Fresh Vacancies at HRbreakoutRoom

Job Description

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Proven customer support experience or experience as a Client Service Representative
• B.Sc Degree in Marketing, Communications or related field
• 1 - 3 years work experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N50,000 - N70,000 Monthly.

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Our client, a Manufacturing / Retail Company is recruiting to fill the position below:
Industry: Manufacturing / Retail

Job Description

• We are looking for an experienced Production Manager to organize and oversee the manufacturing of our product.
• You will be ultimately responsible for the smooth running of all production lines and the quality of output.

Responsibilities
As a production manager, you'll oversee the production process, coordinating all production activities and operations. You'll need to:

• Plan and draw up a production schedule
• Decide on and order the resources that are required and ensure stock levels remain adequate
• Select equipment and take responsibility for its maintenance
• Set the quality standards
• Ensure that the production will be cost effective by estimating costs and negotiating and agreeing budgets with both clients and managers
• Monitor the production processes and adjust schedules as needed
• Monitor productivity rates and product standards and implement quality control programmes
• Organise the repair of any damaged equipment
• Liaise with different departments, teams and companies, e.g. suppliers, managers, clients
• Ensure that health and safety guidelines are followed at all times
• Ensure customer orders are completed on time and to budget and that quality standards and targets are met
• Work with managers to implement the company's policies and goals
• Collate and analyse data, putting together production reports for both factory managers and customers
• Supervise and motivate a team of workers
• Review worker performance and identify training needs.

Requirements

• 2 - 5 years proven experience as production director
• B.Sc / B.A Degree in Business Administration or relevant field is preferred
• Deep knowledge of production management
• Understanding of quality standards and health & safety regulations
• Knowledge of performance evaluation and budgetingconcepts
• Experience in reporting on key production metrics
• Proficient in MS Office and ERP software
• Outstanding communication ability
• Excellent organizational and leaderships skills
• Attention to detail
• Strong decision-making skills and a results-driven approach.

Salary
N150,000 - N200,000 Monthly.