Hotel General Manager at Venmac Resources Limited

Job Summary

We are seeking a highly experienced, results-driven, and commercially minded Hotel General Manager to oversee the overall operations and performance of our hotel. The successful candidate will be responsible for ensuring excellent guest experiences, driving revenue growth, managing costs, developing staff, and maintaining high standards across all departments.

The ideal candidate must have a strong background in hotel operations, leadership, financial management, sales and marketing, and hospitality service delivery. He or she must demonstrate the ability to lead diverse teams, improve operational efficiency, increase occupancy and profitability, and maintain the hotel's reputation for quality service.

Key Responsibilities

Hotel Operations and Administration

• Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Kitchen, Maintenance, Security, Sales and Marketing, and Finance.
• Ensure smooth coordination between departments and consistent delivery of hotel services.
• Establish and enforce operational procedures, service standards, and internal controls.
• Conduct regular inspections to ensure cleanliness, maintenance, safety, and service quality.
• Ensure compliance with applicable hospitality regulations, health and safety requirements, and internal policies.

Revenue Growth and Business Development

• Develop and implement strategies to increase room occupancy, revenue, and overall profitability.
• Monitor room rates, occupancy levels, average daily rate (ADR), and revenue per available room (RevPAR).
• Drive sales initiatives, corporate account acquisition, partnerships, and repeat business.
• Work closely with the Sales and Marketing team to improve the hotel's market visibility and competitive positioning.
• Identify new business opportunities and develop strategies to maximise revenue across rooms, restaurants, bars, events, and other revenue-generating outlets.

Financial Management and Cost Control

• Prepare and manage departmental budgets, forecasts, and operating plans.
• Monitor revenue, expenditure, payroll, inventory, and operational costs.
• Review financial reports and take corrective action where necessary.
• Implement effective cost-control measures without compromising guest satisfaction or service standards.
• Prevent revenue leakages, wastage, fraud, and unauthorised expenditure.
• Ensure proper accountability for cash handling, billing, purchasing, stock management, and financial reporting.

Staff Leadership and Human Resource Management

• Recruit, train, supervise, motivate, and develop hotel employees in collaboration with the Human Resources department.
• Set clear performance targets and hold departmental heads accountable for results.
• Conduct regular management meetings, performance reviews, and operational briefings.
• Promote teamwork, discipline, professionalism, and a strong service culture.
• Address staff grievances, performance issues, and workplace conflicts fairly and promptly.
• Identify training needs and implement programmes that improve employee competence and productivity.

Guest Experience and Service Quality

• Ensure exceptional guest service throughout the guest journey, from reservation and check-in to check-out.
• Monitor guest feedback, online reviews, complaints, and satisfaction levels.
• Resolve escalated guest complaints professionally and promptly.
• Establish service recovery procedures and ensure that guest concerns are used to improve operations.
• Promote a culture in which every employee understands that guest satisfaction is central to the hotel's success.

Sales, Marketing and Brand Management

• Collaborate with the Sales and Marketing team to develop effective promotional strategies.
• Strengthen relationships with corporate clients, travel agencies, tour operators, event planners, and online travel agencies.
• Monitor competitors, market trends, customer preferences, and pricing strategies.
• Support digital marketing initiatives and improve the hotel's online reputation.
• Develop strategies to attract new customers while retaining existing guests.

Asset Management, Safety and Compliance

• Ensure proper maintenance and protection of hotel facilities, equipment, furniture, and other assets.
• Coordinate preventive maintenance to minimise equipment breakdowns and service interruptions.
• Enforce security procedures, emergency response plans, and workplace safety standards.
• Ensure appropriate food safety, hygiene, fire safety, and environmental practices.
• Maintain accurate operational records and ensure compliance with relevant statutory requirements.

Reporting and Strategic Planning

• Prepare regular operational and financial performance reports for the Managing Director, CEO, Board, or hotel owners, as applicable.
• Analyse performance indicators and recommend measures to improve business results.
• Translate management objectives into actionable departmental targets.
• Develop short-term and long-term business plans that support sustainable growth.
• Identify operational weaknesses, recommend solutions, and follow through on implementation.

Requirements and Qualifications

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
• A postgraduate qualification or professional certification in hospitality or business management will be an added advantage.
• Minimum of 7–10 years of relevant hotel industry experience, including at least 3–5 years in a General Manager, Hotel Manager, or comparable senior leadership position.
• Proven experience managing hotel operations, budgets, revenue performance, and departmental teams.
• Demonstrable success in improving occupancy, revenue, profitability, guest satisfaction, or operational efficiency.
• Strong knowledge of hotel property management systems (PMS), reservation systems, online travel agencies (OTAs), and hotel revenue management.
• Sound understanding of financial reporting, budgeting, cost control, inventory management, and internal controls.
• Excellent leadership, communication, negotiation, problem-solving, and decision-making skills.
• Strong organisational ability and the capacity to manage multiple priorities in a fast-paced environment.
• High integrity, professionalism, accountability, and commercial awareness.
• Proficiency in Microsoft Office and hotel reporting tools.

Key Performance Indicators (KPIs)

The successful candidate will be assessed against measurable performance indicators, including:

• Room occupancy and revenue growth.
• Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR).
• Overall hotel profitability and operating cost performance.
• Guest satisfaction scores and online reviews.
• Staff productivity, retention, and departmental performance.
• Compliance with operational standards and approved budgets.
• Effectiveness of sales initiatives and corporate account development.
• Reduction in wastage, revenue leakages, and unnecessary expenditure.
• Timeliness and accuracy of management reports.

Personal Attributes

The ideal candidate must be:

• A strong and decisive leader who leads by example.
• Commercially minded and focused on measurable results.
• Guest-oriented, professional, and service-driven.
• Financially disciplined and attentive to operational details.
• Proactive, innovative, and solution-oriented.
• Firm but fair in managing people and enforcing standards.
• Able to work under pressure and make sound decisions.
• Committed to continuous improvement and high hospitality standards.

Interested and qualified candidates should submit their updated CV, clearly highlighting their hotel management experience, leadership achievements, and measurable contributions to hotel revenue, profitability, and service quality.

Only candidates with substantial hotel management experience and a proven record of operational leadership will be considered.

We are looking for a leader who can do more than supervise daily operations—a professional who can build a strong team, improve performance, grow revenue, control costs, and position the hotel for sustainable success.