Fresh Vacancies at Contec Global Group

Job Description

• Responsible for building on agent, customer and revenue growth targets through effective development of a distribution network.
• To be successful you will need to be comfortable spending significant time in the field motivating the agents, and driving both to exceed set targets.
• You must be someone with a strong ability to influence and work collaboratively with merchandising teams.
• The ideal candidate must have a clearly-demonstrated track record in channel recruiting and sales target at a fast moving consumer goods company or mobile money or telecom.
• The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
• Grow the merchant and customer touch point network into the largest multi-channel network.
• Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions
• Managing the sales process for new prospects, from initial contact through to closure
• Any other job assigned by HOD as per need

Requirement

• Candidates should posses relevant qualifications.

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Job Description

• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behaviour types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone and email etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Meet commitments to customers
• Obtain client information by interviewing clients and verifying information.
• Update job knowledge by studying new product descriptions and participating in educational opportunities.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
• Maintain CRM by entering information.
• Keep track on quality and quantity of cash towards achieving goal.
• Any other duties assigned by HOD as per need