Jobs at MacTay Consulting

Key Responsibilities

• Manage the service Management team for the Experience Centre.
• Responsible for all SLA ownership and their defense within the business.
• Responsible for post sales Customer satisfaction.
• Overall responsibility for all the service issues escalated by the customers.
• Responsible for the end to end customer experience. 
• Responsible for the design and management of customer interaction to meet and exceed expectations. 
• Coordinate training needs and implement appropriate training programs for all experience Centre staff.
• Maintains excellent relationships with customer through superior customer service.

Qualifications, Experience and Skills

• Minimum of a first degree in Commercial, Business Administration, Economics, or other related fields.
• Possession of MBA certification would be an added advantage.
• Minimum of 15 years’ experience in service management in an Experience Centre or a Customer facing setup.
• Customer service, Negotiating and influencing, analysis and decision making, and management skills.

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Summary

• As an Area Sales Manager, you will be responsible for providing leadership and guidance to sales officers in a specific territory to achieve shared sales targets and goals

Responsibilities

• Monitor and report on sales performance
• Manage and coach the sales team
• Assist in developing the annual marketing and sales plans
• Build sales pipeline for new business opportunities

Requirements

• A Bachelor’s Degree in Marketing, Business Management, or related field is preferred.
• Proven sales experience: FMCG sales experience is preferred.
• Outstanding negotiation and consultative sales skills.
• Exceptional customer service skills
• Previous industry experience