HR Assistant at Crovation Limited

Job Summary

• The HR Assistant Officer will provide support for human resource functions, office administration, and customer service operations at Crovation Limited.
• The successful candidate will assist in maintaining accurate staff records, coordinating recruitment and attendance, managing office documentation, responding to client enquiries, and ensuring a smooth and professional customer experience.
• The role requires a highly organised, proactive, professional, and customer-focused individual who can handle administrative duties, support HR processes, and maintain positive relationships with prospective and existing property clients.

Responsibilities
Human Resources Support:

• Assist with recruitment, staff records, attendance, and leave management.
• Monitor staff punctuality, compliance, and adherence to company policies.
• Prepare HR documents and support onboarding, performance reviews, and probation tracking.
• Compile staff reports and maintain confidentiality of employee records.

Administrative and Office Management:

• Maintain an organised, functional, and well-equipped office.
• Manage correspondence, calls, emails, filing, and company documentation.
• Monitor office supplies, petty cash, expenses, and maintenance needs.
• Coordinate meetings, interviews, appointments, and prepare minutes and reports.
• Ensure compliance with office procedures and administrative policies.

Customer Service and Client Relations:

• Respond professionally to property enquiries and provide accurate, approved information.
• Direct prospective clients to the appropriate sales or client relations personnel.
• Follow up on client payments, allocations, documentation, and outstanding issues.
• Maintain client records, handle routine complaints, and escalate complex matters.
• Coordinate appointments, site inspections, and allocation exercises.
• Promote client satisfaction, repeat business, and referrals.

Reporting and Compliance:

• Prepare accurate daily and weekly reports on HR, administrative, and client service activities.
• Maintain accurate and up-to-date staff and client records.
• Protect confidential company, employee, and client information.
• Comply with company policies, reporting procedures, and professional standards.
• Perform other reasonable duties assigned by Management.

Requirements

• OND, HND, or Bachelor's Degree in Human Resource Management, Business Administration, Office Technology and Management, Customer Relations, or a related discipline.
• 5 – 7years of relevant experience in HR support, administration, customer service, or office operations.
• Previous experience in a real estate company will be an advantage.
• Good written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, Google Workspace, email, and basic record-management systems.
• Strong organisational, documentation, and time-management skills.
• Ability to handle multiple responsibilities and meet deadlines.
• Professional telephone etiquette and client-handling skills.
• High level of integrity, discretion, attention to detail, and confidentiality.
• Ability to work independently while supporting a team.