Community Development Manager at ALX Africa

About The Role

• As a Community Development Manager, you will build, nurture and scale a thriving Tech community that catalyzes powerful and transformative shared experiences and enduring relationships. In Nigeria we have a community of 100,000 alumni all over Nigeria with 50,000 in Lagos and some who are outside Nigeria.
• Your role will entail the conceptualization, design and execution of a Community Management and Development Playbook and game plan that catalyzes a community of practice, of people aged 18-34 building their careers and ventures as well as the formation of powerful relationships across members.
• You will build systems and processes for alumni to thrive and find value with ALX.
• You will also be at the forefront of our community’s brand voice and image, reviewing social media and other marketing metrics to build and improve campaign strategies and crafting responses to customers’ feedback and messages on various platforms. You will make our members and prospective members feel supported and heard, enabling consistent feedback loops. You will manage all communication and virtual engagement with our members--eg weekly emails, newsletters, portal moderation etc.
• You will also have a very data driven approach, capturing relevant community engagement metrics, and monitoring performance to inform community engagement. You will manage customer feedback via observation, surveys, and interviews to inform community development. You will also play a key coordination role internally, regularly liaising with internal stakeholders across the organization to inform on community progress, stay updated on internal developments, and ensure message and brand consistency.

As the Community Development Manager, you will be responsible for:

Building a Community Of Practice

• Segment the community appropriately based on different metrics - age, occupation, location and other interests
• Establish a structured platform for alumni and stakeholders to share insights, best practices, and innovative approaches across industries.
• Organize and find regular webinars, workshops, and forums to encourage peer-to-peer learning and skill-building.
• Develop an accessible repository of tools, templates, and resources to support professional growth and collaborative efforts.

Building an Automated Placement Engine

• Outline clear goals for the placement engine, focusing on scalability, efficiency, and personalized opportunities for alumni.
• Use AI and machine learning to match alumni with job opportunities based on skills, career goals, and market demand.
• Design a user-friendly interface that simplifies navigation and empowers alumni to manage their placement preferences seamlessly.
• Secure grants and/or partnerships with businesses, graduate schemes, start ups, the government and recruiters to ensure placements at scale.
• Regularly analyze metrics such as placement rates and user satisfaction to refine the engine and improve outcomes.

Strategic Impact And Performance Analysis

• Develop KPIs that align with organizational objectives and measure the strategic impact of engagement and placement initiatives and programs.
• Use robust data analytics tools to track performance and identify trends in alumni engagement and success.
• Create comprehensive and intuitive weekly and monthly reports that highlight achievements, lessons learned, and areas for improvement.
• Incorporate insights from performance analysis into strategy refinement for continuous improvement.

Market Insight And Brand Amplification

• Stay informed about industry trends and developments. Leverage insights to identify new partnership opportunities and enhance our market presence
• Develop and maintain relationships with government bodies, building linkages, securing partnerships and, advocating for policies that support tech education, employment, youth employment and job creation initiatives.
• Highlight success stories and testimonials to showcase the tangible benefits of being part of the ALX alumni network.
• Partner with influential alumni to amplify ALX's brand and market positioning.
• Conduct regular surveys to understand alumni needs, industry trends, and emerging opportunities.
• Use targeted campaigns to elevate brand visibility and attract potential partners and participants.

Requirements

• Professional Experience: A minimum of 8 years experience in either product development, operations, community management, marketing or any related and relevant field; in either the profit or the nonprofit sector, with experience in both sectors the most desirable. Additional experience in project management, grant writing, events activation, youth engagement, and community service will be advantageous.
• Educational Background: A bachelor’s degree in any field with an excellent academic track record.
• Language Proficiency: Fluency in English, both verbal and written. Knowledge of French and other local languages is a plus.
• Relationship Management At Scale: Exceptionally skilled in communication, with a strong focus on customer service and a commitment to always prioritize our customers' needs.
• Partnership and Business Development Expertise: Proven experience in grant writing, partnership management and business development, with a knack for strategic planning and effective execution.
• Attention to Detail: A meticulous approach to ensure the highest level of customer experience and responsiveness.
• Data Analysis Skills: Experience in using data and metrics to guide decision-making and foster continuous improvement.
• Communication and Presentation Abilities: Excellent skills in articulating and conveying ideas effectively in both verbal and written forms.
• Interpersonal Competence: A collaborative mindset and the ability to work effectively with diverse teams.
• Learning and Growth Orientation: A humble attitude with openness to feedback, coupled with an insatiable curiosity and eagerness for personal and professional growth.
• Creativity and Innovativeness: A tendency to bring imaginative and fresh ideas to various situations.
• Sector Knowledge and Willingness to Travel: Familiarity with the tech sector, job market trends, and the educational landscape, and the willingness to travel and represent the organization at events and conferences.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.