
• customers’ files to ensure that:
  • They are properly compartmentalized, and documents are filled in the relevant compartments.
  • Copies of every letter/approval are properly filled.
  • A history of the relationship is easily obtained by any person that goes through the file

Meet all Agreed Targets:

• Liability Generation
• Asset Creation
• Retail Deposits
• Number of Accounts
• Number of Cards
• Volume per card
• Reactivation Of dormant accounts
• Other e-channel platforms
• Ensure all reports are done/ submitted on a daily, weekly, monthly, and quarterly basis.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 0 - 2 years work experience.