Jobs at Strivo Labs

Role Overview

• We are seeking a hands-on, data-driven HR Business Partner (HRBP) to join our People & Culture team, with a primary focus on supporting our Retail and Operations units.
• This is not a traditional HR role.
• You will operate as a true business partner—embedded within the business, working directly with leaders and teams to improve performance, strengthen accountability, and drive operational excellence.

What You’ll Do

• Partner closely with business leaders to translate business goals into effective people and performance strategies
• Drive performance management cycles, KPI tracking, and accountability frameworks across teams
• Provide real-time workforce insights and analytics to support smarter, faster decision-making
• Strengthen leadership capability by coaching managers on performance, feedback, and team management
• Manage and resolve employee relations issues in a fair, timely, and business-aligned manner
• Identify workforce inefficiencies and proactively recommend practical, data-backed improvements
• Support execution of HR initiatives that directly improve productivity and business outcomes.

What We’re Looking For

• 4–5 years of progressive HR experience, ideally with strong HRBP exposure
• Solid experience in performance management, employee relations, and workforce analytics
• Strong business acumen with a data-driven and solution-oriented mindset
• Proven ability to influence and challenge senior stakeholders constructively
• Experience working with HR systems and modern, agile HR practices
• Comfortable operating in fast-paced, operational or retail-driven environments.

Why This Role Matters

• In this role, you will be critical to how the business performs and scales. You will directly contribute to:
• Driving measurable business performance
• Embedding a strong culture of accountability and ownership
• Enabling faster, data-backed leadership decisions
• Improving how teams work, perform, and grow.

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Role Overview

• We are seeking a proactive and technically skilled Application Support Engineer to ensure the availability, stability, and optimal performance of critical banking applications and digital platforms.
• The successful candidate will provide first- and second-level application support, troubleshoot production issues, monitor system performance, and work closely with software developers, infrastructure teams, vendors, and business stakeholders to resolve incidents while maintaining high service availability.
• This role is ideal for someone with experience supporting core banking systems, payment platforms, digital banking applications, or other mission-critical financial applications in a fast-paced banking or fintech environment.

Key Responsibilities

• Provide first and second-line support for business-critical applications.
• Monitor application health, availability, and performance using monitoring tools.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• Escalate complex issues to development teams, infrastructure teams, or third-party vendors when necessary.
• Perform root cause analysis (RCA) for recurring incidents and recommend preventive measures.
• Support Core Banking Systems, Internet Banking, Mobile Banking, Payment Switches, and other enterprise applications.
• Monitor application logs and system alerts to proactively identify issues.
• Manage incident, problem, and service requests through ITSM tools.
• Coordinate application deployments, releases, and post-deployment validation.
• Support batch processing and end-of-day/end-of-month system operations.
• Maintain system documentation, knowledge base articles, and operational procedures.
• Ensure applications comply with security policies, regulatory requirements, and internal controls.
• Work closely with business users to understand issues and provide timely resolutions.
• Support disaster recovery activities and business continuity testing.
• Participate in scheduled maintenance and after-hours support when required.
• Prepare regular reports on system availability, incidents, recurring issues, and service performance.

Key Performance Indicators (KPIs)

• Application availability of 99.9% or higher
• Incident resolution within agreed SLA targets
• Mean Time to Resolution (MTTR)
• First Contact Resolution (FCR) rate
• Reduction in recurring incidents
• Successful completion of scheduled deployments
• Zero critical production issues resulting from application support activities
• Timely completion of root cause analysis reports
• Compliance with ITIL processes and change management procedures
• User satisfaction score.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related discipline.
• Minimum of 3–5 years of Application Support experience within a bank, fintech, financial institution, or enterprise environment.
• Experience supporting mission-critical applications in a production environment.
• Understanding of ITIL Incident, Problem, and Change Management processes.
• Experience working in a 24/7 support environment is an advantage.

Technical Skills:

• Candidates should possess experience in several of the following:
  • SQL (Oracle, Microsoft SQL Server, PostgreSQL, or MySQL)
  • Windows Server and/or Linux Administration
  • Application Server Support (Apache Tomcat, IIS, WebLogic, WebSphere, JBoss)
  • REST APIs and Web Services
  • JSON and XML
  • Database querying and troubleshooting
  • Application monitoring tools (Zabbix, Grafana, Dynatrace, AppDynamics, Nagios, SolarWinds)
  • Log analysis tools (Splunk, ELK Stack, Kibana)
  • Batch processing and job scheduling
  • Microsoft Azure or AWS (preferred)
  • Git and deployment processes
  • Networking fundamentals (TCP/IP, DNS, VPN, Firewalls)
  • Shell scripting or PowerShell (preferred)

Banking & Financial Systems Experience:

• Experience supporting one or more of the following is highly desirable:
  • Core Banking Applications
  • Digital Banking Platforms
  • Internet Banking
  • Mobile Banking
  • Payment Gateways
  • Card Management Systems
  • ATM & POS Switching
  • NIBSS Services
  • Financial Middleware
  • Loan Management Systems
  • Treasury Applications
  • CRM Platforms

Core Competencies:

• Strong analytical and troubleshooting skills
• Excellent problem-solving ability
• High attention to detail
• Customer-focused mindset
• Ability to work under pressure
• Excellent communication and stakeholder management skills
• Strong documentation skills
• Time management and prioritization
• Team collaboration
• Ownership and accountability.

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Role Overview

• We are looking for an experienced and results-driven Development Manager to lead the successful delivery of high-profile real estate and construction projects from concept through completion.
• This is a leadership role for a seasoned project delivery professional who can coordinate multidisciplinary teams, manage complex stakeholder relationships, and ensure projects are delivered safely, on schedule, within budget, and to the highest quality standards.
• The ideal candidate has extensive experience in development management, construction project delivery, commercial management, and client engagement, with a proven ability to drive projects from inception to successful handover.

What You’ll Do

Project Development & Delivery:

• Lead the end-to-end delivery of multiple real estate development and construction projects from feasibility through completion.
• Develop and manage project execution plans, delivery strategies, timelines, and project programmes.
• Coordinate architects, engineers, quantity surveyors, contractors, and specialist consultants throughout the project lifecycle.
• Monitor project scope, timelines, budgets, quality standards, and risks to ensure successful delivery.
• Lead project meetings and provide clear progress reports to clients and senior management.
• Oversee procurement activities, including consultant appointments, contractor selection, and tender processes.
• Manage contract administration and commercial matters in collaboration with project consultants.
• Coordinate statutory approvals, regulatory submissions, permits, and stakeholder engagement through project completion.

Client & Stakeholder Management:

• Serve as the primary point of contact for assigned clients throughout the project lifecycle.
• Build and maintain strong client relationships through exceptional service delivery and proactive communication.
• Present project updates, performance reports, and recommendations to executive stakeholders and project sponsors.
• Manage client expectations and resolve project issues before they impact delivery.
• Collaborate effectively with government agencies, consultants, contractors, and other key stakeholders.

Commercial & Business Development:

• Support the preparation of proposals, tenders, project bids, and fee submissions.
• Identify and pursue new business opportunities within the real estate and construction sectors.
• Build and maintain relationships with developers, investors, consultants, contractors, and industry partners.
• Contribute to strategic initiatives that support business growth and market expansion.

Leadership & Team Management:

• Lead and coordinate multidisciplinary project teams across multiple developments.
• Mentor and support junior project managers and project team members.
• Foster accountability, collaboration, and high-performance project execution.
• Promote best practices in project governance, reporting, and delivery standards.

What We’re Looking For

• Bachelor’s Degree in Engineering, Architecture, Quantity Surveying, Construction Management, or a related discipline.
• 10–15 years of experience delivering complex real estate or construction projects.
• Proven experience managing projects from concept, planning, and design through construction and final handover.
• Strong knowledge of procurement, contract administration, commercial management, and project controls.
• Excellent leadership, stakeholder management, and communication skills.
• Experience working with multidisciplinary teams, consultants, contractors, and international stakeholders.
• Strong understanding of project planning, budgeting, scheduling, quality assurance, and risk management.

Preferred Qualifications:

• Master’s Degree in Project Management, Construction Management, MBA, or a related field.
• Professional certifications such as PMP, RICS, CIOB, COREN, NSE, or equivalent.
• Experience delivering commercial, mixed-use, hospitality, infrastructure, or large-scale development projects.
• Previous experience working with international developers, investors, or development finance institutions.

Why This Role Matters

• This role is critical to delivering complex development projects that meet the highest standards of quality, efficiency, and commercial success.

You will play a key role in:

• Successfully delivering major real estate and construction projects from inception to completion.
• Building strong client relationships through exceptional project execution.
• Driving project quality, cost efficiency, and timely delivery.
• Leading multidisciplinary teams to achieve outstanding project outcomes.
• Supporting the company’s growth through business development and strategic client engagement.