Job Vacancies at GUS Consulting Limited

Purpose

• To provide leadership in consistently dimensioning and managing risk and ensuring the enforcement of operational and financial internal controls system that will help management to safeguard the organization’s resources, produce reliable financial reports, and comply with laws and regulations.
• The enforcement or risk management and internal control practices will ensure a reduction in the possibility of significant errors, irregularities, and fraud by assisting in their timely detection when they do occur.

Duties and Responsibilities

• Ensure implementation of treasury and Cash management policies in the back office and report identified weaknesses.
• Conduct Special Investigation as may be assigned from time to time.
• Conduct spot checks, stock-taking and other functions as may be assigned from time to time.
• Identify areas of financial and administrative strengths and weaknesses and develop best practices.
• Carry out detailed investigations when discrepancy, cash suppression or fraud is noticed.
• Conduct internal control checks and records to safeguard BIL’s assets working with the control officers.
• Develop and implement appropriate operating procedures to ensure compliance with BIL and industry policies.
• Monitor and provide advice to management to minimize risk resulting from poor controls.
• Recommend market risk limits (dealer limits, exposure limits etc) in line with the approved market risk appetite of the Bank.
• Support and advise internal control officers with their analysis and day-today tasks
• Support and advise risk officer with his / her analysis and day-today risk management tasks.
• Suggest, develop, and implement measures for a better risk management framework and the improvement of internal controls.
• Ensure detailed understanding of all Profit and Loss and risk drivers and ensure compliance levels against established risk appetite.
• Systematically identify, assess, monitor, and report market risk through active portfolio analysis and engagement with the business areas.
• Design the organisation’s market risk strategy working with the risk officer.
• Any other duties as assigned by the CEO

KPIs:
The following KPIs shall be used to monitor the performance of the HOD:

• Low levels of losses and frauds due to policy and control violations
• Number of improvement opportunities identified per audit exercise/functional area/operating companies
• Level of company-wide adherence to internal controls Accuracy and timeliness of audit reports
• Efficiency of the company’s processes
• Number of frauds/fraudulent intentions detected
• Company employee adherence to internal controls and policies
• Frequency of customer complaint/commendation on service provided.

Requirements

• Degree in Accounting, Finance, Risk Management, and related discipline from a recognized university
• Professional qualifications such as ACA, ACCA, ACIB, CFA, CISA is desirable
• A Minimum of 10 years’ experience, with at least 5 years in a risk management and /or internal control roles.

Required Knowledge, Skills & Abilities:
The incumbent must have proficient knowledge, skills and abilities in the following areas:

• Excellent risk assessment and mitigation skills
• Good managerial / supervisory skills
• Excellent analytical and numerical skills
• Excellent problem-solving skills
• Excellent writing and communications skills.
• Strong time management skills
• Interpersonal skill
• Ability to work effectively under pressure.
• Good decision-making skills

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The Role

• In this role you will be responsible for building out a robust, Customer Success Program, including finding innovative ways to accomplish identified outcomes.
• You will own the post-sale customer journey, including onboarding and training, technical support, referral requests, and cross-selling new products or functionality into our existing customer base.
• While we have had great customer support and retention thus far, you will be in a position to make a big impact moving forward, carrying the torch and upholding the standards of service for hundreds of Terragons customers.

Onboarding and training:

• Oversee our primary contacts for the onboarding of new customers, training of platform endusers.
• Oversee completion of customer needs and/or management of contractors and outsourced resources to perform work.
• Oversee management of the knowledge base, addition of new articles as needed and ensuring everything is up-to-date and accurate.
• Become a subject matter expert on our technology, and clearly articulate its value in writing, over the phone dialog, and at the occasional in-person industry event.

Support and retention:

• Deepen our customer retention support by preparing the strategy and program for this while working closely with the commercial team to roll this out
• Oversee providing exceptional customer support within established SLA guidelines, track and report out related metrics.
• Oversee management of the long-term health of the customer base by identifying and pre-empting areas of risk or concern; drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed by extracting the most value from our SaaS tools.
• Understand customer sentiment and outcomes by communicating, defining and tracking health metrics, run NPS and gather other feedback.
• Oversee maintenance of a cadence of communicating with customers about needs and adoption trends via surveys and other tools, and educating them via their preferred channel of communication.

Sales and Product:

• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate with the engineering and product development team to troubleshoot technical issues raised by customers.
• Curate the forums, utilize surveys and webinars to determine what feature requests are most needed, and advocate for them on the product team.
• Collaborate closely with sales to drive opportunities.

Who We're Looking For
You are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.) In addition:

• Candidates should possess a Bachelor's Degree / Master's Degree qualification
• You have 9+ years of experience in a similar role, 3+ of which should be from a SaaS company.
• You have a high level of attention to detail, and accuracy matters to you.
• You are empathetic and have a real desire to help our customers reach their goals.
• You have good taste: not necessarily a design background, but you know what good looks like (or simply how to rectify bad content, and teach clients good vs bad).
• You can get excited about helping our users get the most out of our tools – including giving tough love when they are using them incorrectly.
• You are driven, self-motivated, enthusiastic, have a “can do” attitude and a results-driven mentality with a bias for speed and action (while not missing the details!)
• You have excellent communication and interpersonal skills, and are able to be flexible and operate effectively with uncertainty and change.
• Bonus: you have a good understanding of marketing and martech solutions, and you have great experience with CRM systems such as Hubspot, Salesforce, Zoho, etc.
• You’re just as happy getting your hands dirty with implementation work as you are building out high-level systems/processes, and managing a large team.

What You'll Enjoy

• Salary Range: Very attractive
• Health Insurance
• Hybrid work (In-office and WFH)
• Leave allowance.