Agency Processing Specialist at Unified Payment Services Limited

Job Objective (s)

• The Agency Processing Specialist is responsible for supporting the effective processing, monitoring, and operational management of transactions and services across the organisation’s Agency Banking Platforms.
• The role ensures seamless transaction processing, timely resolution of exceptions, accurate reconciliation and settlement, and efficient support for agency banking operations.

Duties & Responsibilities

• Monitor and manage agency banking transaction processing across relevant platforms, ensuring transactions are processed accurately, efficiently, and within agreed service levels.
• Monitor transaction flows, system interfaces, exceptions, reversals, failed transactions, and other processing issues, ensuring timely investigation and resolution.
• Perform daily transaction reconciliation and support settlement processes, identifying and resolving discrepancies between systems, banks, agents, and other stakeholders.
• Provide operational support for agency banking platforms, including agent onboarding, configuration, parameter updates, transaction limits, and other platform-related activities.
• Investigate and resolve transaction disputes, complaints, failed transactions, and processing exceptions in collaboration with relevant internal and external stakeholders.
• Generate and analyse operational, transaction, reconciliation, and performance reports to support business decisions and management reporting.
• Collaborate with Technology, Operations, Finance, Risk, Compliance, Customer Service, banks, and other stakeholders to resolve operational and transaction-related issues.
• Support system implementations, upgrades, testing, integrations, and changes affecting agency banking transaction processing and operations.
• Ensure adherence to established operational procedures, service level agreements, information security requirements, regulatory guidelines, and applicable agency banking standards.
• Identify opportunities for process improvement, automation, and operational efficiency while maintaining the reliability and quality of agency banking services.

Job Requirements
Education: 

• Bachelor's degree or equivalent in Business Administration, Finance, Accounting, Economics, Computer Science, Information Technology, or a related discipline.

Experience:

• 5 – 8 years of relevant experience in agency banking, transaction processing, payments operations, digital banking, fintech, banking operations, or a related environment.