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Job Description

• The Territory Manager will be based in Lagos, and drive the growth of the company’s business in Nigeria and West Africa.  Reporting to the Business Unit Director of EMEA, the candidate will help to achieve the strategic goals of the company, which include: managing the business and the day-today operations, being the main interface with our customers, developing new business opportunities and assuring the profitability of the business in Nigeria. 

The Key Responsibilities
Leadership:

• Leading the establishment, and oversee the management of the company’s business in Nigeria, in line with the company’s objectives 
• Ensuring the profitability of the business and leading the growth within existing and new accounts in West Africa 
• Running the day-to-day operations of the unit in Nigeria 
• Playing a key role in West African operations, acting as the main interface of the company and the clients in the region. 
• Recruiting and managing a growing team of professionals (technology, product and operations), including those working remotely and ensure performance is managed and talent is nurtured.  
• Ensure that the values, standards, priorities of the company are instilled and adhered to corporate vision 

Customer Management:

• Developing an outstanding relationship with our customers and dealing with C-level executives from mobile carriers 
• Understanding the customer’s decision-making process and developing effective strategies within their organizations to secure the company's objectives.  
• Having the capacity to influence customer decisions by driving conversations and providing key arguments to onboard them. 
• Managing customer’s expectations efficiently, being the main interface between the company's delivery teams and the customer.  

Business Development:

• Identifying new business opportunities in both existing and new customer accounts 
• Preparing presentations and new proposals to customers 

Requirements

• 5 - 10 years of experience working within the payments and fintech industry. Proven expertise in this area is a must  
• 3-5 years of experience managing a business and dealing with big accounts 
• 3-5 years of experience working in a key leadership role in a complex organization ideally based outside the organization’s head office 
• 3-5 years of experience in sales and business development. Entrepreneurship attitude 
• BA or BS degree in computer science, engineering, business, marketing, or related field. MBA is a plus 
• Experience in the Telco vertical is also a plus

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Responsibilities

• The Project Manager will provide support in activities within planned timeline;
• Ensure that all projects are delivered on-time, within scope, with high quality and within budget
• Breaks down projects into reasonable subsets of work and activities
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Work closely with Project owners, partners and clients on all matters pertaining to project, including efficient resource allocation, timely project update, delivery risk and mitigation;
• Consistently follows up on progress, issues and activities relating to each projects;
• Report and escalate to management as needed (delivery risk and mitigation plan);
• Successfully manage the relationship with the client and all stakeholders
• Create and maintain comprehensive project documentation
• Manages Process documentation & Process flow of each projects 
• Manage all projects optimally through project life cycle;
• Adopt industry best practices, techniques, and standards throughout project life cycle.
• Uses consistent methodology to manage projects;
• Development, management, timeliness & updates of organizational documentations useful to clients and employees such as project policies & procedures, guidelines, forms, team collaborations and training materials for each product. 
• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives;
• Prepare reports periodically on projects status;
• Other organizational assigned duties (where necessary).

Requirements

• Minimum of a Bachelor's degree in Computer Science, Business, or a related field. 
• Certification in Project management is also required.
• At least 2-4 years’ experience in software project management. 
• Strong familiarity with project management software tools, methodologies, and best practices.
• Proven ability to solve problems creatively and resourcefully.
• Excellent analytical skills and interpersonal skills.
• Proficient in Data analysis, Statistics, MS Project and/or Primavera and the MS Office Suite of products.
• Prior proven project experience within Software development industry will be particularly useful.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
• A polite, friendly and diplomatic manner;
• Excellent communication skills, both written and verbal; 
• Excellent listening, negotiation and presentation abilities;
• The ability to generate ideas, priorities and manage several different tasks successfully;
• The ability to thrive in pressured or demanding situations;
• Reliability & Dependability;
• Good teamwork player, close collaboration with clients and stakeholders, flexibility, and ability to quickly respond to changes.