Jobs at 9mobile Nigeria

Job Summary

• Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
• Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
• Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.
• Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Principal Functions
Tactical:

• Assist in the definition of the division's plans, policies, projects, and service levels.
• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.

Operational:

• Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
• Analyse, Detect & Report any problem due to capacity shortages.
• Coordinate the preparation of technical reports on network quality/ performance.
• Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
• Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
• Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
• Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
• Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
• Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
• Manage vendor performance evaluation and ensure agreed SLAs are achieved.
• Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Monitor and control the budgetary needs of the unit/function.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)
• Perform any other duties as assigned by the Chief Technical Officer (CTO).

Educational Requirements

• First Degree or equivalent in Electrical Engineering
• Postgraduate degree/relevant professional qualification
• Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position
• Knowledge
• Network Operations
• Network Performance
• Network Security and Assurance
• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications.

Skills:

• Leadership and People Management
• Accountability
• Communication
• Problem Solving
• Behavior
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

go to method of application »

Job Summary

• This role undertakes the operations of the relevant Business Support Systems (BSS)covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
• The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
• The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Principal Functions
Tactical:

• Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
• Enforce BSS related processes and procedures.
• Provide input on BSS Operations to other relevant IT processes and procedures.
• Provides advisory services to IT Senior Management on BSS and operations
• Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
• Support project planning and execution within the BSS domain
• Drive continual enhancements and improvements to the BSS and processes for business benefits.
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
• Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
• Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

Operational:

• Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
• Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
• Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
• Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
• Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
• Implement a system to validate the integrity of replication and all DR processes / services between the primary and DR sites and provide periodic reports to IT Management.

Educational Requirements

• Bachelor's Degree in Engineering / Sciences from an accredited college/university preferred.
• Strong customer-centricity is required.
• 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
• Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience inworking / negotiating through complex issues and providing alternative solutions.
• Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.