Graduate IT Intern at Plan International

Location: Maiduguri, Borno

Role Purpose

• The position holder is responsible to provide technical support for users; and to manage and administer local IT infrastructure and corporate systems under the direction of the IT Officer.

Dimension of Role

• Financial measures or statistics relevant to post such as budget; list of direct and indirect reports
• IT operational plans
• Security and access control for data and network devices

Key Roles/Responsibilities

• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Support with documenting all processes in reference manuals for training and guidance
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Take telephone calls from users and attempt to assist them with their information technology questions and problems
• Handle IT related documentation and make sure that all IT supplies are available
• Assist in gathering user requirements and developing appropriate reports for IT professionals
• Provide users with ongoing assistance in their information technology problems
• Provide support in setting up end-user training activities
• Ensure adherence to corporate standards, design and architecture
• Escalates incidents to ITO support or local external support contacts as appropriate
• Fulfil other tasks set out by supervisors.

Technical Expertise, Skills and Knowledge
Essential:

• University Degree or Diploma in Computer Science, Information Technology, or Management Information Systems.
• Proven ability and experience in setting up LANs and telecommunications networks
• Proven ability to setup and configure Microsoft Outlook
• Familiar with Microsoft Server Administration and Windows Operating System
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail

Desirable:

• Embrace Child-centeredness, Child protection, Community participation and partnership
• Manage customer relationships and service
• Capability to communicate ideas and technical information to a non-technical audience
• Promotes high performance by all staff
• Networking, sharing information and best practices
• Works collaboratively as a team player, listens actively and values contributions
• Self-management and personal accountability.