Jobs at Unified Payment Services Limited

Job Objective(s)

• Analyze new user/solution requirements to develop solutions that align with requirements
• Technical implementation of new business solution projects to time, cost, scope and quality
• System integration requirements and solution analysis for new business initiatives.
• Product backlog management, including documenting user stories and Functional requirements.
• Provide technical support to merchants integrating the Payment gateway.
• Managing the Ecommerce platforms, and Services including 3DS Server (Payment Gateway), EMVCo 3DS (Card authentication), Online marketplace platforms, and Verification (KYC) platforms.
• Oversee the design, planning and implementation of Ecommerce related projects

Duties & Responsibilities

• Manage merchant integration of the Payment Gateway.
• Renewal of Certificates for web facing services
• Respond to external and internal support within agreed SLA terms
• Provision of second level support for Ecommerce Applications
• Provision of second level support for failed transaction root cause analysis
• Interface with Developers to scope implementation
• Documentation of Product Requirement Document and Functional Requirements
• Testing and deployment of fixes, and product features
• Documentation of system incidence and issue resolution
• Testing of APIs with Postman

Requirements

• Education: First Degree(s) in Engineering, Computer Science, or Applied Sciences.
• Others: Strong Analytical skill, Business Analysis and project Management skills would be an added advantage.

Experience:

• Understanding of the key technical concepts in I.T, Electronic Payments and Digital Services. Programming knowledge and experience is an added advantage.
• 2 - 4 years’ experience in Software development, System Integration or Application Support role.

Key Competency Requirements:
Knowledge:

• Requirement Analysis and documentation.
• Payment Card concepts and techniques.
• Strong Analytical skills
• Certificates and Keys
• Product Management
• APIs, Web services (JSON, XML, Web hooks)
• SQL
• Postman.

Skill / Competencies:

• Strong interpersonal skills.
• Problem solving skills.
• Deductive reasoning abilities and keen eye for details.

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Description

• Ensure Data Availability and Data Security

Duties & Responsibilities

• Design stable, reliable and effective database using Oracle, PostgreSQL, MYSQL DB and MSSQL.
• Liaise with developers to improve applications and establish best practices.
• Gather user requirements and identify new features
• Database Query review, implement proper indexing
• Prepare ETL Scripts and migrate data from one database to another database
• Provide data management support to users
• Contribute to design & overall product architecture
• Solve database usage issues and malfunctions
• Ensure all database programs meet company and performance requirements
• Carry out daily database backup, data recovery and restore as well as data replication.
• Modify databases according to requests and perform tests

Job Requirements

• Education: BSc / HND Graduate with an Computer Engineering, Computer Science, Electrical/Electronics, Information Technology degree
• Others: A Professional Certification in ORACLE, POSTGRESQL, MSSQL, MYSQL is an added advantage
• Experience: 4 - 6 years’ work experience as a DBA

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Job Objective (s)

• To ensure seamless file generation for UP Settlement (ATM/POS), Dispute Management, Scheme Settlement, MPGS Service, and Scheme Dispute Management (Chargeback).
• To supervise designated staff.

Duties & Responsibilities

• Daily processing and hosting of T464 files for all clients.
• Delegated tasks: Performing any other tasks as may be assigned from time to time.
• Daily reconciliation and support to clients.
• Daily processing of approved transactions for local settlement and secondary
• settlement file generation.
• Daily processing of approved ATM for domestic settlement (Settlement file
• generation).
• Ensuring that settled ATM/POS transactions are fully updated into Dispute
• Management System (DMS) and Inquiry Portal.
• Support to banks and non-banks (acquirers and merchants) on Dispute
• Management System.
• Monitoring of transaction data sources (PayAttitude, PayArena, Hope PSB back
• office, CBE, TCM, etc.) for daily extractions of approved financial transactions that
• qualify for settlement.
• Daily processing of approved transactions (clearing) for international schemes
• settlement.
• Daily processing of downloaded MPGS files (clearing of MPGS) for different clients.
• Daily quality checks to forestall duplicate or incomplete submission of clearing files
• to the different schemes in specified formats and within defined time windows for
• each scheme.
• Reprocessing of rejected files or transactions where applicable and submission
• within a defined time window for each scheme.
• Daily download of scheme incoming files (VISA, Mastercard, UnionPay, AMEX).
• Daily processing of downloaded scheme chargebacks for secondary settlement
• within the defined chargeback window.
• Daily reconciliation of chargebacks to avoid exposure due to late presentment.
• Daily processing and hosting Base11 files for all clients.
• Daily processing and hosting of VSS files for all clients.

Requirements
Education:

• First Degree in Accounting or any numerate subject.
• Professional membership of ICAN/CIMA/ACCA or similar recognized professional accounting bodies.

Experience:

• Experience: 10 years and above post NYSC.

Skill / Competencies:

• High degree of accuracy.
• Deductive reasoning abilities and an eye for detail.
• Strong interpersonal and communication skills.
• A good influencer and astute leader.
• Advanced Excel user.

Knowledge:

• Excellent knowledge of cost and financial accounting principles, practices, and procedures.
• Knowledge of the card payment industry.

Reporting Relationships: 

• Functionally reports to: Group Head, Settlement & Dispute Management.

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Job Objective(s)

• To lead the design, implementation, governance, and continuous optimization of the organization’s middleware and integration platforms.
• The role is responsible for enabling seamless and secure communication between enterprise systems, ensuring the scalability, reliability, performance, and high availability of integration services that support core banking, digital channels, enterprise applications, and third-party systems.

Duties & Responsibilities

• Define and drive the enterprise middleware and integration strategy, ensuring alignment with business and IT objectives.
• Design and implement scalable, secure, and resilient integration architectures, including API-led, microservices, ESB, and event-driven solutions.
• Oversee the operation and management of middleware platforms, ensuring high availability, optimal performance, resilience, and effective lifecycle management.
• Lead the delivery and onboarding of integration solutions across core banking, digital channels, internal applications, and third-party systems.
• Establish and enforce API management and governance frameworks, covering API design, security, versioning, documentation, lifecycle management, and reuse.
• Ensure the security, risk management, and regulatory compliance of integration platforms, including appropriate authentication, authorization, encryption, and data protection controls.
• Drive performance monitoring, optimisation, and continuous improvement of middleware and integration platforms using appropriate tools, metrics, and dashboards.
• Manage relationships with internal stakeholders, technology vendors, and external partners to ensure effective integration delivery and interoperability.
• Lead, mentor, and develop the Middleware and Integration team, fostering innovation, collaboration, accountability, and continuous technical development.
• Provide management reporting and governance oversight on platform performance, integration delivery, KPIs, SLAs, risks, and strategic initiatives.

Requirements

• Education:
  • First Degree in Computer Science, Information Technology, Engineering, or related field.
  • Master’s degree or relevant professional certifications is an advantage.
• Others: Strong experience with middleware technologies (e.g., ESB, API Gateway, Microservices architecture, message queues such as Kafka, MQ).
• Experience: Minimum of 10years’ experience in IT, with at least 5 years in middleware/integration leadership roles.

Key Competency Requirements:
Skill / Competencies:

• Middleware & Integration Architecture – Strong expertise in enterprise integration, API management, ESB, microservices, event-driven architecture, and middleware platforms.
• Technology Strategy & Platform Management – Ability to develop technology strategies, manage platform lifecycle, drive scalability, resilience, performance, and continuous optimisation.
• Security, Risk & Governance – Strong understanding of integration security, data protection, regulatory compliance, technology risk, and IT governance frameworks.
• Strategic Leadership & Stakeholder Management – Ability to lead technical teams, manage senior stakeholders, vendors, and technology partners, and drive cross-functional initiatives.
• Analytical Thinking, Innovation & Execution – Strong problem-solving and decision-making skills, with the ability to translate business needs into effective technology solutions and drive innovation and operational excellence.

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ob Objective (s)

• The Middleware Officer is responsible for administering, configuring, monitoring, maintaining, and supporting the organisation’s middleware platforms and integration environments.
• The role ensures the availability, performance, security, and reliability of middleware services that facilitate seamless communication and integration between applications, systems, databases, and external platforms.

Duties & Responsibilities

• Administer, configure, monitor, and maintain middleware platforms and integration environments to ensure optimal performance and availability.
• Monitor middleware services, APIs, message queues, and interfaces to identify and resolve performance and availability issues proactively.
• Troubleshoot middleware-related incidents, integration failures, and system errors, including conducting root-cause analysis and implementing preventive measures.
• Support the deployment, configuration, upgrades, patching, and migration of middleware platforms across development, testing, and production environments.
• Manage and support integrations between internal applications, external systems, financial institutions, partners, and third-party service providers.
• Implement and maintain middleware security configurations, access controls, certificates, authentication mechanisms, and related security requirements.
• Support capacity planning, performance tuning, system optimisation, and continuous improvement of middleware platforms and services.
• Collaborate with Application Development, Infrastructure, Database, Information Security, and other Technology teams to deliver effective integration solutions.
• Participate in incident, problem, change, release management, disaster recovery, and business continuity activities relating to middleware platforms.
• Maintain technical documentation and operational procedures, engage vendors where required, and drive automation and process improvements across middleware operations.

Job Requirements
Education: 

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• Bachelor's Degree or equivalent in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a related discipline.

Experience:

• 5 - 8 years of relevant professional experience in middleware administration, application integration, systems integration, platform engineering, or a related technology environment.
• Experience working within a financial services, fintech, payments, banking, telecommunications, or similarly transaction-intensive environment, & Relevant professional certifications in middleware, cloud, DevOps, systems administration, or related technologies will be an advantage.
• Familiarity with CI/CD, DevOps practices, version control, and automated deployment processes.

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Job Objective (s)

• Terminal Operations and Switching is responsible for monitoring, supporting, and maintaining payment terminal operations and transaction switching services.
• The role ensures high system availability, timely incident resolution, accurate transaction processing, and compliance with operational procedures and service level agreements (SLAs).
• The analyst works closely with internal teams, banks, merchants, vendors, and other stakeholders to ensure seamless payment processing.

Duties & Responsibilities
Technical Integration & Onboarding:

• Lead technical integration and onboarding of clients and financial institutions onto UP Exchange platforms.
• Provide technical guidance and ensure successful transition to production.

API & Transaction Support:

• Configure, test, and troubleshoot APIs and payment integrations.
• Monitor and investigate failed, pending, reversed, and unsuccessful transactions.

Database & Application Support:

• Use SQL/PostgreSQL to analyse transaction data and resolve discrepancies.
• Troubleshoot applications and infrastructure using logs, Linux tools, Docker, Nginx, and related technologies.

Incident & Problem Management:

• Take ownership of complex technical incidents and coordinate resolution within agreed SLAs.
• Conduct root-cause analysis and recommend permanent solutions for recurring issues.

Testing & Deployment:

• Conduct UAT, integration, regression, and technical testing for new services and APIs.
• Support production deployments, configuration changes, and post-deployment verification.

Stakeholder Management:

• Act as a technical point of contact for clients, financial institutions, vendors, and internal teams.
• Coordinate with Development, Infrastructure, Product, and Operations teams to resolve issues.

Service Improvement:

• Identify opportunities to improve system reliability, performance, and operational efficiency.
• Develop and maintain technical documentation, SOPs, and troubleshooting guides.

Team Support & Mentoring:

• Provide technical guidance and support to junior analysts.
• Review escalated issues and promote adherence to technical and operational standards.

Job Requirements
Education:

• BSc Degree in Computer Science, Information Technology, Computer Engineering, Engineering, or a related field.

Experience:

• Minimum of 5 years' experience in technical support, payment technology, digital banking, application support, or a related technology environment.
• Hands-on experience supporting APIs, payment integrations, databases, and Linux-based applications.
• Experience troubleshooting production applications and resolving complex technical incidents.

Others:

• Strong knowledge of REST APIs, JSON, HTTP/HTTPS, authentication mechanisms, and API testing tools such as Postman.
• Proficiency in SQL/PostgreSQL and experience analysing transaction data.
• Good understanding of Linux environments, system services, networking concepts, ports, and application logs.
• Working knowledge of Docker, Nginx, SSH/PuTTY, and application deployment processes.
• Strong understanding of payment transaction flows and digital payment environments.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent communication and stakeholder management skills.
• Ability to work effectively under pressure and manage multiple technical incidents simultaneously.
• Strong documentation, reporting, and problem-solving skills.
• Ability to mentor junior team members and provide technical guidance.

Reporting Relationships:

• Functionally reports to: Head, UP Exchange.

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Job Objective (s)

• Analyze new user/solution requirements to develop solutions that align with requirements.
• Technical implementation of new business solution projects to time, cost, scope and quality.
• System integration requirements and solution analysis for new business initiatives.
• Product backlog management, including documenting user stories and Functional requirements.
• Provide technical support to merchants integrating the Payment gateway.
• Managing the Ecommerce platforms, and Services including 3DS Server (Payment Gateway), EMVCo 3DS (Card authentication), Online marketplace platforms, and Verification (KYC) platforms.
• Oversee the design, planning and implementation of Ecommerce related projects

Duties & Responsibilities

• Offer second-level support for POS application issues and troubleshooting.
• Collaborate with developers and product teams to enhance product quality and user experience.
• Lead end-to-end testing, validation, and deployment of PTSA solutions for merchant integration.
• Supervises operation, implementation, and maintenance of the UPTSA production platform.
• Monitors terminal performance, diagnosis, and resolve service issues.
• Prepare daily, weekly, monthly, and yearly reports of Terminal performance through data analysis.
• Conducts testing and quality assurance for POS systems before deployment.
• Ensures compliance with industry standards and regulatory requirements.
• Drive continuous improvement initiatives to enhance platform reliability and efficiency.
• Track system downtimes to maintain 99.9% service availability.
• Guide junior staff to help them reach their full potentials on job.

Job Requirements
Education:

• First Degree (s) in Engineering, Computer Science, or Applied Sciences.

Experience:

• Understanding of the key technical concepts in I.T, Electronic Payments and Digital Services. Programming knowledge and experience is an added advantage.
• Minimum of 3 years’ experience in Software development, System Integration or Application Support role.

Others:

• Others: Strong Analytical skill, Business Analysis and project Management skills would be an added advantage.

Reporting Relationships:

• Functionally reports to: Head, PTSA Operations.

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Job Objective(s)

• To design, develop and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
• The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.

Duties & Responsibilities

• POS Solution design and implementation.
• POS application certification with schemes/PTSA.
• Provide technical and functional support for POS configuration platforms.
• Monitor channel performance and ensure high availability and uptime of transaction processing platform.
• Manage and resolve channel-related incidents, service requests, and escalations within SLA.
• Payment Platform management and transaction switching
• Merchant/Agent registrations
• Supper Agents/Banks Host to Host implementations
• Payattitude implementation on 3rd party devices
• 2nd level merchants/Agents support
• Participate in UAT (User Acceptance Testing) and deployment of new POS.
• Liaise with third-party service providers and aggregators for channel service resolution and optimization.
• Document issues, resolutions, and maintain a knowledge base for recurring issues and training.
• Ensure compliance with security standards, operational procedures, and regulatory requirements.

Key Performance Indicators

• Channel uptime and service availability
• Response and resolution time to incidents and support tickets
• Effective project management and delivery.
• Number of escalations closed within SLA
• Quality of documentation and reporting
• End-user satisfaction rating

Requirements
Education:

• OND in Computer Science, Information Technology, Engineering, or a related field.

Experience:

• 0-2 years’ experience in an IT support or digital banking operations role.

Key Competency Requirements:
Knowledge:

• Good understanding of digital channel platforms, APIs, and transaction processing.
• Familiarity with payment processing, transaction monitoring, and dispute handling.

Skill / Competencies:

• Basic SQL knowledge and ability to analyze system logs and reports.
• Knowledge of ITIL framework or helpdesk ticketing systems is an advantage.
• Strong problem-solving and communication skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused attitude and commitment to quality service delivery.

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Job Objective(s)

• To lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech’s platforms.
• The role ensures system reliability, operational efficiency, regulatory compliance, and exceptional service delivery within the local switching and payment terminal ecosystem.
• The position plays a key role in maintaining high transaction success rates, minimal downtime, and full compliance with CBN, NIBSS, and card scheme standards, while driving innovation and process optimization across the value chain.

Duties & Responsibilities
Switching Operations Management:

• Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR).
• Ensure real-time monitoring, uptime management, and performance optimization of the switching platform.
• Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency.
• Manage integration and certification processes with banks, aggregators, and payment partners.
• Drive continuous improvement initiatives to enhance transaction reliability and customer experience.

Terminal (POS) Operations Oversight:

• Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance.
• Implement terminal performance metrics to track uptime, transaction success rates, and field efficiency.
• Ensure effective coordination between terminal vendors, acquirers, and PTSA partners for smooth operations.
• Drive merchant satisfaction through reliable terminal performance and quick resolution of technical or transactional issues.

Settlement, Reconciliation & Dispute Resolution:

• Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors.
• Ensure accurate postings, error-free reconciliations, and prompt resolution of settlement discrepancies.
• Supervise chargeback and dispute management in line with card scheme and regulatory timelines.
• Work closely with Finance, Risk, and IT to ensure transparency and control over transaction settlements.

Risk, Compliance & Regulatory Adherence:

• Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and other applicable industry requirements.
• Maintain robust operational controls to mitigate fraud, data breaches, and transaction risks.
• Address audit queries, coordinate compliance reviews, and ensure implementation of corrective actions.
• Maintain accurate and up-to-date documentation for CBN and NIBSS audits.

Technology & Process Innovation:

• Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools.
• Champion process automation, system monitoring dashboards, and data-driven decision-making tools.
• Participate in UAT, system releases, and new product deployments to ensure operational readiness.
• Drive innovation that supports scalability, redundancy, and service resilience in switching infrastructure.

Leadership & Team Management:

• Lead and mentor the Switching and Terminal Operations team, ensuring clarity of roles, performance accountability, and professional growth.
• Foster a culture of agility, collaboration, and continuous improvement.
• Oversee workforce planning, training, and capacity development within the operations team.

Reporting & Stakeholder Engagement:

• Provide daily/weekly/monthly reports on transaction volumes, switch performance, settlement status, and dispute trends.
• Engage with key stakeholders — partner banks, NIBSS, card schemes (Verve, Visa, Mastercard), and merchants — to ensure seamless collaboration.
• Serve as the primary operational escalation point for switching and terminal issues.

Key Performance Indicators

• Transaction uptime and switching success rate.
• Accuracy and timeliness of settlements and reconciliations.
• Downtime frequency and recovery turnaround time (TTR).
• Reduction in failed transactions, chargebacks, and exceptions.
• Compliance audit scores and incident reduction.
• Merchant and partner satisfaction ratings

Requirements
Education:

• First Degree in Computer Science, Information Systems, Finance, or related field (Master’s or MBA preferred).

Experience:

• Minimum of 10 years’ experience in payment operations, switching, or electronic banking, with at least 3 years in a leadership role within a fintech or PSP environment.

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Job Objective(s)

• To effectively manage and support core banking operations, ensuring the availability, stability, accuracy, and efficient performance of core banking applications and services.
• The role will provide technical and operational support for core banking systems, drive timely resolution of incidents and service requests, coordinate system changes and enhancements, and ensure adherence to operational controls, service standards, security requirements, and regulatory guidelines.
• The role holder will also contribute to system optimisation, process improvement, and seamless delivery of banking services in line with the organisation’s business objectives.

Duties & Responsibilities

• Execute and monitor daily core banking transactions, including account maintenance, funds transfers, postings, and reconciliations.
• Perform End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processing in line with approved procedures.
• Monitor core banking system performance, identify issues, and provide first-level operational support.
• Liaise with IT teams and technology vendors to resolve system incidents, downtime, and other core banking-related issues.
• Perform daily reconciliation of transactions, suspense accounts, and general ledger balances, investigating and resolving discrepancies.
• Manage transaction exceptions and failed postings within agreed timelines, ensuring proper documentation and closure.
• Ensure compliance with internal policies, operational controls, regulatory requirements, and risk management standards.
• Identify opportunities for process improvement and automation, and participate in SOP development, system testing, upgrades, and product rollouts.
• Prepare and maintain accurate operational reports, transaction logs, issue registers, and supporting documentation for management and audit purposes.
• Collaborate with Branch Operations, Digital Banking, Finance, Risk, IT, and other stakeholders to support seamless core banking operations and implementation of system changes.

Job Requirements
Education:

• Bachelor’s Degree in Banking & Finance, Accounting, Information Technology, or a related field.

Others:

• Experience working with core banking systems (e.g., Finacle, Flexcube, Temenos) is required.

Experience:

• 5–8 years of experience in banking operations or core banking support roles.

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Job Objective (s)

• The Agency Processing Specialist is responsible for supporting the effective processing, monitoring, and operational management of transactions and services across the organisation’s Agency Banking Platforms.
• The role ensures seamless transaction processing, timely resolution of exceptions, accurate reconciliation and settlement, and efficient support for agency banking operations.

Duties & Responsibilities

• Monitor and manage agency banking transaction processing across relevant platforms, ensuring transactions are processed accurately, efficiently, and within agreed service levels.
• Monitor transaction flows, system interfaces, exceptions, reversals, failed transactions, and other processing issues, ensuring timely investigation and resolution.
• Perform daily transaction reconciliation and support settlement processes, identifying and resolving discrepancies between systems, banks, agents, and other stakeholders.
• Provide operational support for agency banking platforms, including agent onboarding, configuration, parameter updates, transaction limits, and other platform-related activities.
• Investigate and resolve transaction disputes, complaints, failed transactions, and processing exceptions in collaboration with relevant internal and external stakeholders.
• Generate and analyse operational, transaction, reconciliation, and performance reports to support business decisions and management reporting.
• Collaborate with Technology, Operations, Finance, Risk, Compliance, Customer Service, banks, and other stakeholders to resolve operational and transaction-related issues.
• Support system implementations, upgrades, testing, integrations, and changes affecting agency banking transaction processing and operations.
• Ensure adherence to established operational procedures, service level agreements, information security requirements, regulatory guidelines, and applicable agency banking standards.
• Identify opportunities for process improvement, automation, and operational efficiency while maintaining the reliability and quality of agency banking services.

Job Requirements
Education: 

• Bachelor's degree or equivalent in Business Administration, Finance, Accounting, Economics, Computer Science, Information Technology, or a related discipline.

Experience:

• 5 – 8 years of relevant experience in agency banking, transaction processing, payments operations, digital banking, fintech, banking operations, or a related environment.

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Job Objective (s)

• The Agency Processing Specialist is responsible for supporting the effective processing, monitoring, and operational management of transactions and services across the organisation’s Agency Banking Platforms.
• The role ensures seamless transaction processing, timely resolution of exceptions, accurate reconciliation and settlement, and efficient support for agency banking operations.

Duties & Responsibilities

• Monitor and manage agency banking transaction processing across relevant platforms, ensuring transactions are processed accurately, efficiently, and within agreed service levels.
• Monitor transaction flows, system interfaces, exceptions, reversals, failed transactions, and other processing issues, ensuring timely investigation and resolution.
• Perform daily transaction reconciliation and support settlement processes, identifying and resolving discrepancies between systems, banks, agents, and other stakeholders.
• Provide operational support for agency banking platforms, including agent onboarding, configuration, parameter updates, transaction limits, and other platform-related activities.
• Investigate and resolve transaction disputes, complaints, failed transactions, and processing exceptions in collaboration with relevant internal and external stakeholders.
• Generate and analyse operational, transaction, reconciliation, and performance reports to support business decisions and management reporting.
• Collaborate with Technology, Operations, Finance, Risk, Compliance, Customer Service, banks, and other stakeholders to resolve operational and transaction-related issues.
• Support system implementations, upgrades, testing, integrations, and changes affecting agency banking transaction processing and operations.
• Ensure adherence to established operational procedures, service level agreements, information security requirements, regulatory guidelines, and applicable agency banking standards.
• Identify opportunities for process improvement, automation, and operational efficiency while maintaining the reliability and quality of agency banking services.

Job Requirements
Education: 

• Bachelor's degree or equivalent in Business Administration, Finance, Accounting, Economics, Computer Science, Information Technology, or a related discipline.

Experience:

• 5 – 8 years of relevant experience in agency banking, transaction processing, payments operations, digital banking, fintech, banking operations, or a related environment.