Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Department: Moniebook
Reports to: General Manager
About this role
- As the Head of Category Management, you will own the growth and protection of Moniepoint's revenue after the crucial first two months.
- By focusing on retention, timely renewals, and smart upsell strategies, you will make sure our customers find continuous value in our products across every category and geography.
- In this role, you will lead an active team of Category Managers and Brand Managers, turning data-led insights into strong commercial actions that help our business and our partners succeed.
- Ultimately, you will ensure that when businesses choose Moniepoint, they stay with us because we never stop coming through for them.
Responsibilities
- Lead & Develop: Coach, mentor, and build a high-performing team of Category Managers and Brand Managers, establishing a culture of mastery and continuous growth.
- Revenue Protection & Growth: Directly own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across all business categories and locations.
- Executive Reviews: Design and run category and brand executive reviews, presenting clear performance trends to senior leadership.
- Renewal Governance: Build and maintain a robust governance framework so that no contract lapses without full visibility and proactive outreach.
- Metrics & Reporting: Keep our commercial engine running cleanly by tracking, analyzing, and reporting on key metrics for revenue protection and expansion.
- Cross-Functional Partnership: Collaborate closely with Product, Marketing, and Customer Support teams to identify new opportunities and deliver a seamless customer experience.
Experience & Background
- Required Experience: Typically 8+ years of progressive experience leading account management, category management, or customer retention teams.
- Commercial Expertise: Strong commercial acumen with a proven track record in portfolio management and high-stakes negotiation.
- Data Competency: Comfort using data to spot trends, guide strategy, and manage large customer cohorts effectively.
- Scaling Frameworks: Demonstrated experience scaling commercial systems and frameworks in fast-growing teams.
- Stakeholder Management: Natural ability to build trust and navigate relationships with senior stakeholders.
- Preferred Tech Background: Experience working in tech, fintech, SaaS, or highly regulated environments.
- Preferred Systems Experience: Proven success designing or implementing automated customer retention or renewal tracking systems.
- Preferred Market Scope: Background managing portfolios across multiple regional or geographical markets.
Skills & Competencies:
- Relationship Builder: You see the human stories behind the commercial metrics, making it easy to build trust and negotiate win-win outcomes.
- Systems Thinker: You enjoy creating clear, structured frameworks, but you always start from what is real, practical, and helpful today.
- Data-Led & Action-Focused: You use numbers to tell stories and spot opportunities, translating complex insights into simple, decisive actions.
- Thrives in Dynamic Spaces: You are comfortable navigating change and shifting priorities with calm, clear focus.
- Supportive Leader: You find genuine happiness in unlocking the potential of your team, helping them achieve mastery in their roles.
What success looks like in this role
- Sustained Retention: Month 6 customer retention is kept consistently at or above 60 percent.
- High Renewal Rates: Contract renewal rates are maintained at or above 90 percent.
- Healthy Cohort Metrics: Upsell and cohort expansion revenue comfortably exceeds the combined Customer Acquisition Cost (CAC) and Customer Retention Cost (CRC).
- Clear Renewal Governance: A transparent renewal dashboard is established, eliminating unmapped lapses.
- Team Performance: Your team is highly engaged, meeting targets, and collaborating fluidly across functions.
Why Join Us?
- Competitive compensation, benefits, and career growth opportunities.
- A collaborative and supportive work culture dedicated to professional development and continuous learning.
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Job Purpose
- The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
- This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
- Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
- Activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers measure success.
Key Responsibilities
- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform improvements to product development and the onboarding process.
Qualifications
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools.
Preferred Qualifications:
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Abia – Aba North, Aba South, Umuahia North
- Please indicate your preferred location.
About You:
- You're deeply customer-obsessed; you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient; you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible; you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting; you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling a seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.
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Job Purpose
- The Regional Security Lead ensures that our mission never stops.
- You are the guardian of our physical spaces, ensuring that every Moniepoint office is a sanctuary where our team can build and create without worry.
- By leading regional security operations, managing on-ground teams, and proactively identifying risks, you provide the stability and safety that allows financial happiness to thrive.
- You don't just react to incidents; you build the systems that prevent them.
Key Responsibilities
- Safeguard our People and Assets: Lead the implementation of security policies that protect our team, offices, and equipment across your region.
- Master the Environment: Conduct regular security assessments to spot vulnerabilities and design innovative strategies to reduce risk.
- Lead the Front Line: Supervise and mentor private security guards and armed police personnel, ensuring they perform their duties with mastery and respect.
- Build Strong Alliances: Act as our primary liaison with law enforcement and emergency services, ensuring we always have a seat at the table during emergencies.
- Investigate and Solve: Lead the response to security breaches and accidents, providing clear, factual reports that help us learn and improve.
- Empower the Team: Design and deliver training programs that equip our security personnel and employees with life-saving protocols.
- Innovate for Safety: Stay ahead of security trends and technology (like CCTV and access control) to keep our regional operations modern and resilient.
- Support Business Resilience: Provide expert guidance on asset recovery and fraud investigation when the business needs your mastery.
Qualifications
- Education: A Bachelor’s degree in Criminology, Psychology, Criminal Justice, or a related field.
- Certification: You hold a recognized security certification such as CPP, PSP, or CPO.
- Professional Background: Should have at least 5 years of experience successfully leading a security team in a guard services/physical security company or have 5 years of experience as an ex-commissioned service personnel supervisor—either in the military, police, or paramilitary.
- Integrity: A clean criminal record and the ability to pass a comprehensive background check are essential.
- Language & Culture: You speak the local dialects of the major tribes in your assigned region, allowing you to connect with the community.
- Good experience working with automated security systems like CCTV cameras, burglary alarm systems, etc.
- About You
- You are a Hero: You are driven by mastery and the desire to protect others. People count on you to come through when things get tough.
- You are Relatable: You don’t hide behind technical jargon. You communicate clearly and build trust with everyone, from the security guards to the executive team.
- You are Proactive: You don’t wait for things to go wrong. You have the "Creator" spirit, always looking for better ways to secure our future.
- You are composed: In high-pressure situations, you are the calmest person in the room. You lead with facts, not emotions.
What Success Looks Like:
- Zero Preventable Incidents: Our regional offices remain safe, secure, and fully operational.
- High Readiness: Security personnel are well-trained and respond to drills or real-world events with 100% precision.
- Strong Community Ties: You have built a network of local stakeholders that helps Moniepoint navigate regional risks effectively.
- Operational Excellence: Security technology is 100% functional, and documentation is factual, honest, and actionable.
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.
go to method of application »
- Role Overview
- The Product Auditor provides independent assurance over the design, implementation, and operating effectiveness of product controls across payment, wallet, settlement, switches and other related products across the organisation
- The role ensures that new and existing products are deployed with adequate financial, operational, security, and regulatory controls, safeguarding the organization against revenue leakage, settlement failures, regulatory breaches, and technology-driven risks.
- The Product Auditor will independently evaluate product risk exposure and control maturity prior to scale.
Key Responsibilities
Audit Universe & Risk-Based Planning:
- Maintain a living Product Audit Universe covering all payment products, features, and integrations ranked by risk.
- Own the annual Product Audit Plan, ensuring coverage is allocated dynamically based on risk ratings, product complexity, regulatory sensitivity, and change velocity.
Product Design & Control Assurance:
- Review PRDs, business rules, and transaction workflows to identify logic gaps, unmitigated risk paths, and missing exception-handling routines before products reach production/go-live.
- Analyse product path scenarios, verify Maker-Checker enforcement, and provide formal control design sign-off before any material release goes live.
Live Product Assessment ( Continuous Audit Review):
- Periodically assess live payment products to confirm they continue to operate within approved design parameters.
- Detect configuration drift, identify silent divergence from original PRDs, and analyse live transaction data for emerging risk patterns.
Go-Live Readiness & Control Gate:
- Execute mandatory pre-production Product Audit reviews as an independent control gate for all material releases.
- Confirm reconciliation logic, exception queues, and fallback controls are tested and functional.
- Escalate critical deficiencies with risk ratings and hold recommendations where a product is not safe to release.
Transaction Logic & Mathematical Integrity:
- Interrogate the Fee Engine using SQL to mathematically prove that commissions, VAT, discounts, and splits are posted with complete precision.
- Validate duplicate prevention mechanisms and ensure transaction integrity within complex, multi-step payment sequences, and test reversal, refund, and chargeback logic to confirm financial symmetry is maintained in every scenario.
Settlement & Ledger Integrity:
- Trace fund flows, confirming continuous synchronisation between wallet sub-ledgers and the General Ledger.
- Assess reconciliation logic for breaks and evaluate the authorisation, documentation, and reversibility of manual settlement overrides.
Product Change & Configuration Integrity:
- Confirm that all product modifications: fee tables, routing rules, limit parameters passed through an approved change management cycle.
- Identify silent changes made outside formal release processes and audit the integrity of product master data to ensure it is access-controlled, version-tracked, and consistent with approved product terms.
Vendor & Third-Party Product Risk:
- Assess controls over vendor-managed product components, evaluate SLA performance against contractual commitments, and identify single-vendor dependency risks within critical payment flows.
- Evaluate the organisation's ability to detect unilateral changes in third-party API behaviour, fee logic, or settlement processes.
Control Advisory & Stakeholder Engagement:
- Engage product and engineering teams early in the design cycle to provide informal control advisory, reducing findings at the formal review stage without compromising independence.
- Participate in design reviews and architecture discussions, and build a control-by-design culture across product teams.
Incident Review, RCA & Regulatory Alignment:
- Lead post-incident reviews for product failures,producing structured RCA reports that identify underlying logic failures, not just surface symptoms.
- Assess corrective actions for adequacy and track findings to verify closure.
- Ensure product logic complies with CBN guidelines, PCI DSS, and consumer protection obligations at the design level, and evaluate the regulatory impact of new features before release.
Reporting & Governance:
- Prepare risk-rated audit reports for Executive Management and the Audit Committee, leading with findings, financial impact, and required action.
- Maintain a Product Risk Register, deliver quarterly control maturity updates, and ensure governance bodies are never surprised by a product failure that was visible at the design or portfolio review stage.
Required Knowledge & Skills:
Technical Skills:
- Advanced SQL for independent data extraction and transaction interrogation
- Payment systems architecture : Wallets, card processing, direct debit, settlement, and reconciliation
- API and integration literacy (Basic)
- End-to-end transaction lifecycle knowledge: Authorisation, posting, clearing, settlement, and exception handling
- PRD and process flow analysis: translating product documentation into control flowcharts
- Mathematical precision: fee calculations, interest computations, and split payment structures
- Pattern recognition: detecting anomalies, outliers, and irregularities in large transaction datasets
Audit & Risk Skills:
- Risk-based audit methodology: IIA Standards and COSO framework applied to financial products.
- Control design logic and evaluation
- Root cause analysis
- Regulatory knowledge: CBN payment system regulations, PCI DSS, NDPR,Nigerian consumer protection obligations etc
Interpersonal & Professional Skills:
- Stakeholder engagement
- Professional scepticism and independence
- Risk-rated report writing
Tools & Platforms:
- SQL (PostgreSQL / MySQL / MSSQL)
- AdvancedExcel / Google Sheets
- Claude / AI Tools
Qualifications
- Education: Bachelor’s degree in Computer Science, Engineering, Mathematics, Finance, or a related quantitative discipline
- Experience: 3–5+ years in Product Audit, Systems Audit, Financial Data Analytics, or Payment Operations within a fintech or financial services environment
- Certifications: CISA, CIA, or CFE preferred. ACA / ACCA is acceptable when combined with strong technical product experience and data analytics.
- Sector Knowledge: Demonstrated hands-on familiarity with payment product architecture, wallet systems, and regulated payment flows in a Nigerian or comparable market context.
What We Offer You
- Culture: We put our people first and prioritize the well-being of every team member. We’re human, we listen, and we look out for one another.
- Learning: We’re big on growth. You’ll find an environment focused on knowledge sharing, training, and helping you reach your potential.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, along with other great benefits.
What to Expect in the Hiring Process
- A preliminary phone call with our recruiter.
- An interview with the hiring team.
- A final conversation with a member of our executive team.
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- Job Purpose
- Sits between Finance and the Product & Technology platform team, as products are built, ensuring every new product, feature, or pricing change is correctly designed from an accounting and control standpoint before it ships.
- Owns the thread from customer journey to financial reporting: how a product event is captured, how it maps to the chart of accounts, and how it lands in the Group's financial statements.
Responsibilities
- Act as the standing technical accounting partner to Product and Engineering for all new products, features, and pricing changes
- Write technical accounting memos and position papers for new or changed products (revenue recognition under IFRS 15, financial instrument classification under IFRS 9, fee vs. interest income treatment, etc.)
- Design, build, and maintain the chart of accounts for new and existing products, ensuring consistency across entities
- Map each stage of the customer journey (onboarding, transaction, settlement, fee, reversal, write-off) to the correct GL treatment, end to end
- Review product and engineering specs pre-launch to flag accounting and control gaps before they reach production
- Own the reconciliation between product/transaction system data and the general ledger, and resolve breaks at source
- Design controls around new product flows (maker-checker, reconciliation, exception handling) and document them to audit standard
- Maintain a living library of accounting treatment documentation per product, kept current as products evolve
- Partner with Financial Control, Internal Audit, and external auditors on product-related technical accounting queries
Candidate requirements
- ACA / ACCA (or equivalent) with 8+ years post-qualification experience, including Big 4 technical accounting or audit background
- Strong working knowledge of IFRS 15 (revenue), IFRS 9 (financial instruments), and IFRS more broadly
- Experience translating a product or system design into accounting treatment and GL structure, not just reviewing after the fact
- Comfortable reading product specs and talking directly to engineers and product managers, not only to finance colleagues
Preffered Qualifications:
- Experience in payments, fintech, or banking, ideally with exposure to how transaction/ledger systems are built
- Prior experience designing or restructuring a chart of accounts for a multi-product platform
- Exposure to regulatory reporting requirements tied to product design (CBN, FCA, CBK or equivalent)
- Experience working inside or alongside an agile product/engineering team
About You:
- You can sit in a product spec review and immediately see where the accounting will break, and say so before launch, not after
- You translate fluently between accountants and engineers without dumbing either side down
- You default to documenting the treatment properly rather than leaving it as tribal knowledge
- You're comfortable owning a chart of accounts as a living system, not a static reference document
- You care as much about the control design as the accounting answer. A technically correct treatment with no control around it isn't good enough
What success looks like:
- No product ships without a documented, signed-off accounting treatment and GL mapping
- Chart of accounts stays clean and consistent as new products launch, with no post-hoc reclassification projects
- Product/transaction data reconciles to the GL within agreed tolerances, with breaks resolved at source, not papered over monthly
- Audit findings related to product accounting or control design trend toward zero
- Product and Engineering see Finance as a design partner, not a late-stage blocker
What to expect in the hiring process
- A preliminary phone call with one of our recruiters.
- Hiring Manager Interview
- A Panel interview with existing Finance Leads
- A behavioural and technical interview with a member of the Executive team.
go to method of application »
Job Purpose
- Builds and owns the Group's FP&A framework, methodology, and reporting standards, giving Group leadership a single, reliable view of financial performance and outlook across the Group's subsidiaries and business units: Moniepoint Nigeria, Moniepoint Kenya, MonieWorld and Moniepoint Technologies.
- This is a framework and consolidation role, not a day to day business unit finance role.
- Some subsidiaries and markets run their own standalone FP&A team that owns local budgeting, forecasting, and reporting for that business; this role sets the Group standard those teams work within and consolidates their output.
- Wherever a subsidiary or shared function doesn't yet have a dedicated FP&A resource, this role covers it directly.
- The intent is one Group framework, executed locally wherever a local team exists, with no duplicated effort.
Responsibilities
- Design and own the Group's FP&A framework: forecasting architecture, budget process, and management-reporting standards that every entity works to, including markets that maintain their own standalone FP&A team
- Consolidate entity and BU-level forecasts, including those submitted by markets with their own standalone FP&A team, into a single Group P&L, balance sheet, and cash flow, with a working currency toggle and intercompany eliminations
- Own the annual Group budget calendar and process: templates, timelines, challenge sessions, and Board approval, without taking over the local budget-building work each entity's own finance team already does
- Produce the consolidated Group forecast (2026-28 and beyond), reconciled monthly to actuals, with a clear bridge explaining variances
- Work closely with the Group Financial Controller so actuals, the consolidation, and the forecast reconcile cleanly month to month, and closing timelines support the reporting calendar
- Run the monthly and quarterly reporting cycles at Group level: consolidated management accounts, Board packs, and investor-grade reporting
- Build and maintain the Group's KPI and unit-economics framework, and ensure it is applied consistently across every entity's finance team, whether that entity has its own dedicated resource or is covered directly by this role
- Partner with BU CFOs / finance leads (Moniepoint Nigeria, Moniepoint Kenya, Moniepoint Technologies, MonieWorld) as the standard-setter and consolidator, leaving day-to-day local execution with them
- Lead scenario and sensitivity modelling for Group-level strategic decisions: new market entry, capital raises, new market expansion, licence applications etc.
- Set and enforce FP&A style and modelling standards across the Group (structure, formatting, sign-off, version control)
- Manage and develop the Group FP&A Analysts covering the subsidiaries and markets without a dedicated resource, plus central shared services
Candidate requirements
- 8-10+ years in FP&A, corporate finance, or investment banking, including experience building forecasting frameworks from scratch
- Proven experience consolidating multi-entity, multi-currency forecasts and management accounts
- Background in banking, fintech, or another regulated, fast-growth environment
- Advanced financial modelling skills (Excel at architect level); comfortable owning a model spanning multiple entities and currencies
ACA / ACCA / CFA or equivalent
- Proven ability to operate effectively as a remote, senior finance leader across time zones and geographies
Preffered Qualifications:
- Experience in a high-growth African or emerging-markets fintech or bank
- Prior exposure to Board and investor reporting at Group level
- Familiarity with planning/consolidation tooling (NetSuite, Aleph, Pigment or similar) beyond Excel
- Experience standing up FP&A functions or frameworks during a scale-up phase, including defining where a Group function ends and in-country teams begin
About you:
- You think in frameworks. You build the system once, properly, rather than patching it every quarter
- You're comfortable holding a multi-entity, multi-currency picture in your head and explaining it simply to the CFO and Board
- You know the difference between setting the standard and doing the work. You'd rather make each market's FP&A team excellent within a shared framework than take their work off them
- You push back on numbers that don't reconcile, and you don't sign off until they do
- You're a strong people manager. You can direct analysts and get consistent, house-standard output from a small team
- You communicate in writing the way you model: structured, precise, no padding
- You operate well remotely: proactive, well-organised, comfortable driving a Group-wide process without being in the room
What success looks like:
- Group forecast is reconciled to actuals monthly, with variances explained within an agreed tolerance
- Management, board and investor reporting are delivered on time, every cycle, without late-stage rework
- Budget process runs to a fixed calendar with BU sign-off, with no material off-cycle changes
- BU finance leads use the Group model and house standards as their working framework, not a parallel one
- CFO and Group CEO treat the FP&A output as the single source of truth for decision-making
What to expect in the hiring process
- A preliminary phone call with one of our recruiters.
- Hiring Manager Interview
- A Panel interview with existing Finance Leads
- A behavioural and technical interview with a member of the Executive team.
go to method of application »
Job Purpose
- The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
- This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
- Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
- Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.
Key Responsibilities
- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.
Qualifications
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools.
Preferred Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre
- Please indicate your preferred location.
About You:
- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.
go to method of application »
Job Purpose
- The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
- This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
- Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
- Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.
Key Responsibilities
- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.
Qualifications
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools.
Preferred Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Oyo State - Ido, Egbeda, Lagelu, Ogbomoso North
- Please ensure you state your preferred location.
About You:
- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.
go to method of application »
Job Purpose
- The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
- This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
- Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
- Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.
Key Responsibilities
- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.
Qualifications
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools.
Preferred Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Lagos State – Ajah, Alimosho, Ojo, Eti-Osa, Amuwo Odofin, Ikeja, Oshodi/Isolo, Lagos Island, Shomolu, Surulere, Badagry, Kosofe, and Ifako Ijaiye (Please indicate your preferred location).
About You:
- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.
go to method of application »
About the role
- We are seeking an analytical and execution-driven Credit Risk Analyst to serve as the embedded risk owner within one of Moniepoint’s consumer lending product squads.
- In this role you will bring together credit policy and portfolio management analytics to ensure every product and feature balances rapid growth with robust credit risk controls.
- You will design, monitor, and refine credit policies and decision rules for your squad; oversee portfolio performance and compliance with CBN/MFB and KYC/AML standards; and partner with product, engineering, and operations to build “risk-by-design” products from day one.
- This role requires a rare mix of analytical depth, regulatory understanding, and product instinct - you will be at the centre of how Moniepoint manages risk at scale within your squad.
Key Responsibilities
- Lead end-to-end risk assessment design for new products and features within your squad
- Develop and maintain credit policies and decision rules aligned with company risk appetite
- Collaborate with the Decision Science team to develop credit scorecards
- Monitor portfolio quality and produce portfolio performance reports
- Partner with Decision Science to develop credit scoring models and monitor their effectiveness
- Identify and mitigate operational, fraud, and process risks in collaboration with wider teams
- Provide risk-based input on pricing, limits, and product design
- Maintain dashboards and analytics for repayment behaviour, cohort trends, and other risk KPIs
- Act as the squad’s liaison to central Compliance/Legal and escalate issues promptly
- Champion a “risk by design” culture by educating squad members on best practices
Requirements
- A minimum of 3 years experience in consumer credit portfolio management
- Strong knowledge of regulatory requirements (CBN guidelines, AML/CFT, Data Protection, etc.)
- SQL Essential, Python (NumPy, Pandas etc.) desirable
- Demonstrable experience in Credit Risk management (acquisition optimisation, portfolio management etc.)
- Ability to balance commercial goals with risk appetite
- Excellent communicator - can translate risk concepts for product/engineering
- A good knowledge of financial analysis is an added advantage
- An empathetic, inclusive and curious attitude
What we can offer you
- Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation - You’ll receive an attractive salary, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with one of our recruiters.
- A technical interview with the Head of Credit Risk
- An interview with a business lead
- A behavioural and technical interview with a member of the executive team.
go to method of application »
Job Purpose
- The Category Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding.
- This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners.
- Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness.
- Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores.
Key Responsibilities
- Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success.
- Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions.
- Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness.
- Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn.
- Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period.
- Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value.
- Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout.
- Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy.
- Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered.
- Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact.
Qualifications
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred)
- Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets
- Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism
- Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure
- Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences
- Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality
- Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies
- Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes
- Must reside in Port Harcourt.
About You:
- You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements
- You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported
- You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving
- You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers
- You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges
- You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks
- You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals
- You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow
What Success Looks Like
- Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term
- Maintain >80% active rate across your customer portfolio
- Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts
- Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value
- Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership
- Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts
- You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance.
What we can offer you
- Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation - You’ll receive an attractive salary, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the operations lead.
- A behavioural and technical interview with the business lead.
go to method of application »
Job Purpose
- Supports the Head of Group FP&A in running the Group's forecasting, budgeting, and reporting cycle, and acts as the FP&A resource for smaller subsidiaries that don't yet have a dedicated full-time finance analyst.
Responsibilities
- Maintain and update the Group consolidation model monthly, reconciling actuals to forecast and flagging variances
- Provide forecasting, budgeting, and management-reporting support directly to subsidiaries without their own FP&A resource
- Prepare Board and management reporting packs to house standard, on a fixed monthly/quarterly cadence
- Support the annual budget process: templates, data collection from BUs, consolidation, and variance commentary
- Run variance analysis against budget and prior forecast, and draft the narrative behind the numbers
- Maintain KPI and unit-economics tracking across the entities in scope
- Respond to ad hoc analysis requests from the CFO, Head of Group FP&A, or subsidiary leadership.
Qualifications
- Part-qualified or qualified accountant (ACA / ACCA / CIMA / CPA) or equivalent analytical background
- 4-6 years of experience in FP&A, financial analysis, or a similar corporate finance role
- Advanced Excel / financial modelling skills
- Experience working with multi-entity or multi-currency numbers.
Preffered Qualifications:
- Experience in banking, fintech, or another regulated environment
- Exposure to Board-level reporting
- Comfort working directly with subsidiary or BU stakeholders without close day-to-day supervision.
About You:
- You're comfortable being the only FP&A point of contact for a subsidiary. You don't wait to be told exactly what's needed
- You keep the model and the numbers clean, even when the underlying data isn't
- You ask the subsidiary team the right questions rather than guessing at the answer
- You deliver reporting on a fixed cadence, on time, without chasing
What Success Looks Like
- Group model reconciles to actuals monthly with no unexplained variances
- Subsidiaries in scope receive consistent, on-time FP&A support and no longer flag gaps in coverage
- Board packs and management reports are delivered to house standard, every cycle
- Budget data collection from BUs happens on schedule, with minimal follow-up required
What to expect in the hiring process
- A preliminary phone call with one of our recruiters.
- Hiring Manager Interview
- A Panel interview with existing Finance Leads
- A behavioural and technical interview with a member of the Executive team.
go to method of application »
About the role
- The Senior QA Engineer role plays an important part in our company’s product development process.
- Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.
What you’ll get to do
- Collaborate closely with product managers and developers to understand product requirements and design specifications.
- Develop and implement a comprehensive test strategy and detailed test plans.
- Author thorough functional and integration test cases; coordinate reviews with developers, product managers, and business stakeholders to identify gaps and complex scenarios.
- Execute test cases, publish test reports, and communicate results with product and business stakeholders.
- Track and report quality metrics such as defect density, test coverage and open defect counts.
- Design and develop robust test automation approach.
- Own all aspects of testing, test scripts development, and configuration management.
- Create mocks and stubs to enable isolated component & integration testing.
- Act as the primary point of contact for Product Managers and Developers to ensure requirements are testable and understood.
To succeed in this role, we think you should have
- Bachelor’s degree in computer science or a related engineering discipline.
- 7+ years of experience in Quality Engineering.
- Proven ability to write clear, concise, and comprehensive test plans, and approaches.
- Strong programming skills in Java/TypeScript/JavaScript with a focus on test automation.
- Strong experience in testing APIs, microservices, mobile native, and web applications.
- Strong knowledge of SQL, NoSQL databases, and pub-sub technologies.
- Proficiency in working with Linux/Unix environments and cloud infrastructure (GCP, Docker).
- Experience in non-functional testing, including performance, security, and monitoring/alerting.
- Knowledge of CI/CD pipelines (Jenkins / GitHub Actions / Harness).
- Familiarity with Jira, Test case management, Postman, Playwright/Selenium, RestAssured.
- Strong experience in Agile/Scrum methodologies.
- Excellent problem-solving, troubleshooting, and debugging skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.
What to expect in the hiring process
- Initial phone screening with the Recruiter.
- Panel interview with members of the Quality Assurance team.
- Technical interview with the Functional Lead.
- Final behavioral and technical interview with a member of the Executive team.
Method of Application
Use the link(s) below to apply on company website.
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