Latest Jobs at Ibis Hotel

Job Description

• To ensure that guests have a smooth running stay at the hotel
• To organize the customer welcome and care provided by his/her team
• To supervise the work of the receptionists on his/her team
• To help meet the department's quantitative and qualitative targets
• To implement brand and Group projects and identity features
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests' needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
• Conveys the hotel image
• Takes part in, organizes and supervises guest arrivals and departures that concern his/her team
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures are duly applied
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc.) and to the other members of the department
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Updates and checks that information in the directory and e-directory is up-to-date
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
• Ensures the brand and/or Group's loyalty programme is promoted to guests
• Motivates and drives the team to attain the department's quantitative targets
• Supervises the management of debtors, group and individual guest invoicing
• Supervises recording and cash operations while on duty
• Ensures cash management is correctly handled
• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc.)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

Job Requirements

• HND / Bachelor’s Degree in Hotel / Hospitality Management or in any other related field
• Minimum of 2 years work experience as a Front Office Team Leader/supervisor in a hotel
• Proficiency in the use of computer, internet and application programs e.g. Opera
• Good listening, communication and negotiation skills
• Good interpersonal skills
• Good telephone skills
• Possession of multi-tasking abilities, good time management and quick decision making skills
• Good management skills

Remuneration
The position comes with attractive remuneration and company benefits.

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Job Description

• To be responsible for the hotel’s accounting and financial management requirements
• Managing the accounting department, procurement function and electronic data processing systems.
• Preparation of accounting reports
• To provide the general manager and unit management team with information on the status of the hotel’s performance
• Confirmation of guests payment
• To assist proactively with cost containment, revenue enhancement, profit improvement opportunities and safeguarding of the company’s assets
• Preparation of annual budget
• Stock taking and control
• The Controller is responsible for short and long term planning and the daily operations of the department
• Develops and recommends the department’s budget and objectives and manages within those approved plans.
• The Controller is responsible for reporting financial results to the General Manager, Accor head office and owners."
• Establishes, coordinates and administers all financial systems, internal controls and the hotel’s capital expenditure plan.
• Prepares and reviews budgets, forecasts, operating results, financial reports and tax returns in compliance with government regulations
• Responsible for planning, directing, controlling, coordinating and participating in the activities of All Accounting personnel; IT, Purchasing and Stores of the Hotel.
• Active participation and monitoring on the financial aspects of COCKPIT / FOCUS and ISO 9001 as per Accor Policy (Sun system/ opera/ micros etc.).
• Ensure compliance of all accounting system, procedures and reports with established accounting and control standards and procedures in compliance with all government regulations and Accor Policy as approved by the owners.
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
• Interacts in a positive way with all team members to ensure excellent guest experience.
• Supervision of the front office.
• Maintain good relations with banks to facilitate operation in the hotel.
• Maintain good relationship with government to facilitate the handling of such hotel functions as tax matters, import licenses and customs clearances.
• Direct preparation of annual budgets and monthly forecasts; establish or recommend to management major economic objectives and policies for the hotel.
• Support General Manager by direct preparation of monthly and annual reports to summarize and forecast the hotel’s revenues, expenses and earnings based on past, present and expected operations.
• Assist all department heads in the preparation of their respective budgets and feasibility studies and whenever any financial information or expertise is required.
• Perform other related duties as assigned by the General Manager
• Direct, coordinate and participate in all activities of Accounting personnel, such as:
  preparing management reports, financial statements and related accounting reports;
  receiving, storing, issuing, accounting for, and controlling the cost of food, beverage, general supplies, operating equipment and fixed assets; reconciliation of all revenue requisition needed equipment, materials and supplies; receiving, keeping, depositing, and disbursing funds; preparing, controlling and maintaining all vouchers and cheques; processing and preparing all credit applications; auditing all revenue reports of the hotel;
• Be an inspiration to all hotel staff to achieve luxury levels of performance.
• Is an integral part of the business team, attends all scheduled meetings and contribute actively with proper preparation.
• Ensure compliance with corporate accounting policies and procedures, legal requirements and contractual obligations, utilizing internal controls, auditing and security procedures.
• Ensure the collection of payments in accordance with company policies.
• Monitor hotel expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager.
• Ensures optimal compliance with corporate focus audit.
• Ensure that all accounting reports and financial statements are in accordance with the uniform system of accounts for the hotels as per Accor Africa requirement, formats and instructions.
• Ensure the accuracy, timely preparation and submission of all accounting reports, financial statements and tax returns.
• Comply in conjunction with the mgt. and department heads, all budgets and forecasts covering all activities of the hotel; maintains all budget control procedures.
• Ensure the maintenance of ledgers and subsidiary records of authorized appropriations and expenditures are proper authorized and accounted for.
• Ensure the maintenance of all subsidiary records in connection with inventories, accounts receivables accounts payables, operating equipment, fixed assets, etc.
• Manages performance issues that arise within the Accounting department, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.
• Effectively communicates with team members.
• Conducts a daily briefing as required with management on current key activities.
• Ensures compliance with local health and safety regulations.
• Must be an example of the Accor Values, brand standards, and a champion of grooming and appearance guidelines.
• Ensure the cleanliness and maintenance of all accounting machines and equipment

Job Requirements  

• HND / Bachelor’s degree in Accounting, Business Administration, Economics or in any other related field
• Master’s Degree in Accounting, Business Administration, Economics or in any other related field, ICAN, or ACCA is also an added advantage.
• 3-5 years work experience in an accounting firm or hotel
• Special skills in Sun, Opera and micros systems.
• Excellent communications, organization and time management skills
• Proficiency in the use of the computer and application programs
• Good mathematical and analytical skills
• Capability of dealing with crisis or emergency situations effectively
• Ability to work as part of a team

Remuneration
The position comes with attractive remuneration and company benefits.