ICT Manager at Coleman Technical Industries Limited

Purpose of the Job (Brief)

• To oversee the implementation, maintenance, and optimization of IT systems and networks to support the organization’s business objectives.

Key Responsibilities

• Planning, designing, and implementing IT Infrastructure (networks, serves, storage).
• Monitoring and maintaining IT infrastructure to ensure optimal performance and reliability.
• Troubleshooting technical issues
• Developing and implementing IT security policies and procedures.
• Conducting regular security audits and vulnerability assessments.
• Implementing security measures like firewall, antivirus software, and intrusion detection systems.
• Responding to security incidents and breaches.
• Providing technical support to users (e.g. help desk, remote support).
• Managing IT service delivery processes and SLAs.
• Deploying and configuring new IT systems and applications.
• Training and educating users on IT systems and applications.
• Planning and managing IT projects, including budgeting, scheduling, and resource allocation.
• Leading project teams and coordinating with stakeholders.
• Monitoring project success and identifying lessons learned.
• Developing and managing the IT budget.
• Tracking the IT vendors and service providers.
• Negotiating contracts with IT vendors and service providers.
• Preparing financial reports on IT spending.

Vendor Management:

• Selecting and managing IT vendors’ performance and resolving issues.
• Negotiating contracts and service level agreement.
• Monitoring vendors performance and solving issues.
• Perform any other duties assigned.

Educational Qualifications & Work Experience:

• First degree in Computer Science, Information Technology, or related field is typically required.
• A master’s degree in Information Technology, Business Administration with a technology focus, or a relevant field can be advantageous, especially for senior-level positions.
• Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA can enhance credibility and expertise. 
• At least 10 years of progressive experience in strategy, consulting, leading teams and managing IT projects, or a related field.
• Strong technical skill, including knowledge of hardware, software, networking, and cybersecurity.
• Strong knowledge of Odoo ERP.
• Ability to identify and resolve technical issues.
• Candidates should have a high level of managerial and interpersonal skills particularly an ability to communicate effectively with all levels within the group whilst also understanding change management techniques to enable him/her to drive change.
• Excellent communication skills to interact with both technical and non-technical staff.
• Ability to plan, execute, and manage IT projects.

Core Technical Skills:
Network Infrastructure:

• Network Protocols.
• Network Devices.
• Network Security.
• Network Troubleshooting.

System Administration:

• Server Administration.
• Operating Systems.
• Database Administration.
• Scripting and Automation.

Cybersecurity:

• Security Best Practices.
• Threat Analysis.
• Incident Response.

Cloud Computing:

• Cloud Platforms.
• Cloud Services.
• Cloud Mitigation.

IT Service Management:

• ITIL Framework.
• Service Desk Management.
• Problem Management.