Latest Jobs at International Medical Corps

Job Summary

• The CFM Assistant is responsible for ensuring Community-Based Feedback and Response Mechanisms (CBFRM) are in place in all IMC program sites to strengthen the quality and accountability to affected populations as well as upholding the organization’s commitment towards Humanitarian Accountability Partnership (HAP) standards, especially in regards to information sharing, beneficiaries’ participation, complaints, and response mechanism.
• The CFM Assistant will technically be supervised and supported by the Protection Officer.

Task and Responsibilities

• Establish and manage the complaint and feedback mechanism for the WFP project.
• Receive complaints and feedback and respond to inquiries at the complaint desk at program sites.
• Build staff awareness and commitment to a complaints' mechanism, ensuring that all SOPs and IMC core values are respected.
• Refer program-specific complaints to Protection Officer for follow up.
• Build staff awareness and commitment to a complaints' mechanism, ensuring that all SOPs and IMC core policies are respected.
• Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared on a regular basis.
• Carry out regular community feedback functions, ensuring that all SOPs and IMC core policies are respected.
• Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
• Lodge all feedback, complaints and response in the CFM database.
• Support to ensure complaints are closed within the appropriate timeframe including those reported from the IMC toll free line.
• Ensure CFM database is forwarded to the Protection officer on monthly basis and important complaints from complaint desks reported immediately.
• Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
• Ensure accurate recording of all the data related to the beneficiary.
• Submit internal, and accurate reports to the concerned program focal person. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to Program Manager as received.
• Accurately refer cases internally within the departments of the AAH - with the support of the Protection Officer- following the standard operating procedures set for the referral system within IMC.
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the projects. Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
• Manage the complaint and feedback mechanism in accordance with the country mission’s specific to AAP and CHS commitments.
• Liaise with local authorities and community leaders to support the resolution of complaints.
• Perform other duties and responsibilities as required that may be assigned from time by supervisors.

Prevention of Sexual Exploitation and Abuse

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

Qualifications and Experience

• Bachelor's Degree in Management, Social Research, Development Studies or a related field or comparable addition to experience.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Minimum of 2 years proven experience in accountability, especially feedback mechanisms concepts and international humanitarian quality standards.
• Previous experience of working with NGOs.
• Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
• Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
• Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
• Ethical, focused on treating complainants/ community fairly and culturally sensitive.
• Innovative and solutions-oriented.
• Building collaborative relationships with beneficiaries and the community.
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
• Sound analytical, conceptual and strategic thinking skills.
• Excellent communication skills and experience in report writing.
• Proficiency in English, Hausa and Kanuri languages, both spoken and written.
• Understanding of monitoring processes, learning, adaptation and evaluation

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Job Summary

• The Field Safety and Security Assistant is responsible to follow up on the security context in IMC areas of intervention and assists in maintaining a safe and secure environment for IMC employees and visitors, premises, and assets as well as maintaining regular communication with staff during field movement within Shani LGA and its environs,
• The safety and security assistant is responsible for ensuring that appropriate systems and procedures are in place to maximize the safety and security of IMC staff and making sure they are always adhered to,
• The FSSA is responsible for supporting the Security Coordinator in Maiduguri (Borno state) to ensure that safety and security is mainstreamed into all field operations (especially the locations stated above) and that high-quality security information is available for decision-making.
• He/she is also in charge of monitoring the security context and preparing factual and analytical reports to assist IMC Security Coordinator in its analysis,
• He/she must conduct an ongoing analysis of the context and any perceived threats, in order to ensure the safe movement of personnel, the safety of all resources and the implementation of programs.

Main Responsibilities

Under the direct supervision of the IMC-Security Coordinator and he/she shall administer the following:

• Regular collection and analysis of all Safety and Security information across the area of operation.
• Carry out Incident/actor mapping and produce relevant reports and advisories for the program team at the locations stated above
• Supporting the Fleet team in Movement Planning, and conducting Safety and Security training for program drivers/fleet team/partners/other program stakeholders within the catchment areas.
• Documents contextual changes and constantly update the Field Site Manager or Coordinator and Security Coordinator
• Carry out periodic and occasioned S&S field contextual assessments and generate reports for the use of both the program team and update the Security Coordinator
• Carry out/support incident investigations in the Field Office within the catchment areas stated above.
• Represent the IMC Security Department at any external network meeting in the location and report to the SC.
• Monitor the security situation in the field, reports to the Security Coordinator and to report risks and propose mitigation actions promptly.
• Daily track and record all IMC field movement within the areas stated and its environs.
• Collect and report information to Security Coordinator regarding politics and security in all locations mentioned above
• Respond to security-relevant incidents with information gathering and inform the IMC security Coordinator.
• Conduct monthly health and safety inspections such as, but not limited to; fire extinguishers, smoke/fire detectors and inspection of IMC facilities at the locations stated above.
• Regular inventory of stock as necessary like; hibernation kits, first aid kits, and vehicle safety kits, communication gadgets; ensure that staff know what is in the kits and how and when to use them.
• Submit regular contextual updates (weekly/situational reports) to the WFP security team and Security Coordinator.
• Work closely with IMC field teams to ensure all incidents and accidents are followed up with an official written Incident Report, which is then shared with IMC Security Coordinator for submission to ims data base.
• Take appropriate measures to secure IMC premises, personnel, assets, and properties by regularly monitoring and control of IMC existing security set-up.

Qualifications

• Candidates should possess a Diploma level qualifications in any of Humanities or Sciences and Security Management. (Longer period of experience can be taken in place of Degree)
• At least one- or two-years’ work experience with an INGO performing Safety and security functions
• Strong learning attitude and capacity for learning and development of technical and professional skills.
• Highly developed cultural awareness and ability to work well in a diverse environment.
• Willingness to work and travel in often difficult and insecure environments
• Fluency in English, Kanuri and at least one of the languages in the location context.
• Ability to speak other local languages at the locations mentioned above is a plus.
• Must be an indigene of the LGAs stated above.
• Ability to comprehend security-related subjects such as threat/risk assessment, security management, and personal and organizational physical security awareness.
• Previous services with any of the Nigerian Disciplined forces, Certificate of discharge or recommendation from the immediate supervisor will be required as proof.
• Proven experience or ability to work effectively in complex security environments and situations with an articulate understanding of the conflict in the northeast.

Interpersonal Skill:

• Liaise on a regular basis with other INGOs and UN agencies in all LGAs mentioned in particular, stakeholders, government and local administrative agencies and where possible with community leaders in the process of gathering and verifying security information
• Coordinate and manage the proper use of IMC communication equipment/systems and alert the Field Site Manager or coordinator and Security coordinator of any hardware failures.
• Develop security briefing material and provide orientation to incoming or newly appointed staff deployed to any of the location stated above
• Develop and implement security training for all IMC staff, develop and apply evaluation processes to determine whether training competencies are met.

Ethical conduct for IMC staffs:

• International Medical Corps maintains a code of standards of conduct that shall govern the performances of its employees engaged in the award and administration of contracts.
• No employee, officer, or agent shall participate in the selection, award, or administration of a contract supported/ by donor funds if a real or apparent conflict of interest would be involved. Such a conflict would arise when the employee, officer, or agent, any member of his or her immediate family, his or her partner, or an organization which employs or about to employ any of the parties indicated above, has a financial or other interest in the firm selected for an award.
• IMC officers, employees, or agents shall neither solicit nor accept gratuities, favors, or anything of monetary value from contractors, or parties to sub-agreement. These standards shall provide for disciplinary actions to be applied for violations of such standards by IMC officers, employees, or agent.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.