Fresh Jobs at Traction Apps

Role Overview:

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for bringing in key merchants and clients with ambition and passion in the advised location to achieve high sales to maximize revenue and profit for the organization.

Location: Amakohia Market

What you’ll do:

• Provide on site support to customers that use Traction Apps products
• Attend to customers' complaints, enquiries and resolve issues via phone and first level support
• Work hand in hand with the sales team to carry out deployments and deliver on leads
• Prepare and submit daily activity reports including issues resolved, feedback and performance report
• Escalate the issues/complaints to higher authority for solution if needed
• Conduct network maintenance, troubleshooting and debugging of the POS terminals.

What you’ll need (Requirements):

• Experience in customer support, issue resolution
• A thorough understanding of and results in Fintech sales or related field
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction:

• Join a high-potential organization: This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path: Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team: Working with a motivated and talented team plus regular team bonding events

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Role Overview:

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for resolving first level complaints from merchants via social media, emails and phone calls.
• Also, to be available to take all enquiries from incoming calls and cross sell Traction's products and services.

What you’ll do:

• Conduct regular visits and support of Merchants to ensure up-time on POS terminals.
• Provide on-site support to customers that use Traction apps products
• Attend customers' complaints, enquiries, and resolve issues via phone and first-level support.
• Work hand in hand with the sales team to carry out deployments and deliver on leads.
• Prepare and submit daily activity reports including issue resolution, feedback, and performance reports.
• Escalate the issues/complaints to higher authority for solution if needed.
• Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

What you’ll need (Requirements):

• At least 1 year of experience in a relevant role
• Thorough understanding of the Fintech industry
• BSc degree preferred
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills

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Role Overview: 

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for closing sales deals over the phone and maintaining good customer relationships.

What you'll do:

• Contact potential or existing customers to inform them about the Traction Apps product and services, and answer their questions
• Track the activity of converted leads 
• Reach daily expected call targets 
• Sell traction products using calls & support.
• Collaborate with Leads
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

What you'll need:

• Bachelor's Degree or HND
• Experience and results in Fintech sales or related field
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride