ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talen...
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About The Role
- As an Operations Analyst, you will play a pivotal role in ensuring the seamless execution and optimization of operational processes to support ALX's mission and community impact. With a focus on our growing network of learners, founders and 100,000 alumni across Nigeria—50,000 of whom are in Lagos—you will provide the analytical backbone to drive efficiency, scalability, and strategic alignment in our operations.
As The Operations Analyst, You Will Be Responsible For
Operational Process Development and Optimization:
- Conceptualize, design, and refine operational workflows and playbooks that enhance efficiency and ensure alignment with organizational goals.
- Build and implement systems and processes that support the thriving engagement of alumni aged 18-34, facilitating their career growth and entrepreneurial ventures.
- Identify process bottlenecks and recommend solutions to improve operational effectiveness.
- Ensure all operational activities align with ALX's mission and community objectives.
- Provide detailed reports and insights to leadership on operational efficiency and impact, guiding future strategies.
Facilitate Data Driven Decision Making
- Monitor and analyze key operational and community engagement metrics to assess performance and identify opportunities for improvement.
- Develop dashboards and reports to track alumni engagement, program impact, and operational KPIs.
- Leverage data insights to inform decision-making and strategic planning across the organization.
- Collect and analyze feedback through surveys, interviews, and direct observations to inform community development initiatives.
- Translate feedback into actionable insights, ensuring alumni needs and expectations are consistently met or exceeded.
Communication And Stakeholder Coordination
- Act as a liaison between community teams and internal stakeholders, ensuring alignment on operational goals and messaging consistency.
- Provide regular updates on operational progress and alumni engagement metrics to key stakeholders.
- Oversee the integration and utilization of digital tools and platforms to streamline operations and enhance alumni engagement.
- Support the moderation and management of member-facing portals, ensuring timely responses and updates.
Market Insight And Brand Amplification
- Collaborate with marketing and communications teams to ensure alignment on brand voice and image.
- Contribute to the development of community-focused campaigns and initiatives that resonate with alumni.
- Manage virtual engagement strategies, including email communications, newsletters, and portal moderation.
Requirements
- Educational Background: A Bachelor’s or Master’s degree in Computer Science, Applied Mathematics, Statistics, or any Analytical discipline. An MBA or an advanced professional degree is a plus.
- Relevant Experience: At least 6 years of relevant industry experience in data analysis, business intelligence, or analytics functions, ideally in a fast-growing startup or consulting environment.
- Problem-Solving Abilities: Strong analytical and critical thinking skills, with the ability to synthesize complex information effectively and provide actionable insights.
- Data Analysis Proficiency: Fluent in SQL with experience working with large data sets and relational databases. Proficiency in data analysis tools such as Excel, Tableau, SQL, or similar platforms. Experience with NoSQL databases, Python, R programming, or statistical and experimental design is a plus.
- Excellent Communication Skills: Superior verbal and written communication skills to convey complex information clearly and concisely to various stakeholders.
- Presentation Skills: Proven experience in creating compelling and visually appealing slide decks using presentation software (e.g., Google Slides, Prezi, PowerPoint, Keynote).
- Project Management Experience: Experience in managing strategic projects, coordinating cross-functional teams, and ensuring timely and successful project completion. Familiarity with project management methodologies and tools (e.g., Asana, Trello, Microsoft Project).
- Technical Proficiency: Proficiency in Google Suite and other relevant software and tools used in data analysis, project management, and business operations. Tech-savvy with the ability to quickly learn and adapt to new technologies.
- Data Visualization: Proficiency in data visualization techniques and tools to create meaningful and impactful reports and dashboards.
- Interpersonal and Professional Skills: Strong interpersonal skills to build and maintain relationships with internal and external stakeholders. Ability to work collaboratively with diverse teams and individuals.
- Professionalism and Confidentiality: Proven experience in maintaining confidentiality in previous roles. High level of professionalism and the ability to handle sensitive and confidential information with discretion.
- Flexibility and Adaptability: Ability to work effectively in a fast-paced, dynamic environment with changing priorities. Willingness to adapt to new challenges and responsibilities as they arise.
- Process Improvement Experience: Experience in identifying inefficiencies, proposing solutions, and leading process improvement initiatives. Familiarity with continuous improvement methodologies such as Lean or Six Sigma is a plus.
- Administrative Skills: Proficiency in managing administrative tasks such as scheduling, email management, and document preparation. Ability to provide meeting support, including note-taking and action item follow-up.
- Research and Data Gathering: Strong research skills to gather and analyze data to support decision-making processes. Ability to conduct market research, benchmark against best practices, and provide strategic insights.
Person Specification/Attributes
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
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About The Role
- As a Community Development Manager, you will build, nurture and scale a thriving Tech community that catalyzes powerful and transformative shared experiences and enduring relationships. In Nigeria we have a community of 100,000 alumni all over Nigeria with 50,000 in Lagos and some who are outside Nigeria.
- Your role will entail the conceptualization, design and execution of a Community Management and Development Playbook and game plan that catalyzes a community of practice, of people aged 18-34 building their careers and ventures as well as the formation of powerful relationships across members.
- You will build systems and processes for alumni to thrive and find value with ALX.
- You will also be at the forefront of our community’s brand voice and image, reviewing social media and other marketing metrics to build and improve campaign strategies and crafting responses to customers’ feedback and messages on various platforms. You will make our members and prospective members feel supported and heard, enabling consistent feedback loops. You will manage all communication and virtual engagement with our members--eg weekly emails, newsletters, portal moderation etc.
- You will also have a very data driven approach, capturing relevant community engagement metrics, and monitoring performance to inform community engagement. You will manage customer feedback via observation, surveys, and interviews to inform community development. You will also play a key coordination role internally, regularly liaising with internal stakeholders across the organization to inform on community progress, stay updated on internal developments, and ensure message and brand consistency.
As the Community Development Manager, you will be responsible for:
Building a Community Of Practice
- Segment the community appropriately based on different metrics - age, occupation, location and other interests
- Establish a structured platform for alumni and stakeholders to share insights, best practices, and innovative approaches across industries.
- Organize and find regular webinars, workshops, and forums to encourage peer-to-peer learning and skill-building.
- Develop an accessible repository of tools, templates, and resources to support professional growth and collaborative efforts.
Building an Automated Placement Engine
- Outline clear goals for the placement engine, focusing on scalability, efficiency, and personalized opportunities for alumni.
- Use AI and machine learning to match alumni with job opportunities based on skills, career goals, and market demand.
- Design a user-friendly interface that simplifies navigation and empowers alumni to manage their placement preferences seamlessly.
- Secure grants and/or partnerships with businesses, graduate schemes, start ups, the government and recruiters to ensure placements at scale.
- Regularly analyze metrics such as placement rates and user satisfaction to refine the engine and improve outcomes.
Strategic Impact And Performance Analysis
- Develop KPIs that align with organizational objectives and measure the strategic impact of engagement and placement initiatives and programs.
- Use robust data analytics tools to track performance and identify trends in alumni engagement and success.
- Create comprehensive and intuitive weekly and monthly reports that highlight achievements, lessons learned, and areas for improvement.
- Incorporate insights from performance analysis into strategy refinement for continuous improvement.
Market Insight And Brand Amplification
- Stay informed about industry trends and developments. Leverage insights to identify new partnership opportunities and enhance our market presence
- Develop and maintain relationships with government bodies, building linkages, securing partnerships and, advocating for policies that support tech education, employment, youth employment and job creation initiatives.
- Highlight success stories and testimonials to showcase the tangible benefits of being part of the ALX alumni network.
- Partner with influential alumni to amplify ALX's brand and market positioning.
- Conduct regular surveys to understand alumni needs, industry trends, and emerging opportunities.
- Use targeted campaigns to elevate brand visibility and attract potential partners and participants.
Requirements
- Professional Experience: A minimum of 8 years experience in either product development, operations, community management, marketing or any related and relevant field; in either the profit or the nonprofit sector, with experience in both sectors the most desirable. Additional experience in project management, grant writing, events activation, youth engagement, and community service will be advantageous.
- Educational Background: A bachelor’s degree in any field with an excellent academic track record.
- Language Proficiency: Fluency in English, both verbal and written. Knowledge of French and other local languages is a plus.
- Relationship Management At Scale: Exceptionally skilled in communication, with a strong focus on customer service and a commitment to always prioritize our customers' needs.
- Partnership and Business Development Expertise: Proven experience in grant writing, partnership management and business development, with a knack for strategic planning and effective execution.
- Attention to Detail: A meticulous approach to ensure the highest level of customer experience and responsiveness.
- Data Analysis Skills: Experience in using data and metrics to guide decision-making and foster continuous improvement.
- Communication and Presentation Abilities: Excellent skills in articulating and conveying ideas effectively in both verbal and written forms.
- Interpersonal Competence: A collaborative mindset and the ability to work effectively with diverse teams.
- Learning and Growth Orientation: A humble attitude with openness to feedback, coupled with an insatiable curiosity and eagerness for personal and professional growth.
- Creativity and Innovativeness: A tendency to bring imaginative and fresh ideas to various situations.
- Sector Knowledge and Willingness to Travel: Familiarity with the tech sector, job market trends, and the educational landscape, and the willingness to travel and represent the organization at events and conferences.
Person Specification/Attributes
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
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Role Summary
- As a Learning Experience Fellow at ALX, you will be instrumental in shaping the future of education in Africa. The data programmes equip learners with the skills and knowledge needed to succeed in today’s data-driven world. They learn to leverage powerful tools to analyse complex datasets, uncover valuable insights, and make data-based decisions. This role combines advanced data expertise with educational leadership to deliver transformative learning experiences. You will be responsible for managing data programs, implementing analytics solutions, and building technical capabilities among learners. The ideal candidate brings strong technical skills in data analytics, experience in educational leadership, and a passion for developing the next generation of data professionals in Africa. Read more about the data programmes here.
Key Responsibilities
Program Leadership:
- Own the end-to-end lifecycle of the data programs (data science, data analytics, data engineering), from enrollment to Karibu, community management, learner experience and engagement, tracking, advocacy and support, to Tambali and a seamless handover to alumni. .
- Collaborate cross-functionally within the Lagos City Team, City Teams as a whole, Central program teams, and then Talent Readiness, Talent Experience, Selection, Brand, etc., to ensure program alignment with ALX's strategic goals.
- Drive continuous improvement in program delivery with the north star being graduation, leveraging data-driven insights to optimize learner experiences.
Community Building & Technical Mentorship:
- Foster a strong data learning community that encourages collaboration and knowledge sharing
- Organize technical workshops, hackathons, and data projects to enhance practical skills
- Mentor learners in advanced data analytics and visualization techniques
- Lead team projects and guide learners through technical challenges
- Create opportunities for peer learning and technical skill development
Data Analytics and Visualization:
- Design and implement comprehensive data analytics solutions for tracking program performance
- Create automated dashboards and reporting systems for monitoring learner progress
- Develop and maintain visualization tools to communicate program metrics effectively
- Train learners in using various data processing and visualization tools
- Implement data quality controls and validation processes
Operational Excellence:
- Oversee the day-to-day operations of your program, including scheduling, upholding codes of conduct, resource allocation, and financial stewardship..
- Ensure adherence to ALX's operational standards and processes.
- Collaborate with the technical team to troubleshoot any technical issues and maintain a seamless learning experience.
Required Qualifications
- Minimum 5 years of work experience in data analytics, education, or program management
- Strong technical background in data analysis and visualization
- Experience with dashboard development and automation
- Proven track record in team leadership and project management
- Bachelor's degree in Data Science, Analytics, or a related field
- Expertise in data processing tools and programming languages
Essential Qualities
- Demonstrated bias for action with examples of taking initiative to solve complex problems
- History of delivering excellence through measurable outcomes
- Strong analytical and critical thinking skills with data-driven decision-making
- Experience in building and managing learning communities
- Proven ability to lead and mentor teams
PERSON SPECIFICATION/ATTRIBUTES
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
- Qualified candidates should demonstrate a bias for action, strong analytical capabilities, and a passion for education.
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About The Role
ALX brings you this opportunity for an ALX Relationship Manager.
- We are looking to foster stronger relationships with our community of ALX graduates and are hiring an online Relationship Manager for this.
- As an online Relationship Manager, you will play a crucial role in cultivating strong relationships with your portfolio of community members and leveraging your knowledge of these individuals to drive value in the community, Your responsibilities will include building relationships, collecting and capturing data to uncover missing information and skills, learning about our talents’ career aspirations and growing their engagement with ALX. This role is a unique blend of analytical thinking, business acumen, and interpersonal skills, making it an excellent opportunity for someone who enjoys making meaningful connections.
Responsibilities
- Relationship Building: Cultivate relationships with talent to identify their career aspiration, special skills and areas of interest.
- Data Mapping: Collect and process alumni talent data which will be used to provide valuable insights to to foster meaningful relationships.
- Strategic Outreach: Initiate contact with talent to discuss learning more about them and communicate why they should engage with our community. Communicate effectively to highlight how they can participate and generate the value they want to see in the community
- Data Reporting: Maintain accurate and up-to-date records of all talent details and talent interactions. Ensure the integrity of data within the talent pool.
- Talent Data Analysis: Gather detailed information about talent and their aspirations to identify potential trends that can be used to make smarter decisions as an organization.
Requirements
- Excellent interpersonal, communication and presentation skills are essential for engaging with talent effectively.
- Strong analytical skills to assess talent interest, skills and aspirations.
- Empathetic and adaptable, able to understand the needs of the talent .
- A proactive and self motivated attitude with a desire to contribute to the business strategy in seeking out opportunities.
- Ability to think creatively and find innovative solutions to ensure a great experience for our talent.
- Collaborative mindset, able to work seamlessly with cross-functional teams to achieve success.
- Networking abilities to build and maintain relationships with talent.
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About The Role
- As a Sales & Partnerships Manager, you will be instrumental in leading our strategic B2B and B2G engagement initiatives. Your role is central to developing key relationships and alliances that resonate with our mission to advance technology education and career prospects. You will also be pivotal in driving learner visibility and supporting graduate success. With your deep understanding of market trends and a talent for meaningful collaboration, you will significantly contribute to our organizational growth and bolster our standing in the technology education sector.
As the Sales & Partnerships Manager, you will be responsible for:
Partnership Development And Management
- Identify and cultivate relationships with businesses, industry bodies, associations, educational institutions, and government entities that strategically align with our mission, particularly in learner recruitment and graduate job placement.
- Lead negotiations, clearly articulating roles, responsibilities, and mutual benefits. Formulate partnership agreements that underpin long-term, sustainable collaboration.
Operational Excellence In Sales & Partnerships
- Identify and pursue local, regional and international grant opportunities aligned with organizational goals.
- Draft compelling proposals and applications that highlight the organization’s impact and potential.
- Collaborate with corporations and individual donors to fulfill CSR initiatives and ensure seamless donation processes.
- Develop and implement strategies to engage Nigerian and diaspora communities in fundraising activities.
- Develop joint programs, such as workshops and events, that align with the interests of both the organization and its partners.
- Work closely with marketing teams to ensure co-branded initiatives effectively enhance market reach and elevate the brand.
- Monitor and evaluate the success of these initiatives, leveraging insights to optimize future collaborations.
Strategic Impact And Performance Analysis
- Establish a tracking system for fundraising initiatives to monitor application status and ensure timely follow-ups.
- Oversee Documentation and Lifecycle Management of B2B and B2G Partnerships and ensure all partnership agreements are accurately documented and stored in a centralized, accessible system.
- Conduct regular reviews of partnership agreements to assess alignment with organizational objectives and evolving needs.
- Maintain a lifecycle management process to track partnership performance, renewal timelines, and exit strategies.
- Monitor key performance indicators, focusing on program enrollment, learner satisfaction, and job placement effectiveness.
- Analyze partnership performance, providing stakeholders with insights and strategies for optimization.
- Provide detailed impact reports to donors, showcasing the outcomes of their contributions.
Market Insight And Brand Amplification
- Stay informed about industry trends and developments. Leverage insights to identify new partnership opportunities and enhance our market presence through joint marketing and public relations activities.
Government Engagement And Advocacy
- Develop and maintain relationships with government bodies, building linkages, securing partnerships and, advocating for policies that support tech education, employment, youth employment and job creation initiatives.
Continuous Feedback Integration
- Actively seek and integrate feedback from both partners and internal teams to refine and evolve partnership strategies, ensuring alignment with our organization's dynamic needs.
Requirements
- Professional Experience: A minimum of 8 years experience in sales and partnerships in either the profit or the nonprofit sector, with experience in both sectors the most desirable. Additional experience in project management, events activation, youth engagement, and community service will be advantageous.
- Educational Background: A bachelor’s degree in any field with an excellent academic track record.
- Language Proficiency: Fluency in English and French, both verbal and written. Knowledge of other local languages is a plus.
- Relationship Management: Exceptionally skilled in communication, with a strong focus on customer service and a commitment to always prioritize our customers' needs.
- Partnership and Business Development Expertise: Proven experience in partnership management and business development, with a knack for strategic planning and effective execution.
- Attention to Detail: A meticulous approach to ensure the highest level of customer experience and responsiveness.
- Data Analysis Skills: Experience in using data and metrics to guide decision-making and foster continuous improvement.
- Communication and Presentation Abilities: Excellent skills in articulating and conveying ideas effectively in both verbal and written forms.
- Interpersonal Competence: A collaborative mindset and the ability to work effectively with diverse teams.
- Learning and Growth Orientation: A humble attitude with openness to feedback, coupled with an insatiable curiosity and eagerness for personal and professional growth.
- Creativity and Innovativeness: A tendency to bring imaginative and fresh ideas to various situations.
- Sector Knowledge and Willingness to Travel: Familiarity with the tech sector, job market trends, and the educational landscape, and the willingness to travel and represent the organization at events and conferences.
Person Specification/attributes
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
Method of Application
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