IT Officer at Firmus Advisory

Description 

• The IT Officer is responsible for monitoring and maintaining the computer systems and networks of Firmus; as well as installing and configuring all necessary software and applications for operational efficiency, security and improved functionality.
• Thereby ensuring the smooth running of all computer systems and networks in Firmus across all locations and ensuring employees can effectively use them to perform their duties and responsibilities.
• Work with the CEO to set up and maintain new users’ accounts, profiles and their passwords on Outlook, Skype and other necessary applications as well as software;
• Take care of software and network systems, maintenance of databases and evaluating new technology for further improvement of the overall working of Firmus
• Look after the organization’s security and anti-virus updates as well as conducting safety checks on all computer systems and equipment;
• Install and configure computer hardware operating systems and applications;
• Monitor and maintain computer systems and networks;
• Ensure internal security is not breached and customers’ details are not leaked;
• Assist staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues;
• Troubleshoot systems and network problems, diagnosing and solving hardware or software faults;
• Recommend repairs, replacements and adjustments for computer systems when required;
• Provide Firmus EXCO with advice and support on IT-related issues;
• Perform ad-hoc projects as requested in line with fixing of unsatisfactory IT conditions, improvements in operations and reduction in costs;
• Performs research to ensure the improvements in the functionality of computer systems and networks;