Jobs at Moniepoint Inc.

Role Purpose

• The Hardware Engineer (Repair Centre) is the technical authority embedded within a repair centre.
• This role bridges the gap between hands-on repair operations and engineering-level quality governance. It exists to ensure that every repaired terminal leaving the centre is fit for redeployment, that technician capability continuously improves, and that quality failures are understood, root-caused, and eliminated.

Key Responsibilities
Technician Training & Capability Development:

• Deliver structured onboarding training for new repair technicians covering: terminal architecture, common fault patterns, repair procedures, ESD discipline, and work-tool usage for each supported model 
• Conduct ongoing skills assessments and refresher training, with focus areas driven by rework data and QA rejection trends
• Train QA on terminal test
• Maintain a Technician Skills Matrix per individual, track competency by terminal model and repair category
• Provide real-time technical training.

Rework & Rejection Analysis:

• Review QA rejections categorise by fault type, terminal model, repair type, and responsible technician
• Track rework rate per technician and per terminal model; identify any individual or model exceeding acceptable rework thresholds
• Investigate and address recurring rework patterns, determine whether root cause lies in technician skill, spare-part quality, work-tool condition, or repair procedure gaps
• Escalate systemic issues to the HE Manager

Technical Issue Supervision & Escalation:

• Act as first-line technical escalation for any fault or behaviour that repair technicians or QA cannot resolve or categorise
• Supervise and guide diagnosis of complex or intermittent faults; determine whether a unit should be repaired, re-routed, or nominated for deprecation
• Liaise with the OEM evaluation team and spare-parts procurement on technical issues that may originate from components or firmware rather than the repair process
• Document all escalated technical issues with RCA outcome and corrective action taken.

Overall Repair Quality:

• Hold accountability for the quality metrics of the repair centre: rework rate, 30/60/90-day field return rate for repaired terminals, and refurbished spoil rate contribution
• Conduct regular quality audits of the repair center  — process adherence, workstation cleanliness, ESD discipline,and tool usage.
• Serve as the primary quality point-of-contact for the repair centre within the Hardware Engineering department

Work Tools & Workstation Management:

• Maintain a calibrated inventory of all repair work tools: confirm each technician's bench is equipped with the correct tools for their assigned terminal models
• Conduct periodic work-tool condition checks — verify tools are functional, calibrated where required, and used correctly; reject or replace any tool that is degraded or misused
• Train technicians on correct tool usage and enforce tool discipline (e.g. correct soldering iron temperatures, proper use of ESD mats and wrist straps, torque driver settings for screws)
• Escalate delays in tools replacements or additions; do not allow tool shortfalls to persist as a silent contributor to repair quality failure.

Deprecation Spot-Check (BTR Oversight):

• Review and spot-check all terminals nominated for Beyond Repair (BTR) deprecation to confirm only genuinely non-repairable units are being written off
• Challenge and return to repair any unit where a viable repair path exists; document justification for each spot-check decision
• Work closely with the BTR Technician to align on deprecation criteria and ensure consistent, evidence-based write-off decisions across the centre
• Track the deprecation rate and flag unusual spikes to the Head of HE as a potential indicator of skill gaps, or parts availability issues.

Spare Parts & Components RCA:

• Investigate and document any quality issues arising from spare parts: infant mortality, high failure rates on specific batches, or recurring post-repair failures linked to component quality
• Escalate insufficient or unavailability of spare part that contributes to repair quality or efficiency
• Manage spare parts usage to ensure minimal consumption while maintaining repair quality, Investigate and address high usage of spare parts.
• Provide technical input to the OEM/procurement team on part performance; recommend acceptance criteria or supplier changes where supported by failure data
• Maintain a parts quality log tracking batch numbers, failure rates, and disposition decisions (reuse, quarantine, return to supplier)

Technical Support:

• Provide direct technical support to repair technicians, QA, Part Assessment Technicians, and BTR Technicians on any hardware and firmware.

Qualifications & Experience
Required:

• Minimum of an OND / HND or B.Sc. in Electrical/Electronics Engineering, Computer Engineering, or related field
• Minimum of 2 years of experience in electronic device repair, field service, preferably in POS terminal, mobile, or fintech hardware
• Practical knowledge of hardware troubleshooting and tools: PCB,battery systems, and firmware
• Experience training or coaching junior technicians in a hands-on workshop environment
• Ability to read fault data, identify patterns, and communicate findings clearly in written form.

Preferred:

• Prior experience in a multi-model repair centre covering volume terminal repair
• Familiarity with RCA of hardware failure
• Experience with work-tool management and ESD discipline in a repair environment.

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Role Purpose

• The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline.
• The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.

Key Responsibilities
Intake & Receipt Management:

• Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
• Log all received devices in the IMS with correct status within 24 hours of physical arrival.
• Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.

Repair Pipeline Tracking:

• Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
• Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
• Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.

QA Integration & Status Management:

• Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
• Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
• Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.

Dispatch & Outbound Logistics:

• Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
• Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'.
• Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.

Inventory Counts & Reconciliation:

• Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
• Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
• Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.

Compliance & Housekeeping:

• Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
• Enforce all provisions of the POS Inventory Control SOP within the repair centre.
• Uphold audit readiness, workplace safety, and environmental handling standards at all times.

Requirements 

• Minimum of OND in a related discipline 
• At least 2 years experience in inventory operations.
• Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint) 
• Ability to work with limited supervision. 
• Strong attention to detail and accuracy.
• Proficiency in inventory management systems and workflow applications.
• Experience handling large volumes of items 
• Excellent organizational and record-keeping skills.
• Effective communication and stakeholder coordination.
• Ability to manage multiple tasks and meet deadlines.

Reporting Line:

• Functional: Lead, Inventory Support (Regional)
• Operational: Repair Centre Manager
• Dotted: Regional Inventory & Warehouse Manager.

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Role Purpose

• The ISO (Spare Parts) manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre.
• The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable.

Key Responsibilities
Spare Parts Receipt & Storage:

• Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS.
• Store spare parts in designated, labelled bins organised by part type and model compatibility.
• Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature.

Issuance Control:

• Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager.
• Update IMS stock levels immediately upon every issuance; zero unrecorded movements.
• Manage parts returns from technicians (unused or incorrect parts); update IMS accordingly.

Inventory Management & Reconciliation:

• Reconcile physical spare parts stock against IMS records on a weekly basis.
• Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support.
• Raise a formal replenishment request when stock falls to the defined reorder threshold.

Reporting & Documentation:

• Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support.
• Maintain a complete issuance log linking each spare part to its Job Card and technician.
• Track Part-Failure data to support procurement and OEM quality feedback.

Compliance & Housekeeping:

• Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times.
• Enforce segregation of duty: no self-authorised issuance.
• Support all scheduled and spot-check inventory counts.

Requirements 

• Minimum of an OND in a related discipline 
• At least 2-year experience in inventory operations.
• Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint) 
• Ability to work with limited supervision. 
• Strong attention to detail and accuracy.
• Proficiency in inventory management systems and workflow applications.
• Experience handling large volumes of items 
• Excellent organizational and record-keeping skills.
• Effective communication and stakeholder coordination.
• Ability to manage multiple tasks and meet deadlines.