Fresh Jobs at Stanbic IBTC Bank

Job purpose description

The Salesforce Analyst is responsible for bridging the gap between business needs and technical solutions within the Salesforce platform. This role focuses on gathering user requirements, conducting business analysis, and ensuring that projects are delivered on time and meet organizational goals. The analyst will serve as a liaison between stakeholders and technical teams, facilitating effective communication and project management. The analyst will play a key role in optimizing Salesforce assets to drive customer management and enhance overall business performance. Additionally, he/she will be responsible for recommending and designing solutions that can deliver value to Stakeholders.

Technical Business Analysis and Project management

• Design Salesforce solutions to meet business requirements.
• Develop use cases and user personas to guide solution design
• Customize objects, fields, page layouts, record types, validation rules, and workflows.
• Work with the developer to develop and maintain Apex classes, triggers, Visualforce pages
• Communicate effectively between business stakeholders and technical teams.
• Collaborate with QA teams to develop test plans based on user requirements and participate in user acceptance testing (UAT) to validate solutions.
• Conduct unit testing and system testing for new features and enhancements.

Continuous Improvement

• Identify opportunities for automation to reduce manual effort and increase efficiency.
• Conduct user feedback sessions to gather insights on pain points and areas for enhancement.
• Regularly assess existing Salesforce processes and workflows to identify inefficiencies or bottlenecks.
• Stay updated with Salesforce releases and best practices to recommend improvements and new features.
• Implement industry best practices for configuration, customization, and data management.
• Conduct training programs for users to ensure they are utilizing Salesforce effectively.

Qualifications

• B.Sc/ B.Tech/ B.Eng
• Project Management Professional (PMP) or Business Analysis Trainings & Certifications (CBAP)
• Salesforce Certified Admin

Experience

• 2-5 years experience in management of complex operations, ideally within the financial service sector

Behavioural Competencies

• Team Working
• Proactive Problem Identification and Solving

Technical Competencies

• Salesforce Platform Knowledge  
• Business Analysis 

go to method of application »

Job Description

• Maintain a culture within the bank that emphasizes and demonstrates the importance of internal control to all staff.
• Review daily and suggest improvements to controls in processes and procedures.
• Ensure effective compliance with agreed limits of authority and levels of access to systems and information in daily transactions processing.
• Work in partnership with all stakeholders to ensure that potential risks and controls are adequately identified and measured appropriately via the KRI, KCI & RCSA processes.
• Improve functionality of the control processes by playing a full end-to-end role (identification, testing, reporting and implementation of initiatives).
• Influencing process change across coverage area to maintain risk levels whilst seeking process efficiencies.
• Ensure that all routine controls relating to new business and processes are applied effectively, with particular emphasis on routine compliance.
• Review of past audit and regulatory reports to identify exceptions raised and monitor remedial action/ compliance and ensure adequate controls against repeat findings.
• Liaise with Recons department for routine reports and follow up with responsible parties on outstanding aging items.
• Keep track of sensitive processes to ensure compliance with regulatory directives across area of coverage

Qualifications

• B.Sc/B.Tech in any related field
• Minimum of 2 years experience as an Internal Control Officer

Behavioural Competencies

• Team Working
• Proactive Problem Identification and Solving

Technical Competencies

• Use of technology and innovation in controls
• Knowledge of regulatory requirements and control processes