General Managers at AA Rescue

• Provide overall leadership and strategic direction for the Drivers Training Institute.
• Oversee daily operations including instructor management, training schedules, fleet management, and student services.
• Ensure compliance with road transport authority regulations and licensing requirements.
• Develop and implement training programs aligned with national driving standards.
• Monitor training quality, safety standards, and pass rates.
• Manage budgeting, revenue generation, and cost control.
• Lead recruitment, training, and performance management of Drivers Training Instructors (DTIs).
• Build partnerships with regulatory bodies, schools, corporates, and community organizations.
• Ensure high standards of customer service and student satisfaction.

Key Performance Indicators (KPIs)

• Student pass rate (theory & practical tests)
• Student enrollment and retention numbers
• Revenue and profitability targets
• Instructor performance and utilization rates
• Compliance and audit scores
• Fleet maintenance and safety record
• Customer satisfaction ratings

Qualifications & Experience

• Bachelor’s degree in Business Administration, Transport Management, Education, or related field (preferred).
• Certified/Accredited Driving Instructor qualification (as per local regulatory requirements).
• 10–15 years of experience in driver training, transport operations, or training management.
• Strong knowledge of road safety laws, licensing regulations, and training standards.
• Proven ability to manage teams, budgets, and operational processes.

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• Develop and execute the outsourcing strategy aligned with overall business objectives.
• Identify, evaluate, and onboard third-party vendors and service providers.
• Negotiate contracts, SLAs, pricing models, and performance metrics.
• Oversee end-to-end outsourced operations ensuring quality, cost efficiency, and compliance.
• Establish governance frameworks, reporting structures, and performance monitoring systems.
• Manage vendor relationships and conduct regular performance reviews.
• Ensure adherence to regulatory, legal, and data security requirements.
• Drive process optimization, cost reduction, and service improvement initiatives.
• Lead cross-functional coordination between internal teams and outsourced partners.
• Manage budgets, financial forecasts, and profitability targets for outsourced functions.

Key Performance Indicators (KPIs)

• Cost savings and budget adherence
• SLA compliance and service performance metrics
• Vendor performance ratings
• Operational efficiency improvements
• Risk mitigation and compliance adherence
• Customer satisfaction scores
• Contract renewal and vendor retention success rate

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, Finance, or related field (MBA preferred).
• 10–15+ years of experience in operations, outsourcing, vendor management, or shared services.
• Proven experience managing large-scale outsourcing contracts.
• Strong negotiation and contract management skills.
• Experience in risk management, compliance, and governance frameworks.
• Demonstrated leadership experience managing cross-functional and external teams.