Fresh Job Positions at Equinix Nigeria

Job Summary

• We are seeking an experienced IP L2 Technical Support Engineer (Supervisor Level) responsible for managing escalated technical incidents, providing expert-level support, and ensuring the resolution of complex network-related issues across the IP/MPLS and Internet Gateway systems.
• This role will work closely with Level 1 (L1) and Level 3 (L3) support teams, infrastructure units, and external vendors to ensure service excellence and customer satisfaction.
• The ideal candidate possesses deep technical knowledge in IP networking, strong analytical and the ability to drive operational efficiency through process optimization and team mentorship.

Responsibilities

• Supervise and mentor younger engineers to ensure timely and effective resolution of technical issues
• Oversee day-to-day operations, including incident management, ticket resolution, and escalation handling
• Act as the technical escalation point for complex incidents from L1 and customer support teams
• Collaborate with L3 support, engineering, and vendor teams to resolve high-impact network issues
• Manage and track the lifecycle of incidents to closure, ensuring SLA compliance and customer communication
• Provide support and troubleshooting for IP/MPLS backbone, Internet Gateways, International Peering, and Enterprise solutions
• Monitor and support technologies including: MPLS, MP-BGP, VPLS, L3VPN, SD-WAN, VRRP, BFD, QoS, OSPF, ISIS, and BGP
• Develop and update technical documentation, escalation procedures, and knowledge base articles
• Implement network automation and monitoring tools to streamline support operations
• Conduct root cause analysis and implement preventive action plans
• Lead weekly/monthly performance analysis and capacity planning aligned with network growth
• Ensure timely execution of approved IP optimization and enhancement projects with minimal service disruption
• Perform periodic network audits and recommend operational improvements
• Maintain customer satisfaction by handling and updating support tickets through to resolution
• Participate in change and release management processes to ensure operational readiness
• Collaborate with internal and external stakeholders during major incident handling and provide RCA reports

Qualifications
Education & Certifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related technical field
• Minimum of 6 years' experience in ISP or Enterprise IP Network operations and support
• Professional certifications such as CCNP, JNCIP, Security+, or equivalent are required

Technical Skills:

• In-depth experience in IP/MPLS, Ethernet, VPNs (L2/L3), VPLS, BGP, SD-WAN, QoS
• Proficient in routing protocols such as OSPF, IS-IS, BGP, MP-BGP, and related IP service edge deployments
• Hands-on experience with Cisco, Juniper, Mikrotik, and Cyberoam routers/switches
• Solid understanding of Quality of Service (QoS) particularly in VoIP and DoS mitigation contexts
• Experience with monitoring tools like PRTG, WhatsUp Gold, and network performance platforms
• Familiarity with network automation and scripting (e.g., Python, Ansible) is an advantage

Soft Skills:

• Strong leadership and mentoring capabilities
• Excellent communication and interpersonal skills
• Strong problem-solving, analytical thinking, and troubleshooting abilities
• Ability to work under pressure and support escalations outside business hours when necessary
• Customer-focused mindset with a proactive approach to service delivery

Core Competencies:

• Problem Solving & Critical Thinking
• Operational Excellence & Accountability
• Innovation & Process Improvement
• Effective Communication
• Customer Focus & Service Orientation

Behavioral Attributes:

• Passion for Excellence
• Integrity & Accountability
• Open-Mindedness & Teamwork
• Strong Customer Commitment.

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Job Summary

• Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required.

Responsibilities

• Responsible for designing, integrating and implementing IP based services on the IPNGN network.
• Providing innovative network solutions and engaging OEMs when required.
• Driving the company's IPv6 strategy.
• Network design, planning, administration and maintenance.
• IP multicast setup and IOS, IOS-XE, IOS-XR router deployments.
• Ensuring knowledge transfer for level-1 IP NOC and relevant teams.
• Troubleshooting and resolving WAN/LAN connectivity issues.
• Managing bandwidth of the IP backbone for optimal performance.
• Performing routine checks and maintenance on all network elements.
• Routing protocol troubleshooting experience in a large-scale network (BGP, IS-IS OSPF, EIGRP).
• Strong experience configuring and troubleshooting Cisco routers and switches.
• Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
• Installation, configuration and maintenance of network equipment such as routers, switches and firewalls like Cisco ASA, Fortigate.
• Exploring existing knowledge base and make recommendation to improve systems, solutions and processes.

Qualifications

• Bachelors Degree Or Equivalent Experience.
• 3 - 5 years relevant experience is required.
• Relevant professional/technical certifications like CCNA, CCNP, JNCIS, (CCIE is an advantage).

Skills / Competences:

• Good presentation and analytical skills.
• Relationship Management skills.
• Time & self-management skills.
• Ability to work well under pressure.
• Good oral and written communication skills.
• Good knowledge of networking technologies - TCP/IP, BGP, DNS, VPNs, EVPN, VxLAN, SDWAN, SDN etc.
• Hands on experience configuring Firewalls, Cisco and Juniper routers.
• Service provider experience in technologies like MPLS L2VPN, L3VPN, ISIS, BGP, Segment Routing.
• Proven capacity in designing and implementing complex, high performance networks with multiple locations and applications, preferably service provider networks.
• Scripting knowledge is an added advantage.